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e1505 "Dumping Physical Memory"

post #1 of 8
8/3/06 at 8:40pm
Thread Starter 
Hey guys, I've had my e1505 for about a month now and it's been a great purchase. The only problem I have with it is this "dumping physical memory." (the 'blue screen of death?') Well it's happened to me three times now....one time I was playing a game (about 3 weeks ago) and it just suddenly "shut down" on me...with the blue screen...dumping physical memory or something. Yesterday i took out the AC adapter and left it on, my e1505 automatically is put on "stand-by" to conserve battery life....but when I press my power button to turn it back on...it has the "dumping physical memory" display. Same scenario today as well. Here's the error log I managed to find:

BCCode : 1000008e BCP1 : C0000005 BCP2 : B9BFC9A0 BCP3 : B13ED4E4
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WERabb5.dir00\Mini080306-01.dmp
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WERabb5.dir00\sysdata.xml

I read it had to do with my IP or something. Should I be concerned with this? My e1505 works fine after I reboot....should I ask Dell about it? Suggestions welcome.

Thanks,
John.
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post #2 of 8
8/4/06 at 2:20am
Thread Starter 
anyone have any info?
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post #3 of 8
8/4/06 at 2:22am
are you using stock ram?

also, do a dxdiag and show us here.
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post #4 of 8
8/4/06 at 2:46am
I've got the e1505 and have had the same problem. I've only had the system for a week and a half now, it's happened about 3 times. Now the laptop won't even charge and it's dead so I can't do anything with it. I'm really not happy about it right now, but I sent Dell an e-mail asking what I have to do...hopefully I get an answer.
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post #5 of 8
8/4/06 at 11:46am
Haha, you know if you are a little "tough" with Dell, they cave like no one's business. I sent an e-mail telling them that there is no way a week-and-a-half old laptop should have the blue screen of death 3 times (in very limited use at that) and not be able to hold a charge. I told them it was rediculous that my system didn't even last me 2 weeks before having an issue (or 2).

So what do they do...

"Thank you for contacting Dell Warranty Support.

****, a request has been submitted to ship a new replacement system to you.

The replacement system will be factory new."

This makes me a happy camper.
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post #6 of 8
8/5/06 at 3:09am
Thread Starter 
Thanks for the replies,

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sykozylot: yes I am using the stock ram, I haven't changed anything since I got the laptop. Do u think it concerns the ram? sounds like a serious problem..Here's my dxdiag info:

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System Information
------------------
Time of this report: 8/4/2006, 22:52:25
Machine name: E1505
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050622-1524)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: MM061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Genuine Intel(R) CPU T2500 @ 2.00GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 510MB used, 3428MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Is that what u were talking about? There's more, but that's the summary of it.

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sporrer17: wow, that's great. I'm assuming Dell wants the first system back right? do you think I could be able to do the same? would be a bummer though cause i have everything setup now. =(

John.
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post #7 of 8
8/5/06 at 1:27pm
Quote:
Originally Posted by johndragon005
sporrer17: wow, that's great. I'm assuming Dell wants the first system back right? do you think I could be able to do the same? would be a bummer though cause i have everything setup now. =(

Yeah they definitely want the first system back. I'm assuming that you can probably get the system replaced as well if that's what you are aiming for. Just don't play their little games with them, or you'll screw yourself over. Just be firm with them and tell them that it's not acceptable to have a month old system crashing like that. I think one of the big things I did was threaten to return the system.
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post #8 of 8
8/11/06 at 11:28pm
nice, what kinda of warranty plan do you have?
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