i called the phone# today for apple care. since the store is 50 miles from me, i thought to start there.
i was connected with a very nice lady, who was explained to the problems. she had me on hold for about 30 min total. i was then transfered to someone who immediately disconnected me, ill assume on accident. At this point i was still very calm and cool, no bad tones were used.
i call back and someone else reads over my situation, and connects me with sales over phone. the sales (3rd person) guy tells me there isnt anything he can do for me because i bought it in a store, itll have to be dealt with in a store. he also told me to re-explain the problems, since he "couldnt" find any log of it.
at this point i was transfered to the store, where i was told i could make an appointment to see someone. the man at the store would not say anything to me but a script, yada yada yada. i told him i was frustrated and he started talking to me as a customer! finally. he then goes on to say, id have to leave the laptop in the store, and they may have to send it out.
this is absurb for a product that is this old and has had this many problems in the matter of a week. i was also told by the first two techs today that if apple wanted to, they could issue me a replacement, OVER THE PHONE. i was told by the third rep that my laptop wasnt supported by applecare on the phone, id have to take it 50 miles.
suffice to say, i will get this fixed one day. apple however will NOT get anymore warranty money out of me, or purchases. They have chased a future customer away today, and will not get me back.
total time on apple care wasted: 2hrs 25min
getting told your two month old laptop with a one year warranty isnt supported: Revolting.