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does anyone knows if i can change the screen on m90

post #1 of 50
8/10/06 at 10:41am
Thread Starter 
hi all , i ordered an m90 with 17 inch wuxga but what i got is wxga , now i talked to dell and they can do shit , i have to return and reorder , i want to know if there is another way to replace my screen and how
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post #2 of 50
8/10/06 at 12:23pm
Yeah, tell them to send out an onsite tech to replace it or you'll sue or something. They would be in deep crap because they somewhat scammed out of of money for a shit screen.

Yes, the screen can be replaced. All they have to do is remove a few screws and put the LCD in.
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post #3 of 50
8/10/06 at 12:30pm
in contrast, you may go with the return/reorder strategy. BUT!!! only after you have completely reamed dell and got many many free upgrades that you didnt originally order.

Make them pay for their mistake and lack of caring.
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post #4 of 50
8/10/06 at 12:37pm
Quote:
Originally Posted by whackamac
in contrast, you may go with the return/reorder strategy. BUT!!! only after you have completely reamed dell and got many many free upgrades that you didnt originally order.

Make them pay for their mistake and lack of caring.

i think i like your idea better
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post #5 of 50
8/10/06 at 2:45pm
Quote:
Originally Posted by wolf1306
hi all , i ordered an m90 with 17 inch wuxga but what i got is wxga , now i talked to dell and they can do shit , i have to return and reorder , i want to know if there is another way to replace my screen and how
He meant to say, "I ordered a Dell M90 in the outlet and for some reason I thought it had a WUXGA screen when in reality it only had a WXGA screen. Please see my post in the M90 outlet thread for details on the notebook I ordered. Here's the link: http://www.notebookforums.com/post2332159-39.html."
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post #6 of 50
8/10/06 at 3:48pm
Thread Starter 
no actualy in my order it says that its 17 inch ultra wide wxga+ true life and what i got is wxga and not i thought it would be wuxga but it wasnt
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post #7 of 50
8/10/06 at 10:53pm
Thread Starter 
ok i will call them tomorrow before i go to work and i would tell them i wqant to speak with a supervisor or a manager and i will tell him to send an on site replacement but i know that they would say they cant and try to put me on hold for hours like they did before.
by the way how much should a screen cost me if i want to get it
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post #8 of 50
8/11/06 at 12:25am
You can't make changes to an Dell Outlet system after the fact...period. Believe me, I tried. What you get is what you got. If you try to return it to Dell for a refund because they won't let you change something, they can and will charge you a 20% restocking fee. It is not Dell's fault that the computer didn't have something that you wanted. You ordered a set configuration from the Dell Outlet. Live with it.
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post #9 of 50
8/11/06 at 2:19am
Thread Starter 
ok thats what my order says:
Quote:
Payment Information



Billing Contact: Michael Sayed


Billing Phone Number: (860) 7966895 (work)


Billing Address: 32 braeburn lane
middletown, CT 06457


Payment Method: Dell Preferred Account - Existing





Total Charges: $1,705.52







Shipping Information



Delivery Contact: Michael Sayed


Delivery Phone Number: (860) 7966895 (work)


Delivery Address: 32 braeburn lane
middletown, CT 06457


Shipping Method: 3-5 Day Delivery




Order Detail





Item Description Unit Price Quantity Total Price




Precision Mobile Workstation M90 Notebook: Intel Core Duo processor T2600 (2.16GHz/667Mhz) Genuine Windows XP Pro 1 $1,609.00
Precision Mobile Workstation M90 Notebook: Intel Core Duo processor T2600 (2.16GHz/667Mhz)
Software
AOL 9.0 ISP Software
9 Cell Primary Battery
Hinge Cover
Base Assembly
Resource CD
Roxio Creator Delux
Processor Label
Roxio Software CD
Operating System Software CD
Bluetooth Wireless Card
AOL Software Documentation
AOL ISP Software
Scratch & Dent
17 inch UltraSharp Wide Screen XGA+ Notebook Screen
Labeling
Keyboard On Notebook
Assembly Cable
3945 802.11a/g Wireless Mini Card
Genuine Windows XP Pro
2 GB DDR2 SDRAM 677MHz (2 DIMMs)
130W AC Adapter
120 GB EIDE Hard Drive (5400 RPM)
Shipping Material
512MB NVIDIA Quadro FX 2500M (dedicated), OpenGL
Shipping Material
Documentation
Software CD
8x DVD +/- RW w/dbl layer write capability
Power DVD Software




Precision M90 STD: 3Yr Parts + Onsite Labor (Next Business Day) $0.00 1 $0.00


in my order it says ultra wide

no if or if not they didnt change it to me , where can i get one and who can install it , and why cant i just tell them i need a upgrade to wuxga and i will pay for the upgrade
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post #10 of 50
8/11/06 at 2:35am
Quote:
Originally Posted by wolf1306
no actualy in my order it says that its 17 inch ultra wide wxga+ true life and what i got is wxga and not i thought it would be wuxga but it wasnt
I seriously doubt your order says true life. That's not even an option.

Quote:
Originally Posted by wolf1306
ok thats what my order says:



in my order it says ultra wide

no if or if not they didnt change it to me , where can i get one and who can install it , and why cant i just tell them i need a upgrade to wuxga and i will pay for the upgrade

I does not say Ultra Wide. It says UltraSharp.

You ordered a WXGA screen and got one. No fault of Dell.
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post #11 of 50
8/11/06 at 2:46am
?
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post #12 of 50
8/11/06 at 2:47am
Thread Starter 
mmmm , ok , but can i call and upgrade it then
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post #13 of 50
8/11/06 at 2:50am
You can upgrade but you will have to pay the full price.
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post #14 of 50
8/11/06 at 3:09am
Thread Starter 
what is bbb and how can i contact them
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post #15 of 50
8/11/06 at 10:29am
17 inch UltraSharp Wide Screen XGA+ Notebook Screen

This is what wolf1306 ordered and he got an XGA+ screen. The problem is that the Outlet said it was an Ultrasharp screen, a WUXGA. The outlet likely made a mistake in labeling the screen as an "UltraSharp Wide Screen XGA+" since Dell only offers an XGA+ and WUXGA.

I have the EXACT same problem on the M90 I purchased...
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post #16 of 50
8/11/06 at 10:33am
Quote:
Originally Posted by xfaega
2006CBR1000RR - wolf1306 has a good reason for getting upset. By law Dell will have to honor this because of a law that states that if a company sells something that is advertised with the wrong price or item they must honor it. So if Dell put the wrong description then not honor what is written this is call the dishonest act that means fails advertisement. Contact the BBB let them know what just happened and I'll garanty Dell will send you your LCD. The same thing happened to my Dad. He ordered a new Desktop with the Dell upgrade 24" LCD and they sent him a 19" LCD because someone put the order in. So my dad called dell and they gave him the same thing that they are doing to you. He called the BBB and they sent him the 2407LCD. Make sure you have actual proof of typo error. Because if my Dad didn't have the documents to backup his complaint he would have been stuck with the 19"LCD. I hope this will help.

No, this isnt the case here, wolf ordered this system:

http://www.notebookforums.com/post2332159-39.html

Intel Core Duo processor T2600 (2.16GHz/667Mhz)
9 Cell Primary Battery
Bluetooth Wireless Card
17 inch UltraSharp Wide Screen XGA+ Notebook Screen
3945 802.11a/g Wireless Mini Card
Genuine Windows XP Pro
2 GB DDR2 SDRAM 677MHz (2 DIMMs)
130W AC Adapter
120 GB EIDE Hard Drive (5400 RPM)
512MB NVIDIA Quadro FX 2500M (dedicated), OpenGL
8x DVD +/- RW w/dbl layer write capability


And that is exactly what he got. It does not say anywhere on this order that he was getting an WUXGA True Life. In fact True Life is not an option on the M90.

I know Dell makes its share of mistakes but this was not Dell's mistake.

You made a mistake and you can either return the system and order the configuration you want or call Dell and order an WUXGA LCD for full price and install it yourself. Dell does not allow you to make changes to a outlet system.
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post #17 of 50
8/11/06 at 10:37am
Quote:
Originally Posted by republic07
17 inch UltraSharp Wide Screen XGA+ Notebook Screen

This is what wolf1306 ordered and he got an XGA+ screen. The problem is that the Outlet said it was an Ultrasharp screen, a WUXGA. The outlet likely made a mistake in labeling the screen as an "UltraSharp Wide Screen XGA+" since Dell only offers an XGA+ and WUXGA.

I have the EXACT same problem on the M90 I purchased...

You got exactly what you ordered.

A "17 inch UltraSharp Wide Screen XGA+ Notebook Screen" is an XGA+ screen NOT an "17 inch UltraSharp Wide Screen UXGA.

UltraSharp does not mean it is an WUXGA resolution.
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post #18 of 50
8/11/06 at 10:38am
Screen options for the M90 are
1) WXGA+
2) WUXGA, Wide UltraSharp XGA

The outlet said he was ordering
1) 17 inch UltraSharp Wide Screen XGA+ Notebook Screen

Dell made the mistake of calling their XGA+ screen an UltraSharp screen.
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post #19 of 50
8/11/06 at 10:46am
Quote:
Originally Posted by republic07
Screen options for the M90 are
1) WXGA+
2) WUXGA, Wide UltraSharp XGA

The outlet said he was ordering
1) 17 inch UltraSharp Wide Screen XGA+ Notebook Screen

Dell made the mistake of calling their XGA+ screen an UltraSharp screen.

There are many different UltraSharp resolutions, UltraSharp is Dell marketing name for there highend panels. WUXGA does not mean "UltraSharp XGA" It means UltraXGA. Again you got what you ordered.

In fact Dell has 17", 19", and 20" UltraSharp Widescreen Panels and none of those are UXGA resolution.
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post #20 of 50
8/11/06 at 10:54am
Thanks for the info, you're right it is UltraXGA

man I really thought i was getting a UltraSharp screen meaning UXGA!

I've been looking at the outlet more after ordering my system and Dell's labeling is odd

for the m90 i've seen
1) Wide Screen WXGA+
2) Ultrasharp Wide Screen WXGA+
3) Ultrasharp WUXGA

well if I made the mistake I'm returning my M90, but I still think dell made a mistake of listing 3 different types of LCDs when they only offer 2 on new systems.
boo
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