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Warranty Offered by dell

post #1 of 45
Thread Starter 
I'm wondering what you guys think of the dells and whether or not you need to buy the 3-4 year warranties ?? And if possible do you guys konw of anyone's dell laptops that have burned out or melted ? I'm guessing Dells are good units because I don't hear much about them breaking down unlike the sagers.

Thanks
post #2 of 45
My sagers HDD died after a year and three months, and the power DC in port is dead, so don't believe everything you hear
post #3 of 45
I opted for the 3 year complete care (to cover accidents) .. I almost got to use it earlier this week .. I had just gotten up and as I walked out into the living room I grabed my 8600 so I could put it on my bag and as I turned around the thing slipped right out of my hand ... Luckily the laptop bag it landed on must have broke the fall because it was fine .. No broken screen thank god .. Don't pick your laptop up when half asleep ..

But if I had broke it then the screen would have been way more than what the warrenty cost ..

you'd be suprised at the number we have at work that someone spilled coffee or soda on when they knocked their mug/can/bottle over on their desk ..
post #4 of 45
I never buy extended warranties on anything. I remember the days when they were not even offered!! They'll sell anything for an extra buck. The complete care ( I affectionatly call it "idiot insurance" because YOU have to do something really dumb in order for it to pay off) is the latest rip off to up the bottom line and squeeze a few fear dollars out of ya all..

Even on a new car which is MUCH more complicated than a notebook and contains all the things a notebook does except maybe for the screen ( for no LCD dash clusters) you only have to pay around 5% of the cost of the car for a warranty that Exceeds the manufacturers warranty by three years or so. Now a lappy maker charges up to 30% over the cost of the computer for a warranty that is in effect only two years...and for service that is nowhere as good as an auto dealer will offer and WITHOUT a replacement in the interim as a dealer offers. People actually buy NEW cars ONLY becasue the manufacturers warranty ran out. Amazing !

In reality warranties on;y benefit a small percentage, Very few (who buy them out of fear and "peace of mind.) ever recive any benefit from them at all on ALL products sold. Corporations know this dirty little secret!

As I have said before, Buy Kava Kava for "peace of mind" and Tylenol PM to "sleep at night" Its waaaaaay cheaper in the long run.

Besides its a Dell and MOST problems will show up in the first 30 days anyway after that you have another 11 months and even another 12 months FREE after that if you charged it on a Platnium Credit card!

Don't get me started on extended warranties and especially the latest craze LCD and "idiot insurance" ........Just think about every thing you bought since you began buying stuff and add another 20% to the price. ASk yourself how many times you would have used the warranty on those items. Im my case 30 years of buying cars and homes TVs etc. Well I have saved enough to buy many many notebook computers!!!

Gentlermen Start your flaming!!!!!
post #5 of 45
here we go again
post #6 of 45
and in norway we have good consumer laws.
5 years on electronic that should last long. like tv,dvd player and pc. both desktop and laptop. if it breaks after 4 years and 11 months they are obligated to fix it.

happened once on my tv that broke after exactly 5 years, they fixed it free of charge.

only thing i missed is onsite tech for my dell.

anyways, i see tech has now recieved and signed for my dell i shipped thursday evening.

by the way, i have insured my pc through my bank. it costs 50$ a year.
post #7 of 45
i have NBD on site service here in Costa Rica, for the next 3 years, i havent save that much money as tombo, and from my experience with notebooks, i will keep gettin as much warranty as i posibly can, so if you decide to sell it it will be a nice plus.
post #8 of 45
the only thing that i will ever buy an extended warranty on is my car. i learned my lesson with that one...VERY happy that i did that. it didn't add that much to the overall price.

otherwise, computers...well, i figure i'm not going to be using the computer for an extemely long time...

.a.
post #9 of 45
"Besides its a Dell and MOST problems will show up in the first 30 days "

"In reality warranties on;y benefit a small percentage"

Could you back this up Tombo, and remember this is not a car or house or toaster oven.


HeLLSpiRE, Its up to you and as you can see to each his/her own.
post #10 of 45
Can warranties be extended before they expire? FOr example... you have a 3 year warranty that is reaching its end, and you would like to buy an extension to that warranty. Can you do this with Dell?

Thanks,
A.F.
post #11 of 45
A car is a hell of a lot more complicated and has to endure rough roads, weather, water, ice etc and it's computer systems run fine for years many years past a notebook. As well as all the mechanicals. Coddled notebooks have no where near the exposure cars do yet you have to pay 20-30% more for a warranty on a notebook vs 5% on a car! Hmmmmmm.

YOu are scared into thinking its such a complicated little item and WILL cause you so much financial harm if YOU DON't buy a warranty! I find that too funny.

Even Dell claims (by default) that 50% of problems will show up IN the first year....and 50% after that. Well common sense and experience says electronics after burned in will work a VERY long time without issue. That 50% after the first year is more likely in most cases to happen AFTER the warranty period anyway. They know that. Its friggiun common sense to say 50% of the issues will show up after the first year!!! Of course..BUT WHEN is the key! They don't say the other 50% will show up WITHIN the first THREE years!!! Its verbal slight of hand!!!

Businesses do the research and statistics to make the warranty plans extremily Profitable.

I used to work for Xerox and we HAd the Dell onsite warranty contract. If I took one or two notebook service calls in a two week period that was alot. With a population of a million and a half and with many of the casinos using Dell exclusivly. I just did not see many Dell 8200's. Desktops were even less.

Most of today's computer components are built better and Dells are better and other than the 30 day return policy I don't read of many having breakdowns after the first few months. If there were Dell would not sell as many.

Extended warrantys or actually SERVICE contracts are worth it for a high maintinance item like a copier. But on electronics without many moving parts I feel it's a total waste of money. My own experience is my biggest back up . I would like to itemized the savings over 30 years on 3 refridgerators, three Central Air unitts on three homes, Washers dryers. 7 TV's (2 big screens) at least 6 cars (all used with over 40,000 miles except for one I bought new) Never bought warranties on any of it. The issues I did have, I paid for but all in all I saved a ton.

We live in a society where sales are made on A LOT of things we really don't need based on fear. Advertisers scare use into buying this and that.......and the young are buying in to it especially. It's a great technique.

Many older consumers know better from experience and remember a time when products were NOT made as well AND there were no warranties available beyong the standard and many still enjoyed a long life with those products. Now all products are made better and last longer. Look a cars! Years ago 80000 milkes on a car and the car was ready for the yards. Now even American made cars go 150,000 or so before MAJOR issues when proprerly cared for..
Extended warrantys are costly and MOST buyers do not use them ever. If they did, companies would not sell them. Credit cards GIVE them away. Many new car makers are GIVING them away in the price of the car with all the 5 year/100,000 warrantys. Mostly on "suspect" quality cars though. You won't see Toyota increasing their warranty period. They don't have to. Nor do you have to buy an extended warranty on them. They are extremily reliable and their reputation for such is based on years of comsumer buying and tracking.
The better the brand the less you need a warranty. I put Dell into this catagory.

So to answer you question. The does not have to be statistical fact to prove the point. Although Im sure it's there. Only historical experience and common sense.....vs what ifs and the mass purchasing oif "peace of mind".

Again my experience is is that I would never buy one and never reccomend anyone buy them. Especially on an item that in many case is replaced due to obsolesence way before it breaks down!!!!
post #12 of 45
Atomic FLip...NO I I don;t think that would be profitable for Dell at all!!!

On cars it still is so they sell them up to 100,000 miles. Even on major home appliences you can buy them when you think you may need it. But Dell makes their "fear" money at the outset. Then you are on your own
post #13 of 45
Get the 3 yr warranty it adds up to just pennies a day, most systems will begin to have problems in the first thirty days and also after the first year,and if you have to send it in for repair without warranty then you are looking at about 700 dollars in repair cost, parts plus Labor...unlike other electronic devices you carry the laptop around all the time so it gets more ware and tear than other devices.... and remember things break down when you least want them to thats life and you will kick yourself for not taking out the extra peace of mind that an extended warranty provides and remember if you never have to use it it only cost you the price of a can of soda a day for peace of mind...........

Specs 8600 1.7
128Nvidia 5650FxGo
768MB 333DDR
60 Gig Hd
15.4 WSXGA+
1300 Wireless
4xDVDR+RW
3yr warranty
post #14 of 45
Thread Starter 
wow everyone seems to have their own opinion on this one. I do agree that I don't think it is necessary but in the case that it does break like 2 and a half years into owning it, they will probably just replace it.

Out of curiosity, Are you allowed to buy the extended warranty after buying the dell itself ?? Or do yoou have to buy it at the beginng when you first customize your laptop ?? THanks guys
post #15 of 45
"So to answer you question. The does not have to be statistical fact to prove the point"

Ok however if you are going to make blanket statements that you pretend to be fact then you should have some backing. You make these statements as if you know something that others don't and you even state that it is a fact. I consider this un truths a lie if you will to back up your opinion. That's just wrong. Some people will believe you when you say this and go out get the one year and they will be the one who's laptop screen stops working after their warranty is up.

The only point you have proven is that you lie to get your point across.
post #16 of 45
Thread Starter 
totally didn't get that
post #17 of 45
the 3 year warranty im getting with mine covers theft and anything at all going wrong with the laptop, whether by accident or faulty parts. paying a little extra. Which is not much when u consider insurance companies want more then that per year and they dont offer the same onsite replacement dell does. Then take into account laptops are one of the MOST stolen things (well in this country anyway) and u have yourself a great peace of mind.

Tombo do you deliberately choose to go against all logic in your point of view just to point noobs in the wrong direction and start a debate with everyone else?
post #18 of 45
Thread Starter 
thanks Tapek, its a lot more expensive tho, in my city not many people steal and I plan on holding onto this with my dear life so theft shouldn't be a problem
post #19 of 45
Takep - What warrenty are you getting? As far as I know none of the ones Dell offers covers theft.

For the completecare:

What kind of damage is covered?
Some examples of non-intentional damage that are covered are:

Cause of Failure Resolution Description

Liquid spilled on or in unit: Repaired or unit replaced
Drops, falls, and other collisions: Repaired or unit replaced
Electrical surge: Repaired or unit replaced
Damaged or broken LCD due to a drop or fall: Repaired
Accidental breakage (multiple pieces): Repaired or unit replaced



Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCareTM Accidental Damage Service. Some examples of damage that would NOT be covered are:

Cause of Failure Resolution Description

Damaged in a fire: Not covered - insurance coverage
Intentional damage (hammer marks): Not covered - user responsible
Stolen unit: Not covered - insurance coverage
Normal wear (does not affect system performance): Not covered
post #20 of 45
Hey,

I think you guys are wrong about Dell Warranties. It says right here http://support.dell.com/us/en/kb/doc...asp?dn=1081860 . That you can extend your warranties. So am I wrong in how I interpret this?

Thanks,
A.F.
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