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Dell Direct - a real bunch of jokers

post #1 of 8
Thread Starter 
Today, we traveled to the fair city of Toledo, OH, to visit Dell Direct at the Franklin Park Mall. Dell Direct is not a store, but rather a kiosk. They had about six computers on display, including a Inspiron 8600 with the WUXGA screen.

When we arrived, the computer was turned off. I turned it on, but it was protected with a BIOS password. One of the sales reps came by and entered the password. Upon booting, there were four possible logins and the rep chose one of them.

I immediately noticed that the screen looked like crap. Images were distorted and everything was quite large. I attempted to access the display properties, but these were not enabled for the current account. I called the sales rep over and asked her to confirm that the computer did indeed have the WUXGA display. She checked a document and confirmed that the computer was so equipped. I then told her that the computer was misconfigured, but she said I was wrong. I made a stink, so she logged out of the customer account and logged into a more privileged account.

I checked the display properties and found they had the display set to 1024 x 768! What a bunch of incredibly stupid morons! They had their premier screen set up like the cheapest of the crappy notebooks. It is quite easy to imagine that these store fronts do a poor business since the people manning them obviously have no knowledge what-so-ever about the products they are hawking.

Once I had the display properly configured, I started poking around the program menu. I found a directory called nVidia demo. I launched one of the programs and this first thing it did was reset the resolution to 1024 x 768. The demo then proceeded to run very slowly, only several frames per second. Very underwhelming to say the least.

As a final note, 1920 x 1200 is just too many pixels for a 15.4” screen. Text was too small to be read comfortably. Setting the display to 1680 x 1050, which is clearly not going to be as sharp since it is not the native resolution, resulted in much more legible text.
post #2 of 8
I guess they need to train them or something. Hard to believe they don't know the basics of the products.
post #3 of 8
About the screen resolution. . .

Did you think to try changing the font size? You can resize the fonts in windows. It may not be your prefered approach but it will certainly help to make things more legible at 1920x1200.

Adios,
A.F.
post #4 of 8
Nah... Just use a magnifing glass
post #5 of 8
I had the same experience at the Dell kiosk in Las Vegas. Thats actulayy why I settled for the SXGA in the end. They had it at 1024 as well and it was all fuzzy.

I would have gone for the UXGA if all resolutions were as sharp as the native resolution. I found it pretty tiny on tht screen though. But on my 10.6 inch Sony Its a neccesity and looks fine.
post #6 of 8
Quote:
Originally Posted by groston
I checked the display properties and found they had the display set to 1024 x 768! What a bunch of incredibly stupid morons! They had their premier screen set up like the cheapest of the crappy notebooks. It is quite easy to imagine that these store fronts do a poor business since the people manning them obviously have no knowledge what-so-ever about the products they are hawking.
And to think, that's why you are lucky enough to get to pay tax when you order online in those states.
post #7 of 8
Ya gotta have friends in neighboring states to get around that. I don't think I would have bought the 8600 sight unseen though after reading all the issues with the LCDs.
post #8 of 8
Quote:
Originally Posted by tombo77
Ya gotta have friends in neighboring states to get around that. I don't think I would have bought the 8600 sight unseen though after reading all the issues with the LCDs.
You got that right!!! Our home is in a taxable state for Dell, but my wife works in a Non-Taxable state. I went through all the trouble of setting it up to ship to her work, then I got a 15% Small Business discount coupon the day I ordered. Well, they tax all business sales so after the tax I still save a "few" bucks and had it sent to my home. On home purchases, you can definately save by having friends in other states.
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