As you've noticed people that own a certain brand machine are biased towards that brand.
(I could really care less what label in on the machine....)
That being said (as Joost pointed out above) the major vendors which carry the big names wouldn't be carrying them if they were truely as bad as some people make this or that brand out to be. You're going to have "lemons" within each mfg.
You asked in one of your other threads about HP's "repair" time. This unit dying within a short time of recepit which can and does happen with ALL brands...PART II: HP SERVICE (IN FINLAND)
A few hours later I posted the very positive review of the laptop, it broke down.
It simply shutdown in the middle of use and did not wake up whatever we tried. The power adapter began to keep a beeping noise too. It was time to call the HP service. Well, at least we could now review it.
My brother called the service number and a tech guy answered immediately (no queue, hurray!). The computer had to be sent to maintenance and a guy would pick it at from my brother. We were told that there might be a chance that they could format the hard drive at the service, which we told them to avoid if possible. They also were ought to return a game CD which was stuck in the CD drive.Service Contract:
The laptop has a 3-year international warranty. Pick-up and return by HP. A 2-day repair time.Pick-up:
The pick-up guy appeared 3 hours later (after giving a call), which I think was very quick (they promised the next morning latest). We didn't need to package the computer in anyway, which some companies require (e.g. Acer). Grade: 5/5.Repair Time:
The service contract has a 2-day repair time. So the computer was scheduled to be repaired by Wednesday afternoon or Thurday morning, if full days were only counted. We hoped to get the computer back on Wednesday, since we planned to stay a couple of days at our friend's summer cottage, starting Wednesday afternoon. However, HP was able to return the computer only by Thursday, still within the contract. Nonetheless, I must congratulate the service team for such a fast repair, as it appeared that they had to replace the motherboard. Grade: 4/5.Return:
There was nobody to receive the computer on Thursday and we had to negotiate a new return date with HP. Friday afternoon was best for us, since we wanted to get the computer back before the weekend and we did not want to leave too early from our summer cottage trip. The time was ok for HP, and they returned the computer as planned on Friday (giving a call before arriving). Grade: 5/5.Repair Result:
The repaired computer worked perfectly. They had replaced the motherboard and the power adapter (which had broken too). The hard drive was untouched (hurray!) and the stuck CD was in place. They hadn't touched the working parts of the computer. Grade: 5/5.Overall: 5/5 (Excellent)
We were very pleased with the service: it was zero trouble for us, except for the loss of the computer for 2.5 days. The computer came back working and games played great. Hope that the new motherboard works for the rest of the computer's life time.