NotebookForums.com › Forums › Notebook Manufacturers › Gateway Notebook Forums › Gateway Notebooks › Warning: Don't expect Geeksquad/Bestbuy to fix anything!
New Posts  All Forums:Forum Nav:

Warning: Don't expect Geeksquad/Bestbuy to fix anything!

post #1 of 8
Thread Starter 
All,

Be forewarned, this is a rant, don't expect any meaningful advice from this post!

I just got my 7405GX back from Bestbuy/GeekSquad, and I couldn't be angrier. I initially sent it in because it suddenly died, and exhibited the well-known capacitor issue (Might boot, might not, crashes randomly on boot, etc.). The solution is simple, a new Motherboard. So, three weeks go by, and I got it back. First off, it won't turn on. The Geek tells me battery must be dead, and can't find a power adapter (They told me to keep mine, so it was at home.) So, already ticked off, I head home and plug it in. Nothing. Try the usual steps, etc. Nothing. So back to Bestbuy I go. Geek tells me they replaced the motherboard, must have been damaged during shipping as they ALWAYS test before they return. Uh-huh. Fine. I demand to see his manager, who does nothing more than put in another warranty service ticket, which means another three weeks. Told him I'd fix it myself, since they were so incompetent. Get it home, start to strip it down, and what do I see?

Dust. inside both the RJ11 and RJ45 jacks. Waaaaait a minute! I take a closer look at the plugs (Which are soldered on to the Motherboard they say they replaced, BTW) and realize that they're ALL dusty and show signs of wear. Then I look at the VGA port on the back, which I'd scratched a while back accidentally. SAME SCRATCH.

By this time it was after 9pm, so I couldn't get back there before they closed, which is probably a good thing.

On the brighter side, I've posted a solution to the 7XXX/68XX flicker Problem!

Regards,

ElectronicDaze
post #2 of 8
Best Buy sucks!
post #3 of 8
yes, thats true

you didnt need to bump up a 3-week old topic to say that tho
post #4 of 8
Quote:
Originally Posted by The Anaconda
yes, thats true

you didnt need to bump up a 3-week old topic to say that tho

I disagree, conda. As a matter of fact, I bought a very nice mousepad Sunday afternoon at Best Buy and couldn't be happier with it.
post #5 of 8
Quote:
Originally Posted by bmwrob
I disagree, conda. As a matter of fact, I bought a very nice mousepad Sunday afternoon at Best Buy and couldn't be happier with it.
ehh...

i bought some Reese's Peices there once... they were decent
post #6 of 8
Only decent experience I had with them was finding a collection of W.C. Fields movies on sale. Maybe they should change their name to Best Try? But that might be false advertising, huh?
post #7 of 8
They accused me once for stealing a latop. I love you Best Buy.
post #8 of 8
ive bought a couple anime DVDs there, because theres a train stop next to Best Buy on my way home from work (when I was working downtown on a bus route that met up with that train station). or ive stopped there a couple times on my way home from doing other stuff downtown and im taking the bus home

and the only reason I buy there is becasue theyre fairly cheap and the store I usually buy anime at in the mall downtown moved out because the mall owner is tearing down and rebuilding the mall

other than that, theyre worthless. when I was looking for my 7422 I stopped there to see if they had any in stock (I ended up having to buy from the BestBuy website), they didnt so the sales guy there didnt know much so I had to explain to him what the specs for the eMachines 68xx/Gateway 74xx series were and he tried to get me to buy something else since they diddnt have any stock of the model i was after

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Gateway Notebooks
NotebookForums.com › Forums › Notebook Manufacturers › Gateway Notebook Forums › Gateway Notebooks › Warning: Don't expect Geeksquad/Bestbuy to fix anything!