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Dell Turnaround Time

post #1 of 5
8/25/06 at 4:03pm
Thread Starter 
Hello Forumites,

I have a general request concerning Dell repair turnaround time. My laptop is going to be sent back for replacement of its motherboard. Dell tells me it takes 2-7 days with 2 days for shipping. However I am currently dependant on my still working laptop for presentations which I can't put on a USB stick.

So I am wondering what your experiences with Dell repair depots have been. Also would receipt of the laptop at the depot on a weekend cause for an additional delay?

Thanks,
Tphage
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post #2 of 5
8/25/06 at 5:01pm
In my case I had 2 Motherboards replaced on my laptop and the turnaround time was extremely fast, called Wed, picked up Thursday, repaired and shipped back on Friday, received it Monday morning...second time, called Tuesday, picked up Wed, repaired shipped back Thursday, received Friday, unfortunately my laptop still did not work correctly, so they are sending a replacement....My repair was done in Memphis and shipped back to West Virginia both times....
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post #3 of 5
8/25/06 at 5:36pm
I had a motherboard replaced on my Dell and it took exactly 7 days from the day DHL picked it up to the day DHL delivered it. Unfortunately, Dell shipped it backed to the address I was at 2 years ago when I bought the notebook. If you have moved since you bought your laptop make sure to have a rep change the address associated with your service tag, since it looks like the Memphis repair center just sends it to what ever address set to the service tag.
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post #4 of 5
8/25/06 at 9:03pm
Thread Starter 
Thank you for your prompt replies. From the fast turn-around times it seems they don't do a lot of troubleshooting, just simple replacement and maybe some diagnostics.

Warlord,

mind telling us why they had to replace the motherboard twice? I hope they have some QA for replacement parts.

Thanks again,
Tphage
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post #5 of 5
8/25/06 at 9:38pm
It would refuse to boot,went threw the nightmare of tech support,(over 4 hours) in which they would come to the conclusion the motherboard was dead, and in both cases they had me send it in for replacement, and both times in less than 2 days it would start all over again...they seem to just run a quick diagnosis at the repair center and say all is fine and ship it back, they never really gave it a complete test in my opinion with the fast return times, and on this last return my laptop overheated and shutdown and now is nothing but a brick....Thankfully my warranty was still good so Dell has issued a replacement laptop....Maybe you will get better service but in my case they were a bit sloppy.....But Dell has more than made up for it....
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