Originally Posted by souljahsky
Got my m9700 last friday, and sent it back this past friday...
First...a dead pixel on the monitor which couldn't be fixed on site (Dell can...and did for me in the past...why not Alienware?) They wanted me to send it back with a 2 week lead time on repair. LMAO.
I've seen AW send a tech to replace lcd's on site, but they won't replace a screen for a single dead pixel on site or in the depot... Something smells funny. Perhaps they asked you to send the computer back due to your other issues.
|Second...freezing up at random times while playing games, and also while shutting down. Only had a successful shutdown 60-70% of the time.|
That shouldn't happen. What software did you load, and did you run windows update? Usually with these kinds of issues it's a corrupt OS.
|Third...shipped to me without a TV tuner. I thought it was standard, who knew you had to click XP Media Center edition for the option to even show up. Right on the main page of the laptop it says "Integrated TV Tuner".|
Funny none of the rest of us had trouble figuring it out... Alienware only supports the tuner with MCE currently.
|After calling Alienware and talking to a supervisor who didn't know that it wasn't standard, as well as waiting on the phone for 15-20mins, he tells me the scoop..."you have to select media center edition...i didn't know either." Thats good that the supervisors know a lot about what they're selling.|
I'm sure there are some things tech support doesn't know about sales configurations with new lines until they deal with them for a while. He's in support, not sales.
|By the way, his name was Nick and I have most of the conversation recorded. Once I told him I was recording, he got a lot nicer, and told me to stop or he would have to disconnect the call...LOL.|
Mr. NSA wiretap guy huh? Do you regularly record your conversations? Do you video tape the people at McDonald's too, so you can be sure they don't spit in your fries?
|Fifth...The subwoofer rattled the crappy plastic. I tried to find a way to turn it off, but I couldn't via windows nor the BIOS. During racing games it made a loud HUMMMMMM that sucked so bad it was either headphones, or disabling the sound altogether.|
Well there's your problem, you ordered the crappy plastic. The normal plastic works great.
|Sixth...Airgo MIMO adapter had quite good range, but lagged way behind even my USB Linksys adapter when it came to throughput...maybe they had MIMO and not 11g in mind???|
Do you have a MIMO router? If not the card has few benefits over the standard card. There are multiple antennas on the card though, so that explains the range. g band will run up to 54Mbps while MIMO card + MIMO router can do better than 108Mbps. There's no reason to get the MIMO card if you don't have a MIMO router. Why did you buy a MIMO card if you don't have a MIMO router?
|Seventh...the 15% restocking fee. Quite a fee, but way worth it to never have to deal with Alienware, they're shoddy support, flimsy plastic laptops, and a $5000 laptop that freezes up...|
Wow, you think AW laptops are flimsy plastic, and you're going to get a Dell? I have a feeling you're exagerating everything here, and you're full of beans. You can't even configure a $5000 m9700.
I'll continue to humor you though...
Alienware charges the restocking fee to people that don't allow them to address any issues regarding hardware failure, damage in shipping, or workmanship. I've seen a few cases where the restocking fee wasn't charged to customers that had multiple issues like you did when they returned the system. If AW isn't able to repair the system within a reasonable amount of attempts they'll replace the system with a new one or they may give a full refund without the restocking fee.
You think it's worth it though, so there's no issue here. I wouldn't let a company that delivered a system with multiple issues keep any of my money, but I've owned five Alienware systems and I've never had any of the issues you claim to have experienced.
|Eighth...The alien respawn CD did NOT work whatsoever. After ghosting the machine following the instructions in the manual, it came to the windows logon screen saying "windows could not access the registry, windows is restarting." Hmmm I said, and tried ghosting again, coming to the same screen...At that point I almost bursted out laughing that a company could make such a unusable product for such a high price...I had to install windows from the Windows Reinstallation Disk, and was left with an operable windows installation, but no drivers or anything. At that point, I packed her up and shipped her out..."What a crappy laptop I thought as it rode off into the sunset...Dude, I'm getting a Dell...What was I thinking!!!"|
That would be a pisser if the respawn was borked. But why did you go through the process of reloading windows and not load the drivers? They're on in one place on AW's support download site and it's easy. Why wouldn't you be curious enough to see if it fixed the problem after all that work?
|I would definatly NOT recommend this laptop to anyone, nor would I recommend any system from Alienware due to the construction, support, and functionality issues.|
I own four desktops from Alienware, and my m9700 that's on the way will be AW #6 for me. They've all been exceptionally well built and performed exceptionally. While I can understand your frustration if in fact you're telling the truth, it always amazes me that people like you think AW could get to $250 million in sales a year if they're as bad as you say they are...
|The only positive thing about this notebook is the gaming...when it worked. It looked beautiful. But so does an XBox hooked up to a nice screen at 1/5th of the cost...|
Well, that's what it was designed for... I can't believe you didn't finish reloading windows to see if that resolved the issues you had... Then again if all you expect out of a gaming system is an XBox connected to a cheap tv, you probably shouldn't have bought one in the first place.
Maybe I got a lemon, or maybe the FedEx guy kicked it out of the truck. Either way, the support sucked and the laptop didn't work as suggested. Please contact me directly for any other insight into Alienware's crappy rebranding of Sager notebooks.
Maybe you're full of beans, maybe not, but to absorb a restocking fee if what you say is true without a fight is pretty pitiful.
And Sager doesn't sell the m9700 platform there sparky...