8 reasons why I got banned from NBF - Page 2

I've seen AW send a tech to replace lcd's on site, but they won't replace a screen for a single dead pixel on site or in the depot... Something smells funny. Perhaps they asked you to send the computer back due to your other issues.


That shouldn't happen. What software did you load, and did you run windows update? Usually with these kinds of issues it's a corrupt OS.


Funny none of the rest of us had trouble figuring it out... Alienware only supports the tuner with MCE currently.


I'm sure there are some things tech support doesn't know about sales configurations with new lines until they deal with them for a while. He's in support, not sales.


Mr. NSA wiretap guy huh? Do you regularly record your conversations? Do you video tape the people at McDonald's too, so you can be sure they don't spit in your fries?


Well there's your problem, you ordered the crappy plastic. The normal plastic works great.


Do you have a MIMO router? If not the card has few benefits over the standard card. There are multiple antennas on the card though, so that explains the range. g band will run up to 54Mbps while MIMO card + MIMO router can do better than 108Mbps. There's no reason to get the MIMO card if you don't have a MIMO router. Why did you buy a MIMO card if you don't have a MIMO router?


Wow, you think AW laptops are flimsy plastic, and you're going to get a Dell? I have a feeling you're exagerating everything here, and you're full of beans. You can't even configure a $5000 m9700.

I'll continue to humor you though...

Alienware charges the restocking fee to people that don't allow them to address any issues regarding hardware failure, damage in shipping, or workmanship. I've seen a few cases where the restocking fee wasn't charged to customers that had multiple issues like you did when they returned the system. If AW isn't able to repair the system within a reasonable amount of attempts they'll replace the system with a new one or they may give a full refund without the restocking fee.

You think it's worth it though, so there's no issue here. I wouldn't let a company that delivered a system with multiple issues keep any of my money, but I've owned five Alienware systems and I've never had any of the issues you claim to have experienced.


That would be a pisser if the respawn was borked. But why did you go through the process of reloading windows and not load the drivers? They're on in one place on AW's support download site and it's easy. Why wouldn't you be curious enough to see if it fixed the problem after all that work?


I own four desktops from Alienware, and my m9700 that's on the way will be AW #6 for me. They've all been exceptionally well built and performed exceptionally. While I can understand your frustration if in fact you're telling the truth, it always amazes me that people like you think AW could get to $250 million in sales a year if they're as bad as you say they are...


Well, that's what it was designed for... I can't believe you didn't finish reloading windows to see if that resolved the issues you had... Then again if all you expect out of a gaming system is an XBox connected to a cheap tv, you probably shouldn't have bought one in the first place.



Maybe you're full of beans, maybe not, but to absorb a restocking fee if what you say is true without a fight is pretty pitiful.

And Sager doesn't sell the m9700 platform there sparky...

AOL? Oh boy...

No person in their right mind is going to let some company keep $700+ dollars for free.

This story smells of something.

No person in their right mind is going to let some company keep $700+ dollars for free.

This story smells of something.

OK, this is my first post. I was so confused I actually registered on here just to get clarification.

I don't know how to quote soul, but it seems as if you are extremely unhappy with Alienware's customer service and wish they were more like Dell's because Dell is amazing.

Dell acquired Alienware months ago (March)...

Alienware is continuing business as usual as it pertains to the company's strengths (marketing and product strategies); however, they have already begun assimilating the business practices that make Dell so cost-efficient. This includes outsourcing their customer service...

I don't see what would lead you to believe when you call into "Alienware," you are not talking to someone sitting next to the person you're talking to while on the phone with "Dell"

I don't own an Alienware yet, but I will when my 5750 arrives on Wednesday. I'm sorry that your experience was bad and I hope I do not go through something similar. But when reading the reviews and doing research for months, it seems as though an exceptionally high percentage of Alienware users are more than happy.

Rather than laughing at your own misfortune and swearing vengeance you could have tried searching for a reasonable solution from Alienware without threatening.

AOL? Oh boy...

If you had all these issues, why wouldn't you expect a full refund? And why wouldn't you load the drivers and see if the OS was corrupt? If the windows install fixed it, you'd just have the respawn and the pixel issue, and Alienware would have burned you another respawn cd while they had your unit to replace the screen.

This story just doesn't make any sense.

We had another guy like you recently that mumbled about this and that and returned his system and absorbed the restocking fee, then bought a Dell. Turns out he ordered more machine than he wanted or needed so ate the restocking fee to get some money back.

He thought it was funny too, but people that deal with these issues are usually angry.

AOL? Oh boy...

If you had all these issues, why wouldn't you expect a full refund? And why wouldn't you load the drivers and see if the OS was corrupt? If the windows install fixed it, you'd just have the respawn and the pixel issue, and Alienware would have burned you another respawn cd while they had your unit to replace the screen.

This story just doesn't make any sense.

We had another guy like you recently that mumbled about this and that and returned his system and absorbed the restocking fee, came here to bash Alienware and then bought a Dell. Turns out he ordered more machine than he wanted or needed so ate the restocking fee to get some money back.

He thought it was funny too, but people that deal with these issues are usually angry. Why are you so chippy?

I read this thread earlier in the day, and I must say I would feel bad if all else failed. The 15% restocking fee is usually taken when the system is returned to the company in great working condition: "I don't want it, and I want my money back - 15%."

That above scenario is understandable, however, if the system has been malfunctioning from the start the company, more often than not, will refund the money at 100% of your cost (including shipping).

Anytime you have an issue that seems to require a second opinion ask for an imediate supervisor or have someone that is capable of handling your issue give you a call. Don't just hand off $700 as a result of impatiance and lack of self-control.

My 2 cents

Yet you put it in your list of reasons not to buy alienware, implying that the restoking fee is bad...


Lesson learned: leave all kindness out of posts... ...to avoid bs.

Reading this would almost be worrying to anyone who recently bought a m9700, except most of the issues are stated in some part of the Alienware webpage or discussed in these forums. Like the dead pixel policy. Mine has a single dead pixel (red, if anyone cares) but the dead pixel policy clearly states it has to be 1 in the middle or 2 anywhere else, if I remember right. I've also heard mention of the TV tuner not being included with any config other than XP MCE, so I didn't expect it when I ordered mine with XP Pro. Same deal with the MIMO card. After reading discussions about how MIMO is only good for MIMO routers, I opted for the plain jane version. One would think that with a little research, $700 could've been saved. Oh, and maybe I'm lucky but it seems my setup came with several CDs including a driver disc and one for Nero. Don't know for sure if my Respawn CD works or not and I hope I never have to find out. But I bet if you would've asked nicely, a new one could be made.

And seriously, how can a subwoofer THIS tiny rattle anything?

Unfortunately, there will always be people who have one bad experience and never want to know about that company again.

I dont remember the last time i bougth any product which didnt have a defect. I find Sony Vaio laptops to be pretty poorly made and i speak from experience.

My Alienware M5500 had a dodgy motherboard, but was replaced and its all sweet. I wont hide that fact. But this can happen with any brand laptop. Weve had alot of brands, 3 models of Samung, 2 models of Sony, 2 of Acer, 2 of HP, i cant think of any of those which didnt come with some sort of problem. One of the samsungs integrated wifi would bring the system to a hault, i had to disable the hardware and use a USB dongle and then worked fine! Hey, even the Acer one came with a non-genuine WindowsXP key from the factory, well at least microsoft doesnt like it anyway.

So yeah, you might have a dodgy machine, but basically, sh!t happens. My mum had a BMW 5-series for years, the engine would cut out randomly and they could never find the problem. A friend got a brand new jaguar, its had problems from day 1 and spent more time in the shop than at his home.

The m9700 is a beautiful machine and if i needed a desktop replacement, i would definitely not hesitate to get this machine, even after reading the problems you had.

Give it another chance and dont automatically assume Dell is any better, you might get a Dell machine with a battery that will melt a hole in your desk, or lap even! Or even worse, you could get a "Low voltage" warning whenever you boot up due to faulty CMOS batteries... LOL Sh!t happens!

I don't think people should be blaming the company for their ignorance, I mean c'mon it did not say the tv tuner comes standard what so ever.

About the respawn issue, my respawn CD did not work either, I just had to send it back and they gave me a refund. Guess its back to the ole windows reformat CD for me. I don't recommend getting the respawn CD...

$700 just to give something back, your either rich,stupid or both. GG

Wow if you think $700 is worth 2 hours of your time why are you bitching over a $4500 laptop. $4500!!! thats only 13 hours of your time!!!!

You should buy one of these http://www.voodoopc.com/system/quote...productID=1090

Since money isnt a problem for you

OK OK I bought my notebook puter from AW and yes I had a rough time and yes if hadn't had a big discount I would have cancelled the order b4 I got it and yes when it came it had operating system build problems and their laughable tech support told me to re-install xp (not a 5 min job). But remember this AW puters are not for beginers or easyriders they are for the geeks and freaks who will go the extra mile to care for their puter. My advise is to bug AW support till it works, send it back have em fix, when you finally have it working enjoy it, it won't take forever to sort this out! lets face it if you want Dell to come out and fix it on site then buy a Dell! not!

NO I get exacly what you are saying,you're saying "I'd rather spend $700 NOT to get my computer working because its just not worth my time" Anyone with any sense of saving money would see that giving AW $700 to not get a computer that wasnt really all that broken, fixed is the same as flushing $700 down the toilet