4750 and Phillips Priority Warrenty

I thought I would start a thread for those that have the Phillips warrenty so they can see what to expect if their Sager bites the Bullet.

About 2 weeks ago I got a blue screen, Followed by "Hardware Failure. Memory Parity Error. contact your vendor for support"

I immediatly rebooted and got everything backed up to an external drive with little time to spare before I got the error again. I then reseated my RAM thinking that may be the problem, but now if the laptop is so much as moved the error returns.

I thought "Thank God I bought the extended warrenty". My 4750 is almost two years old and I had bought the 3 year extended warrenty (for four total years).

I called up Phillips at about 1 a.m. (open 24/7). I was on hold around five minuts. They quickly took my info and transfered me to a "level 2" tech who quickly told me that my problem fell under the warrenty. They agreed to send me a box and to cover shipping back to them. At this point I was very impressed with the fast service.

Let me discribe my shipping situation. I live in Georgia. I attend College in South Carolina. I wanted the box sent to GA to pick up the broken laptop and the fixed laptop sent back to S.C.

Now, about a week later I had not recieved my box. I called them and they said the box got held up it dispatch but that they would expidate it. I had them confirm that the box was coming to GA.

4 days later...No box. I call them and they say the box is coming. I get a call the next day (today) telling me my box was shipped to South Carolina (not GA) and will arive in the next two days. I immediatly call them back and the lady tells me the box is coming to GA the guy that called me just mispoke.
Edit: I checked my order status at MicroMedics and they actually first sent a box to South Carolina. This was probably the "hold up" in dispatch.

So now almost two weeks later no box. It has to arrive by thursday or I will be moving up to South Carolina. I was hoping to have this all fixed before college started but it looks like i will be without a laptop for a couple of weeks.

I called in on Aug 28 to add a iffy LCD backlight to the repair. Thought they might as well take a look at it. It would flicker a few months ago but has since stopped giving me problems.

I'll keep this thread updated with the actual repair experiece. I hope its not like this box mayham.
-Chance

Update: Box arrived Aug 29. I shipped it Back Aug 30. It is scheduled to arrive at MicroMedics on Sept 1.
I checked out the repair status page on Micromedics and I was very impressed with the detail. I'll keep this thread updated on how it goes.

Just thought I'd post an update on how it is going. So far very smooth. My only complaint is how long it took Phillips to ge the box ordered for me. Micromedics seems to be on the ball. Laborday weekend cost me a day or so.
I'll post back when I recieve it and find out how the repairs went and if they hold up.
-Chance
Edit: Updated Status

9/14/2006 4:12:13 PM Parts Ordered A part(s) has been ordered for this unit.
9/14/2006 4:11:55 PM Parts Ordered A part(s) has been ordered for this unit.
9/8/2006 1:01:14 PM Repair Your unit has been assigned to a technician for repairs.
9/8/2006 1:01:14 PM Quote Approved Quote Approved
9/7/2006 4:57:51 PM Call Customer
9/7/2006 4:57:38 PM Quote Completed A repair estimate has been prepared for your unit.
9/1/2006 12:50:37 PM Diagnose Compl. Diagnostics have been completed.
9/1/2006 10:22:07 AM Unit Received This unit has been received.
8/28/2006 1:39:11 PM Box Shipped Your box kit has been shipped
8/28/2006 1:38:42 PM New A request for service has been received.

So it Finally comes to an end. I recieved my laptop back last Tuesday (3rd). (Originally failed logic board).

I turned it on and heard the CPU fan grinding on the case. (they said defective fan enclosure). They put a sticker on the case so I couldn't open it up myself without voiding the warrenty. I had to send it back again. Got it back today and it is working flawlessly.

So from 8/28 with the Original Call to 10/11 without the computer. Wish it had been faster and that I did not have to send it back a second time. They had to wait on a mobo from Sager.

My experience seems to have gone better than others. I still have another year left of the warrenty, then I get to go notebook shopping again.
Hopfully nobody else has to go through a repair. Being a college student without a laptop for over a month is hard.
-Chance