Unbelievable ...
I just ordered the computer...
You will not believe this...
Rep #1was a complete nightmare, denying the coupon for over an hour before hanging up. Insisting that any application of any coupon would cause him to have to pay for the drop in price out of his own pocket. He even mentioned that he has to provide for his family and that he can't afford to pay $200.00 towards my computer. He was vehemently denying that there was any way possible I could get the discount and absolutely refused despite over... I'd say 25 requests to speak to his manager.
Rep #2 who I reached at the EXACT same phone number, and requested the EXACT same computer, with the EXACT same coupon, under the EXACT same circumstances, practically word for word, had the following conversation:
a) "Hello sir, can I have your computer configuration?"
"I would like to buy an Dell XPS M1210 with a $200 coupon. Here is my configuration: ... "
-- I configured my system
b) "Can I have your account details please, sir?"
-- Took my account details
c) Requested the coupon number (He actually asked me about 5 minutes after I mentioned I had the coupon)
-- I read him the coupon number
d) Then this happened:
"I'm sorry sir, I just ran this through the system. It is valid but only for $150.00 and there's nothing I can do."
"I'd really like the full $200.00 discount that is promised on the website. You can find the advertisement that says the coupon is worth $200.00 at the following URL:
http://www.winwithdell.com/freetime/EN/"
"I'm sorry sir, our coupon checking system says that you can only get $150.00 off."
"I'd really like the discount that is clearly marked as $200.00 on your website."
"Okay sir, *laugh*, I will go ahead and apply the full $200.00"
e) I ran the charge on two of my credit cards and he promptly gave me an order number after a total time of about 10 minutes.
Unbelievable.
