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Another dead 9880 at 1yr 3 mos

post #1 of 34
Thread Starter 
My 9880 died 3 days ago.

I am not going to send it in or pay to have it replaced, I was disgusted with Sager the one time I had to call them for support and am disgusted with them right now considering the track record on these things.

Anyone know where I can sell my 9880 for parts? The screen is perfect as is the x800 video card. I have already taken the sata drive and put it in another computer and the 2gb of memory as well. I wouldn't try to pass the motherboard or CPU off on anybody but would love to get at least a little something for the screen.

Anyone have any ideas?

Thanks.
post #2 of 34
Quote:
Originally Posted by Mesabo
My 9880 died 3 days ago.

I am not going to send it in or pay to have it replaced, I was disgusted with Sager the one time I had to call them for support and am disgusted with them right now considering the track record on these things.

Anyone know where I can sell my 9880 for parts? The screen is perfect as is the x800 video card. I have already taken the sata drive and put it in another computer and the 2gb of memory as well. I wouldn't try to pass the motherboard or CPU off on anybody but would love to get at least a little something for the screen.

Anyone have any ideas?

Thanks.

This seems to contradict your last post made

Quote:
Originally Posted by Mesabo
Just one voice from out in the crowd here. Rarely post, but I love my 9880. I have had only a driver issue or two in the beginning and they were easily ironed out.

My 9880 performs well, doesn't overheat and hasn't crashed or had any issues at all. I play Everquest 2, World of Warcraft, Dungeon Siege 2 for the most part lately and they all run very well. (I have the ATI X800). I run my games in 1920x1200 that support it and in most games have the options set to maximum.

My framerates are consistent and my temps are stable.

I work doing tech support for a large cable and internet provider and am allowed to bring my laptop to work. It works fine on the wireless there as well as at home. I use it to troubleshoot modem issues for some people and the modem has been just fine as well.

I have tested all of my usb ports, firewire ports, media card readers, paralell port, DVI out, TV Tuner and pretty much every aspect of the laptop.

I honestly couldn't be happier with this laptop.

EDIT: I pre-ordered this laptop 2 weeks before the 9880 came out, was looking at the 9860 and saw this was coming so did that. Just for reference as to how long I've had it. I don't quite remember and don't want to go pull the paperwork out, but it arrived on June 6th or 7th.

Care to let us know what went on to make this a bad experience?
post #3 of 34
Thread Starter 
Did you notice that post was from 11 months ago ?

A lot can happen in almost a year.

The last contact I had with Sager was when my laptop would not power up any more. I contacted Sager and they walked me through some simple steps that did nothing. They then said I would have to send it in under warranty. No biggy.

I sent it in and they claimed they found nothing wrong, the tech at Sager that I had direct dealing with was rude and non-communcative. I had to call them 4-5 times and email them over the course of a week just to get any kind of response. I had to pay postage both ways, to and from Alaska, where I live.

I got the laptop back and it booted right up. I had marked my power brick and the laptop, both were the same items I had sent in. They claimed it was end-user error. I'm sorry but I have been building my own computers since I got my first 386. I have been certified by compaq/hp and toshiba to work on their laptops up here for a local repair shop. These certs were from flying down to Utah and taking classes from Compaq in the late 90's and then to California for the Toshiba training. I don't consider myself a novice. Yet, it was *my fault* whatever it was that went wrong, according to Sager.

So yes, I could buy the parts and put them in, but why? I am not going to support them, they already have left a bad taste in my mouth.

When I got my laptop I was as happy as the post you pointed out indicated. I couldn't have been happier. I guess things change.

Would you like any further explanation ?


Quote:
Originally Posted by Luke@NBF
This seems to contradict your last post made



Care to let us know what went on to make this a bad experience?
post #4 of 34
Come on Luke, a bad experience is a bad experience. How can you quote an post that is 11 months old and say you WERE satisfied. Let's face it , a laptop should last longer than 1 year and 3 months.

As you can see i rarely post to these forums but having to send my laptop back 3 times to Sager and having terrible support, i am familiar with there support which Mesabo recieved it is exactly the same as i did. In my case i had to prove to Sager they recieved my laptop.

In addition to having 3 dells in my that get used every day in my house and never have been returned to dell. I am wondering how good Sager computers are, I will never buy another one again.

My Sager is the same age as Mesabo's and i am keeping my fingers crossed my computer makes it to 1 year and four months.
post #5 of 34
Quote:
Originally Posted by paragoat
Come on Luke, a bad experience is a bad experience. How can you quote an post that is 11 months old and say you WERE satisfied. Let's face it , a laptop should last longer than 1 year and 3 months.

As you can see i rarely post to these forums but having to send my laptop back 3 times to Sager and having terrible support, i am familiar with there support which Mesabo recieved it is exactly the same as i did. In my case i had to prove to Sager they recieved my laptop.

In addition to having 3 dells in my that get used every day in my house and never have been returned to dell. I am wondering how good Sager computers are, I will never buy another one again.

My Sager is the same age as Mesabo's and i am keeping my fingers crossed my computer makes it to 1 year and four months.

Typically you see a little more inbetween on the forums. Yes i realize the post was made 9 months ago, it's just more typical that there is more than 1 post about a bad experience. I wasn't knocking it, just was wondering why.
post #6 of 34
Thread Starter 
Yes, life has been pretty busy for me this last year. I have juvenile diabetes with some complications that takes a lot of my time. As well as being semi-addicted to World of Warcraft. HAHA.

At any rate, things went along so good for quite a while that I didn't ever feel the need to post. When I did have my bad experience the thought crossed my mind to come rant about it, but the thought was quickly overtaken by a lack of motivation.

I will be the first to admit my laziness of updating here, but once I did return and saw other people posting with similar problems, I felt compelled to add my 2 cents.

At any rate, I am in the process of putting together a new desktop, I don't travel much any more and don't really have a need for a laptop.

If I can't part the Sager out to re-coup some of my cash, then I will probably at some point try to fix it, but not for a while.

Anyway. That's that.
post #7 of 34
Mesabo -

Just curious, but did you get the 9880 with the TV option? If so, would you be interested in selling the card, if you do decide to part it out a bit?

Thanks!
post #8 of 34
Im going to revive this about the problems with 9860's and 9880's dieng after 1 year and 3 months because my sager 9860 just died after 1 year and 3 months also. Did sager already know about this?
post #9 of 34
I wanted to post here also with my experience. I had the same issue. I had a 9860 and to be honest at first I was a little upset I had 3 pixels always on that they wouldnt replace 2 red and one blue. After a little time passed it wasnt too big of a deal and I was happy with it. For about a year I enjoyed it running well with great games. Had an x800 and 9860 board. Then right after warranty was up about a year and a few months like you all stated the motherboard burned up in it.

So I paid 1k to have it fixed they put a board in it and a new geforce 7900 GTX. I got it back everything seemed fines but games stuttered and jerked alot. Did a fresh install of windows same issue. Then the screen started getting corrupted.. blocky. I took out the video card and applied some compound silver to video ram and redid the gpu heatsink.. no luck still corruption. Played around with removing certain thermal tape and get a tighter heatsink connection. Still no luck.

Emailed Sager. Let them know all the steps I took. They said to send it in they would refund my upgrade (at this point I just wanted my 1k back). They get my notebook then state they are surprised I modified the card. I had already stated I put compound on it in an email. So they said they would not repair or replace part.

This happend for a month or so finally they sent it back. I got it back turned it on to find the same corruption. I opened up the video it looked like they had replaced it but they DIDNT SCREW DOWN THE 4 HEATSINK SCREWS.. unbelievable for them to not do this. So I tightened those down and it boot up video looks fine. Im typing from it now actually.

So again I reinstalled windows and some games same stinkin issue with games Jerks around pauses not alot but often enough to be an annoyance and it pauses for a second or so.

I think its hardware I thought it was video but they supposedly fixed it and ran test. Sure my 3dmark 2006 runs fine also but games have issues so this isnt something they will deam fixable. Maybe Im too picky I just thought games on this notebook should run smoother. So anyway even tho any test I run goes fine, prime 95, 3dmark 2006 Im just not happy with how it really runs and frankly Im scared of the board burning up in it.

So I am also a customer that was happy for a year or so and now just lost faith in SAGER. I offered my notebook up for sale for $1500

3.6 P4
2x60 gig harddrives
all the options TV Tuner Bluetooth, wireless
2 gigs of ram
512MB geforce go 7900 GTX

I guess maybe a good deal for someone wanting to take a chance I lost faith in SAGER reputation... They didnt screw my video card in right.. I mean come on.

I am also not a beginner have built pc's for years. Now I havent with the notebook but Im also experienced at modifying cards and cpus for overclocking. So I have some experience under the belt.
post #10 of 34
Did they give you a new (larger) power supply when you bought the upgrade? Did you keep the old power supply? Did you send the power supply in with the laptop when you asked Sager to troubleshoot the video and stuttering problems? Were the stuttering and video problems intermitent/random or consitently repeatable? If you can, you might want to try swapping out the PSU's to see if that might be the cause of the stuttering.
post #11 of 34
They gave me the new power supply. I have the old power supply as well the 180watt one but I would think the 220 watt that came with new board would work better.

Its intermitent in the fact it doesnt always do it the same place in games all the time but its repeatable by I could play the game for a few minutes and see it happen. Far car sometimes its first time I shoot in a new area. WoW its so random may pause when looting an animal or when doing a new move just too random.

Im 1/2 afraid to try the 180 watt power supply to be honest may not be enough juice. Besides running lower resolution and turning down performance power could probably reduce it also I may try that.
post #12 of 34
So the stuttering and video corruption only happen when you're playing games? Do you have a program to measure temps for the GPU and CPU? I know of several that give CPU and HD temps, but the only one that measures GPU temps too (that I'm aware of) is GetThermal, which you can find on the net somewhere. Your GPU temps should not be getting higher than 85C.
post #13 of 34
I dont think the GPU is getting too hot because I can loop 3dmark 2006 over and over and over and it doesnt stutter at all. Has to be something else.
post #14 of 34
Personally have never used GetThermal, but I do believe that Charles from PCT recommended against using it as one could possibly damage one's computer (don't quote me on that, but I want to believe my memory's not too horribly bad).

Have you updated the graphics drivers? Perhaps try DriverCleaner and a clean reinstall of the latest drivers?
post #15 of 34
I did a fresh install of windows the other day with all the latest drivers from SAGER website. Maybe its a compatability issue only reason I say it is some games like star wars battlefront 2 run fine with no hitches. Just Far Cry, Half Life 2, World of Warcraft (which is what I play the most) have intermittent pauses. It could be something I can fix If I dont sell it tho I may not haggle with it to much and just use it for the next year and 1/2 standard time until the new motherboard breaks ha ha.
post #16 of 34
My laptop is a sager but I bought it from a different company. Same crappy support though. It refuses to turn on also. Hey, what do you know. almost exactly 1 year and 3 months after I bought it. Something is fishy here.
post #17 of 34
Quote:
Originally Posted by Ryu1976
I dont think the GPU is getting too hot because I can loop 3dmark 2006 over and over and over and it doesnt stutter at all. Has to be something else.
Well the video corruption may have been a heat issue, but I guess you fixed it well enough. Did you remove the thermal pads for the GPU RAM again? Remember you shouldn't remove the pads, plus you don't need to put thermal paste on them.

Stuttering could be a game software issue. Have you tried disabling cpu affinity? Lower the graphics settings? Do you play with your wireless adaptor on?
post #18 of 34
Quote:
Originally Posted by FriedToast
Personally have never used GetThermal, but I do believe that Charles from PCT recommended against using it as one could possibly damage one's computer
That's true. GetThermal alows you to override certain parameters set in the BIOS such as the temp at which fans turn on and off. So obviously, if you don't know what your doing, you can damage your hardware. Unfortunately GetThermal is the only program I know of that you can use to monitor GPU temp. None of the nVidia drivers I've used allow for the monitoring of GPU temp.
post #19 of 34

Hmm

Well I am SOL here. My 9880 took a dump yesterday. I bought it in June 05 so it's 1 year and 4 months for me. I can't get bios to recognize my hard drives. It goes through post and when it hits the hdd controller I get a "PCI- Motherboard Resource Conflict" error. I emailed sager and got a call from a tech who told me to remove my wireless card which I did and nothing happens. I'm afraid it's the raid controller issue again. So I'm screwed. I don't know if I should send it in for a $1000 repair job it surely is going to cost or abandon it and get another brand with a better proven track record. Anyone who has read my posts knows I have been having nothing but trouble from the beginning. I'd love to go out to cali and throw this piece of crap through SAGERS window. They deserve as much.
post #20 of 34
Michael I definitely feel you there. Mine ran ok for a year and now after they replaced things it doesnt. I just got it back a couple days ago SAGER had in note they replaced my video from previous issue and tested GPU and CPU Temps and they were normal. The video I have in it now has no compound and such I havent bothered to remove it to do anything with it. Yeah it could be a game issue but I think its more then that. Granted when one game does it and another doesnt you coudl say thats the issue, regardless Im not going to invest enough time in it to probably resolve it. Ive done the basics Prime 95 , 3dmark 2006 both with no problems, I have tried taking down hardware and software accelerations, I have bumped down resolution I tried disabling wireless, none of those things seem to effect what it does. I also have 4 ram chips I tried different combos of them as well. Just too hard to figure out.

If I was you Michael I would put the $1000 towards another PC I wish I would have done that I spent the 1k and my notebook hasnt run as good as before the first board burned up. I honestly wish I would have spent it on a $1500 Fujitsu at frys. Granted it only has an x1400 and nice screen with a dual core but its local and I can return it to a store with issues not pay to ship it off somewhere.
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