Originally Posted by Krayziepop
Tech support for Dell is going to be back stateside by November of this year. Should make a lot of people happy... I won't have to worry anymore about getting ahold of somebody named 'Abdullah' lol...
re: Dell TECH support
is going to be back stateside
of this year. (11-2006) This is VERY GOOD news indeed...
PS: on the HP's when you call and get Abdullah, he goes by the name of Charlie, John, Suzy, Mary... Nice people overall, but it's very hard to understand them, and I imagine very hard for them to understand you... due to the fact in any language there are "twists and turns".. Due to that fact allot of the reps have such a "thick" accent, I've gotten to the point I have to hang up, and call back again, and again until I get someone who's accent isn't as thick. (I am very polite when hanging up, saying I've reached the wrong number) Problem with that is it wastes ALLOT of my time, holding for like 10-15 minutes+/-.... only to get someone who speaks with such a thick accent I have to hang up.
To expand on that, and to add what I said above about running diagnostic's I have a funny story.. Called the phone company about my internet access, they sent out a tech with 25 years experiance..
We got to talking and we got on the subject of "outsourcing".... He told me that when he has to call in, he does as I do (hangs up, trys again) until he can get someone that understands
English... He was telling me about calling in some storm damage, calling in a bucket truck to repair some lines that were down after a storm... the lines are on the ground, torn off the poles... Completley disconnected.. He calls in and the nice rep in India wants him to run a "diagnostic" on the line
Sounds like he was talking to the above Dell "tech"/rep who wanted the man with his laptop in a thousand pieces to run a " diagnostic"...