I'm not going to flame Alienware. I guess I just had bad luck. I don't think Alienware thinks of this as a known issue. I think whats happening is.. they are taking guts of a computer that should be in a 17" for cooling reasons, and sticking it in a 15.4" case. That might contribute to the fact that it gets very hot. Heck.. when I told them my CPU was running at 71c they said that was hot? Ok, how can that be hot if it idles at 56-60c?
I think we are at the point in the notebook world where power and performance belong in a 17".
This is what they did when I called them about my problem:
1. They had me test the RAM (pass)
2. They had me do a check disk (pass)
3. They had me run 3dmark benchmark (pass)
4. They had me run a CPU stress test (pass)
4. They had me run the laptop with no battery, just AC (pass)
5. They asked if the fans were turning on (pass)
6. Then they asked for me to start tweaking the game WOW (no good, still crashed)
After 4 hours of tech support, they determined that my computer needed to go into the depot. I explained to them that I just received this last Friday and that I would like a replacement. Customer service said no, that it'll need to go into the depot that could possibly take 14 - 20 days. I asked for an extention on the return policy since it has to go into the shop so soon. They denied my request.
As of now, the laptop is back in its box going back to Alienware. Yes, I had to pay the restocking fee, bummer. Now where should I take my business? Maybe back to Dell or something.
The machine is awesome.. very fast, very clean.. but the customer service wasn't there.
I won't tell anyone not to buy an alienware because of the situation I went through. I'll just tell them my story and they can treat it as they hear it.