Has this happened to anybody else?

This does seem a bit odd, have you contacted support?

Since this is very strange, we would need to take a look at the unit to see what the problems are.

Well I also have an EX7 and am disapointed with its gaming abilities in games Likes COD2....durring intense battles it gets real choppy...I played the new Hit Man on it with no problems but Hit Man is not a ..well what I call a acyion packed game....

Anyway...I dont see myself buying another Hypersonic and am waiting for Vista to be released..patched several times..and bugs worked out ...then I will buy another laptop for gaming....


Ok to get back to the subject.....I have had good experiance with non Hypersonic tech support ....but the tech support that you get durring their business hours...well is way below par.....its been over 3 months an I am still waiting for them to call me back on one of the issues I have had with it while running on batteries......I have realy just givin up and wrote Hypersonic off my list of computer companies to do business with...I havent updated my review on resellers yet because I have been in and out of the hospital with heart problems....but I will update it...all I can say is for the money...my EX7 wasnt worth .......I think I will stay away from boutique computer companies from now onMy wifes toshiba..QosmioG-25 I bought her last christams is a great machine with more options and over a grand less in price..I am impressed with it......now toshiba has a gaming machine that I will check out ....price is right...options are great...the good thing is I can go to a local Comp-USA and try it out first........no more ordering something I cant try first...
good luck to you and keep us infromed.......

As I sit here waiting and waiting and waiting for tech support from Hypersonic to call me back I was looking through the site and wondering just how much of a hassle it might be to try and get my MV6 finally working correctly. Started out early this summer working with the sales people on a unit for my needs. I had been using a GX7 for work which I LOVED (never had any problems) but changed jobs and didn't want to have something that heavy for home. Did finally get the unit in 6 days before I needed to use it for a big meeting. Wouldn't charge / power up / etc. - arrived DOA. They did email an overnight label and I sent it back first thing the next morning. Received the unit back with a very rapid turnaround. When I asked how they were able to determine and repair the problem so quickly, was told they just built a new one and sent it out but it was in the old case, etc. Fortunately I knew how to lock the keyboard in place since one side was not attached. (If you do much typing, I recommend getting an external keyboard. While typing this message, the cursor has jumped away 4 times so far.)

Latest issue is that when it was returned, the internal bluetooth card wasn't there. After spending much valuable time online with the tech support folks they told me the card wasn't there...and sent me one to install. We've done this and guess what - it doesn't work, show up, initialize, or anything and the tech support person who was supposed to call back in an hour is still unheard from again. Have had the unit just about a month and haven't been able to use it for what I need for about 1/2 of that time - hope this isn't the pattern for the future.

Have asked at least a half dozen times for the manual for this unit and even tried to download it from their website but it isn't available there either.

I went for every option since I knew this unit was going to have to last and last but feel like I paid for a Lexus and am getting Yugo quality item and service.

If I was you I would build your own Desktop.......there is nothing to it...jus do research and be sure all hardware is compatable.....I am looking at the Intel 975 chipsets for my next built desktop...you can save a thousand or more if you build it yourself.....plus you get better warranties from each hardware maker than you get from say Dell...Hypersonic..or anyone else

Things are looking up

While the idea of a high power desktop was on our list of possibilites, we went with the Aviator MV6 notebook since I need a computer in about 3 different settings and wanted something lighter to tote than the GX7 I had in my previous job. We have been able to get the chip that Hypersonic got to us to work and looks like the issue is resolved. Didn't mean to seem "snitty" in previous post but on a teacher's salary $3000+ is a LOT of money. Guess I was also spoiled with the GX7. I have to remember that this isn't supposed to be DTR. Alex and Pat at Hypersonic have been patient with my frustration and hopefully the computer will be the wonderful and amazing unit in the future that they assured me it can be.

current status on MV6

Just wanted to give you info on current status. Received the part from Hypersonic and put it in ourselves - VERY easy install. Just like on the GX7, we love the fact that virtually all of the parts are user upgradable. It did take several days and some doing to figure out the software issues but made my first bluetooth connection to the unit the other night. I'll keep you posted as to how it holds up.

I just thought I'd make a few points. First off, these aren't entry level machines so they do require maintenance. They are very high performance machines that need frequent tuning.

Next, Complaining that you don't get the framerates you expected is silly, everyone agrees that these machines perform as they should according to their specs. If you bought it under spec'd then that's your fault.

If you just want a machine that requires virtually no maintenance and effort then get a macbook. That's designed specifically for you.

As far as the support issues go, there's no excuse for getting back poorly serviced hardware. Hyper needs to work alot harder at being organized if that's the case. I had very good results with hyper support.

-BT