Originally Posted by Rei86
You've been way too helpful!
Its still under warranty and the newest thing I've done so far is install the newest bios. I'm going too run this bitch more then once a week like I've been doing latly and see if it'll freeze up on me again. Seems like everytime I call there tech line and after everything has been done they still wanna do it again
Its seriously just driving me nuts at this point for making me run the same old test over and over again
When I asked if there was anyway too drop this off at a depot or something the tech guys just say "No sir, ummmm we need too do this test, and umm make sure that, ummm we have done everything, and ummmm that it done then we might procccceeeed with a return or and ummmmmm send you a new peice of hardware that we think is wrong..."
In all honsity I dont wanna let go. This is my 1st laptop and its just freaking nuts. Great screen, great keyboard, great paint job (the list just goes on). But then again my friends are right when they say whats the point in spending that much cash when you have problems. Where else there HPs(even if on the cheap side) doesnt have issues
I'm begging for this updated bios too have fixed everything
I hope it takes care of it for you.
I can tell you that over the years I have seen a few issues with mobile lines from Alienware. In each case they have figured out what the cause was and resolved the customers issues.
The worst was with the old m5500(766). Prior to shipment, it was advertised as HT (hyperthread) capable, but it turned out HT was unstable in the platform. Turns out the manufacturer was incorrect with it's claims and AW relied on those for pre-sale information.
AW was the only company that stuck with the issue, the manufacturer didn't think it was a big issue. Alienware was able to release a new bios that fixed the issue for most people, for the early revisions though it required a cooling modification, and in some cases motherboard replacement to a newer revision.
AW took care of all the revisions at their cost.
I understand it's frustrating to have issues, but these things happen with new platforms sometimes. It's likely just a simple issue with memory, but if not AW will identify and resolve the problems.
I know those of you that don't have experience with the company are nervous, but if you can just hang in there. Alienware does not abandon their customers with issues.