my order
sunday 10 september 2006 21.06
price now 349 dollars 8 hours later
http://www.impactcomputers.com/yf227.html
monday 11 september 2006 13.40
confirm order number whit mail and pdf file
monday 11 september 2006 14.10.
has been Canceled
The item that you requested is on Back Order and we have no exact ETA (Estimated Time of Arrival). Although we have made every attempt to get the merchandise, we have not been able to do so.
Therefore, we have to cancel your order.
We hope that you can understand the limitations of the market of supply and demand and that you will visit us in the future for any of your computer or electronic needs.
THIS IS what they told me
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Naomi'
xxxxx: Hello, how may I assist you today?
you: hello
you: i have a few questions about my order
you: Order No.xxxxxxxxx
xxxxxx: sre
xxxxxx: *sure
you: I didn't understand exactly why it has been canceled
you: I mean, I expected at least to hear from you BEFORE you deleted it
you: I don't care if I gotta wait 3 or 4 months to get the item at that price. I ordered it for THAT price, and I can wait
you: r u there?
you: hello?
xxxxxx: One moment
xxxxxx: we dont have anymore
xxxxxx: they are completely sold out
xxxxxx no eta
you: okay, but I can still see them on your catalogue, but at a higher price than before. why?
xxxxxx: the price did change but my stock is still on ZERO
xxxxxx: I cannot sell you something i do not carry anymore
xxxxxx: Is there anything else I may help you with?
you: yes, re-accept my order at the price I paid yesterday, I can wait, I don't care about eta
xxxxxx: No I am sorry
xxxxxx: I cannot sell something I do not have
xxxxxx: You can keep placing orders, and the system will keep cancelling the
you: Okay, but why do u keep it on your catalogue with no 'out of stock' on it?
xxxxxx: website is updated once a week
xxxxxx: thats it
xxxxxx: anything else, other than this card?
you: just trying to understand if it's a price mistake or an out of stock issue
xxxxxx: there is no price mistake
xxxxxx: bec of demand of this item
you: no thanks, was just very interested on that card
xxxxxx: no one has it
xxxxxx: i am sorry
xxxxxx: if i had it i would ship it
you: mm I see. is there any way to know when/if this item is gonna be available again? a newsletter, a mail address, something like that?
xxxxxx: no
xxxxxx: not available
xxxxxx: not to our knowledge
you: okay thanks
you: have a good one
xxxxxx: Thank you for chatting. Please call us with any further questions 1-800-797-7164 Ext 4
Chat InformationChat session has been terminated by the site operator.
sunday 10 september 2006 21.06
price now 349 dollars 8 hours later
http://www.impactcomputers.com/yf227.html
monday 11 september 2006 13.40
confirm order number whit mail and pdf file
monday 11 september 2006 14.10.
has been Canceled
The item that you requested is on Back Order and we have no exact ETA (Estimated Time of Arrival). Although we have made every attempt to get the merchandise, we have not been able to do so.
Therefore, we have to cancel your order.
We hope that you can understand the limitations of the market of supply and demand and that you will visit us in the future for any of your computer or electronic needs.
THIS IS what they told me
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Naomi'
xxxxx: Hello, how may I assist you today?
you: hello
you: i have a few questions about my order
you: Order No.xxxxxxxxx
xxxxxx: sre
xxxxxx: *sure
you: I didn't understand exactly why it has been canceled
you: I mean, I expected at least to hear from you BEFORE you deleted it
you: I don't care if I gotta wait 3 or 4 months to get the item at that price. I ordered it for THAT price, and I can wait
you: r u there?
you: hello?
xxxxxx: One moment
xxxxxx: we dont have anymore
xxxxxx: they are completely sold out
xxxxxx no eta
you: okay, but I can still see them on your catalogue, but at a higher price than before. why?
xxxxxx: the price did change but my stock is still on ZERO
xxxxxx: I cannot sell you something i do not carry anymore
xxxxxx: Is there anything else I may help you with?
you: yes, re-accept my order at the price I paid yesterday, I can wait, I don't care about eta
xxxxxx: No I am sorry
xxxxxx: I cannot sell something I do not have
xxxxxx: You can keep placing orders, and the system will keep cancelling the
you: Okay, but why do u keep it on your catalogue with no 'out of stock' on it?
xxxxxx: website is updated once a week
xxxxxx: thats it
xxxxxx: anything else, other than this card?
you: just trying to understand if it's a price mistake or an out of stock issue
xxxxxx: there is no price mistake
xxxxxx: bec of demand of this item
you: no thanks, was just very interested on that card
xxxxxx: no one has it
xxxxxx: i am sorry
xxxxxx: if i had it i would ship it
you: mm I see. is there any way to know when/if this item is gonna be available again? a newsletter, a mail address, something like that?
xxxxxx: no
xxxxxx: not available
xxxxxx: not to our knowledge
you: okay thanks
you: have a good one
xxxxxx: Thank you for chatting. Please call us with any further questions 1-800-797-7164 Ext 4
Chat InformationChat session has been terminated by the site operator.
