Originally Posted by GenTechPC
I request the BIOS fix for V1J and F3JA, but I was told by Asus North America that we probably won't receive the BIOS from them since it's not a North America model, but I'll let you guys know the status of it.
Ken, help help, we need your help !
I tried twice to contact technical support of ASUS France.
I sent them a descrption of the problem, with a link to this thread, telling them
- the issue is recognized by ASUS
- and ASUS is able to solve it
since ASUS did solve it for some laptops models in the US.
Unfortunately, I got an answer on "how to flash the BIOS" !
I replied that it was NOT my question, and redevelopping all arguments to ask from ASUS a new BIOS.
A second time, almost the same answer on how to flash BIOS (and moreover, even the explanation is not correct....)
So, if you are not able to receive by yourself the new BIOS from ASUS, could you please give us the coordinates of people you are in contact with in ASUS, and a summarize of arguments you developped to convince them that
1 - it's a bug
2 - they must solve it
3 - they can solve it.