DVD drive works great for me so far. No issues yet. I havent played a DVD yet, but I installed an expansion for one of my games thats on a DVD-ROM and it had no problems reading the CD or installing the software.
So so far so good
So so far so good
One night I was typing up notes and coding in Visual Studio 2005 and my playlist ended. Oddly enough this was probably the first time in two months of using the Sentia that I was using it in a truly quiet area and I was assaulted by this senseless beeping/meeping noise and strange buzzing. My first thought was my motherboard was dieing some awful death for some unknown reason.
I had no way to know how long this had been happening. I attributed a similar noise I would hear during class to the semiloud PCs the rest of the students were using. First thing I did was put my ear to the keyboard to write down the BIOS code, but this seemed to be senseless noise with no pattern and the weird sort of "bzz" soud in between long beeps really worried me.
Long story short: I run many tests ( Seagate SeaTools, Check disk, Spyware/Virus tools, ect) and disable startup programs, but no effect. I call Alienware and they wanted me to send it in for testing, but that wasn't at all convenient for my needs. I asked for help here on NBF and Alienware-Steve contacted me. I pieced together a 1-1-2-1 code ("Get CPU Type") and he hooked me up with a technician who would walk me through the BIOS update from 1.00.01AL (the version my Sentia was shipped with) to 1.00.02AL, a version that supposedly added support for Core 2 Duo processors. The walk through was for the sake of my warranty.
Conclusion: The beeping stopped immidiately and I swear the machine runs even better than before. It was just an issue of Alienware sending out a system with an out of date BIOS that didn't fully support the processor.
I suppose that would be upsetting, but this is what truly impressed me. I received a phone call while at work from a Florida number yesterday (a few days after the BIOS flash), but because it was an unknown number and I was on a call for work I let it go to voicemail. One of the customer service managers left me a voicemail asking me how my system was performing after the flash and if I had any questions or concerns about the system. My voicemail cut him off, so I didn't get his full number and the caller ID just had Alienware's general office number. It didn't end there though.
Then today I received yet another call from the same guy as a follow-up to the voicemail. He asked me how the system was performing, was their anymore more noises, did I believe the system had slowed down, and then closed my ticket when I gave him the A-OK that all was well.
Thanks Alienware-Steve and the Techs and Reps at Alienware :thumbsup:
Originally Posted by Guerrilla
It could have been a few things that may have triggered it. It was weird. I origionally blamed Firefox 2.0 if you saw my post in AW General. I first noticed it after I upgraded to Firefox 2.0 and it always seemed to start after the first launch of Firefox once I booted it up and then it wouldn't end. So the only changes made was a Windows update and a Firefox install.
I definitely didn't hear anything when I first received it. My best bet is "something tried something" and set off the BIOS when it tried to retrieve the CPU type. It could have been one of my benchmarking programs.