So, I ordered an M1210 from Dell Canada on August 31st. The original estimated delivery date was today, Sept. 14. Every day that went by, the delivery date would get pushed back by one day, over and over. After a week, the computer hadn't even gone into production, and they hadn't charged my CC (which I thought they would do until I found out about their authorization-first, charge-later policy)... Anyway, after a zillion customer service calls with no answer I wrote them a nasty email and they responded with the following:
After a few days, my shipping date started jumping around again the order status panel. I emailed them again.
I checked the status today and:
Ship Date: 9/13/06
Your order has been shipped and is on its way!
Thank you for shopping at Dell.
Ok, wtf? Nobody at Dell has any friggin' clue what is going on. What a bunch of morons. At least my computer is coming early than anticipated
Apparently the Dell Canada Online Order Status means absolutely nothing. Here's how mine went:
August 31st -- Order Processing
September 9th -- In Production
September 13th -- Shipped
I will post a full review with LOTS of high-resolution digital photos and benchmarks and such when I get the computer.
Quote:
| Dear **********, Thank you for contacting Dell Customer Care. We certainly apologize about any frustration this order has caused you. As of September 6th, this order has moved from the payment hold process to pre-production. Typically the time between pre-production and production is 2 business days. This order should move into production by Friday, September 8th. From this point it is typically 7 to 10 business days to receive your system. Unfortunately, this system type is on a 5 business day back order. This back order would move your estimated delivery date to between September 26th to 29th. Again, we certainly apologize about the delay in having this order processed and any inconvenience this may be causing you. Should you have any other questions please do not hesitate to contact us at www.dell.ca. Please choose Support & Customer Care. How are we doing? If you would like to provide feedback or feel you have an unresolved issue please feel free to contact our Case Manager, at Ca_OI_CustomerCare@Dell.com. We appreciate your comments. Please be advised you may receive an email survey from Dell directly related to the service I have provided you today. I thank you in advance for taking the time to submit the survey, as your feedback is very important to us. Regards, *********** Dell Customer Care ca_canadacs@dell.com Phone: (800) 847-4096 |
After a few days, my shipping date started jumping around again the order status panel. I emailed them again.
Quote:
| Is the ETA from the 26th to 29th or is it the 22nd as suggested by my order status on the Dell website? |
Quote:
| Dear ********, Thank you for contacting Dell Customer Care. The estimated delivery date is from the date the order was placed, August 31st. For your reference, the order has moved into production as of September 7th. The estimated date of delivery still remains between September 26th to 29th. Again, we apologize for the delay. Should you have any other questions please do not hesitate to contact us at www.dell.ca. Please choose Support & Customer Care. How are we doing? If you would like to provide feedback or feel you have an unresolved issue please feel free to contact our Case Manager, at Ca_OI_CustomerCare@Dell.com. We appreciate your comments. Please be advised you may receive an email survey from Dell directly related to the service I have provided you today. I thank you in advance for taking the time to submit the survey, as your feedback is very important to us. Regards, ************ Dell Customer Care ca_canadacs@dell.com Phone: (800) 847-4096 |
I checked the status today and:
Ship Date: 9/13/06
Your order has been shipped and is on its way!
Thank you for shopping at Dell.
Ok, wtf? Nobody at Dell has any friggin' clue what is going on. What a bunch of morons. At least my computer is coming early than anticipated
Apparently the Dell Canada Online Order Status means absolutely nothing. Here's how mine went:
August 31st -- Order Processing
September 9th -- In Production
September 13th -- Shipped
I will post a full review with LOTS of high-resolution digital photos and benchmarks and such when I get the computer.
Bring your cam one day to SFU and take it with mine as well. Duo m1210 review ftw. haha...
