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MAJOR FLAW WITH ALL ACER NOTEBOOKS(contd.....)

post #1 of 19
Thread Starter 
Hi,

This is regarding my previous article about the flaw in acer notebooks. I have alreday tried other players like WinAmp and Real Player and problem still persists which means the problem is independent of the player used. The problem exists regardless of the type of file played (i.e. mp3,wma or RM format). I have also reinstalled my operating system (i.e.Windows XP Home Edition) twice as suggested by ACER initially. Also the problem exists only when equalizer settings are high (as mentioned earlier) without which the music file is bearly audible as usually notebook speakers (except Toshiba) are not of very high quality. The problem DOES NOT exist when external speakers are connected in the same situation. That clearly indicates the problem lies in the hardware compatibility of the speakers. I have contacted ACER about this but in vain.

ACER has stated that by using the Equalizer I am using the notebook of such configuration (2.0 Ghz Pentium Processor,100GB hard disk, 1 Gb RAM) more than it's capability.



Original Thread:

MAJOR FLAW WITH ALL ACER NOTEBOOKS


There is a major flaw with all the Acer notebooks. Try playing any mp3 or wma file on Windows Media player on Full volume of the notebook. Also enable the equalizer setting.(also called graphic equalizer available under the view menu in Enhancements). Set the last four frequency (i.e. 2 KHz,4 Khz,8 Khz & 16 Khz) tabs on full. Now as the music file is being played try to do multi-tasking(i.e. open as many applications as possible like MS Word,Norton,Acrobat Reader etc.). The performance of the notebook becomes slower and eventually the music file gets stuck along with all the other applications and finally the notebook hangs. I have an aspire 1644 notebook(2.0 Ghz Pentium Processor,100GB hard disk, 1 Gb RAM) in which I faced the problem in the warranty period but Acer has refused to identify it as a problem.
post #2 of 19
Like you said-Acer notebook speakers are generally crap anyway,so why not just use headphones or external speakers,and quit worrying about something that isn't going to work very well even if you get it fixed?
Or turn the equalizer settings down a bit-How much bass do you think you're going to get out of a half-inch speaker,anyway?
post #3 of 19
okay, here's the deal: Your "problem" happens because you are maxing out the CPU and memory usages on your computer: it is not a hardware problem and it it not Acer's fault. If you had only a few other applications running, instead of everything you could think of, you wouldn't have this problem.
post #4 of 19
Massive editing.

There's a high probability that your drivers are out of wack.
post #5 of 19
Quote:
Originally Posted by s2109
...the problem exists only when equalizer settings are high (as mentioned earlier) without which the music file is bearly audible as usually notebook speakers (except Toshiba) are not of very high quality. The problem DOES NOT exist when external speakers are connected in the same situation. That clearly indicates the problem lies in the hardware compatibility of the speakers. I have contacted ACER about this but in vain.
r u using the equalizer that comes with the player or do u have some special equalizer software that u r using?

Quote:
Originally Posted by s2109
ACER has stated that by using the Equalizer I am using the notebook of such configuration (2.0 Ghz Pentium Processor,100GB hard disk, 1 Gb RAM) more than it's capability.
this is the "funniest" thing i ever heard from a support point of view, i tried all sorts of digital equalizers from winamp and realtek (driver) and the only thing i could confirm is that it made no difference to the quality of the laptop sounds since it is only 2.0 system
do a search on "xp performance tweak" on the net and it will point u to some good reads to fine tuning xp and try again

i do tend to agree with Revenent that u might want to review ur audio drivers.

cheers ...
post #6 of 19
my movies skip when i play on high volume too
post #7 of 19
Have the Acer lawyers already told you to shut up or put up?
A bit of an outlandish unsubstantiated claim, your are not the same as "c.hilding" are you?

Please tell me how I can reproduce your flaw on my system, a TM8104?
post #8 of 19
Quote:
Originally Posted by Drio
Have the Acer lawyers already told you to shut up or put up?
A bit of an outlandish unsubstantiated claim, your are not the same as "c.hilding" are you?

Please tell me how I can reproduce your flaw on my system, a TM8104?

play divx or xvid movie

use laptop speakers, highest volume, including using the sound driver equalizer (blue looking menu)

go to a loud scene in the movie

watch it skip

(assuming your question was directed at me, no i am not c.hilding)
post #9 of 19
Thanks, I'll give it a try
post #10 of 19
If there was already a thread about this (which u started also) then why did u have to start a new thread? Is it cuz in the old one you got ripped on how its not acers fault, but urs for doing that to ur system?

Plz stick to one thread, and if u get proven wrong in there theres no need to try again in a different section of the forum.
post #11 of 19
Yeah, if you don't remember what experienced users told you the first time around, let me remind you...

http://www.notebookforums.com/thread173456.html
post #12 of 19
ps, my problem occurs on my tm8103

(also , my front-mic has feedback, i have to never ever leave it on, otherwise it goes NUTS and the actual sound locks up my computer)
post #13 of 19
To whoever started this madness -

My brand new computer does this too. I load up 3 Xvid encoded movies at the same time through three seperate Media Player Classic processes. I then load up Winamp and make sure to turn on visualization. After that I load up AdAware, Spybot S&D, Ewido, HijackThis! and Trend Micro PC-Cillin IS2006. I start scans with all of these, and then I pop a DVD each of my DVD-ROM drives and play them at the same time.

Everything slows down, and I don't think it's Acers' fault, to be entirely honest. I think this is an inherent problem with all recent computer hardware. Maybe it has to do with this Core Duo scam that Intel is in on. AMD tried it too with the 'X2' scandal, but we all saw through that.

If we want this fixed, we need to take it higher than Acer, as Acer is just a small fry. If we want these problems solved, we need to take this to the inventor of the internet itself. That's right - Al Gore.

When Al Gore invented the internets, he made sure that there was a seperate space for him to put his e-spycams into our computers. Evidence of this can be seen from the first internet based broadcast ( which was called Arpanet in it's infancy). The first broadcast was simply one command, but it crashed in the middle of that one line due to said spycams.

I'm not talking about spyware. These are ACTUAL DEVICES made to monitor all activity, and acre actually tramsmitted electrically. It was originally conceived by the KGB during the height of the Cold War. Al Gore ended up discovering them from Hungarian defectors [who had] come to the United States seeking refuge. Big Brother needs to keep a watch on us, lest we have a sequel to the Cold War, and so he contracts the development of these through many of the largest corporations in todays information age.

I'm going to start a petition tonight in fact. If you'd like, I'll link it up later. We need to stop the pollution of our own personal technology. I believe a revolution is in order.
post #14 of 19
Yeah, I'm in... Makes a lot more sense than whining about Acer anyway... lol...
post #15 of 19
I think this is a bit rich to claim it affects all Acer notebooks! What even back 5 years ago?

Sounds like this affects *your* Acer notebook and the bundled software with it.

Acer components change all the time and I can't see how what affects yours is the same for all of them. Also the chipsets vary. AMD chipsets may be VIA based but Intel may be Intel chipsets (including the audio) and the drivers are thus different.

Personally I'm always of the opinion that if you need to use an equaliser the audio system and/or speakers are crap anyway. A good system needs no equaliser.


Oh and I don't even have the software you're talking about on my notebook. Even if I did I'd likely uninstall it and seek better drivers from the component manufacturer (not Acer).
post #16 of 19
Hi
Couldn't reproduce it the way you said (probably don't have movies with loud enough moaning).
But:
I have most of my drives (including external USB) compressed. And I otice that if I use
a. applications that require a lot of compression/decompression. E.g. virus scanner running, and copying a a few big directories to another drive, it slows down. Since music and movie also requires decomression you can expect an eefect there.
b. applications that use the .NET framework don't seem that good at multitasking, that is many of them running the same time slows down the system.
Generally it has never frozen my system (running some resource hoging things like SQL server and WMP at the same time most of the time)

What can imagine (but don't know) is that some systems don't have a DSP (dedicated sound card) and rely on the CPU for everything. That would definitely slow down everything when playing movies or sound.

BTW most of the time I also use Excel, Word and Outlook plus a browser window. And still I don't have your problem.

Have a look at your drivers and processes in some cases dodgy drivers bring a system down (soem ATI drivers did that for my machinea long time ago)

Finally, I don't mind bashing Acer, do it myself for them not delivering driver updates which we have to source ourselves most of the time.
But I am really suspicious about unsubstantitiade claims, like doing a "c.hilding", a guy who discovered that each running process makes a lot of registry calls after installing a utility to check for this from sysinternals.com.

Good luck with sorting out your problem

Cheers

Drio
post #17 of 19
Okay, after understanding the talk about the equaliser settings (as in those in Windows Media Player) I gave it a test on my Aspire 1362WLMi.

Played a DivX movie in WMP, cranked up the equaliser to max settings, ran a whole load of stuff on my PC (it's got various things going on in the background anyway often)...

No problems at all.


Other than that there are the sound drivers, which on my model are the Vinyl AC97. It did have some kind of software that came with it but I can't find it. I probably removed it. The built in MS software has no equaliser and to be honest I don't need one. The built in speakers on the 1362WLMi are adequate for this kind of laptop. I certainly have no need to crank up the equaliser in WMP just to hear them.

I would be willing to be that there's no chance every Acer laptop uses the Vinyl sound system (which is a VIA chipset), and even if you have one with it the fault (if any) is with VIA. Have you tried downloading the latest drivers? (In the case of Vinyl, they come from VIA, not Acer).
post #18 of 19
Actually I would say:
Acer sells us the machine, so Acer should point out where we can get updated drivers! If VIA, Realtek or whoever Acer sourced their components from,messes up that should be Acer's problem, not ours.
In that area Acer's service is simply barmy (and I am polite!). That other producers also have a poor service in some areas, is irrelevant. I bought a machine from Acer and not from these others.
But since Acer's isn't going to solve the problem, you have to do it yourself, and indeed look for the drivers (and other possible solutions) yourself, or simply live with it, take them to court,or whatever. Moaning doesn't solve it.
post #19 of 19
Have to admit that yes Acer's support in terms of updates is poor, though out of the box my laptop plays videos perfect anyway so in theory it doesn't need updating.

It's also fair to say that most laptop manufacturers have poor support when it comes to updates, and generally with Windows most people rely on Microsoft for drivers via Windows Update.

Acer's attitude (similar to many laptop manufacturers) is that a laptop is non-upgradable, the components under their control, and doesn't require updates. If you need updates they just think you should buy a new laptop! Sadly laptops are a lucrative market where manufacturers have a lot of control, unlike with desktops where the user is free to tinker.

Now on the other hand, Acer support (at least in the UK) in terms of warranty repairs is faultless in my experience. Had a repair on my DVD drive which took all of 3 days from collection to return by courier all pair for by Acer (which is better than can be said of the retailer who were useless).
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