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ABS and their tech support?

post #1 of 2
3/4/04 at 11:12am
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I bought an ABS desktop 2 years ago and have not had a problem with it so when I needed a laptop I ordered an ABS G1. I was having a problem with the wireless card, called ABS tech and their solution was to wipe the drive and re-install windows. I said no thanks and after a couple hours I fixed the problem. A couple days later I had a Another problem, called tech and they said wipe the drive again. After several hours I couldn't figure it out so reluctantly I re-installed windows, now my wireless card cannot be found. ABS tech didnt try one troubleshotting step and never looked at the error log. I posted this on the ABS website and another poster said he had the same situation but he called the 2net 24/7 support and they worked with him and solved his problem. I guess my point is... ABS ,you may want to have a talk with your tech support people, and to people who bought an ABS computer, if you dont get help at ABS dont forget to try the 2net support.
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post #2 of 2
3/4/04 at 12:44pm
with tech support, i generally expect that someone is NOT going to be able to help me. it becomes even harder when it's from a smaller company like that.

i don't think it's jus ABS...i've heard some awful stories from people with dells too, which is apparently the paramount of customer support.

it's so hard to diagnose what's wrong with a computer if it's not right in front of you....even your are a "professional"...

.a.
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