Was at work today and a Dell supervisor calls to talk to me, after reviewing my replacement history on my laptop and seeing what I had to go through just to get it, he see's where Dell as a concession for my bad treatment upgraded and sent a technician to install a X1400 video card in my E1505......I'm thinking great he is going to go through the regular speech about what I thought of their support and how my treatment was in this case, Boy was I wrong, he then began to lecture me about how Dell was doing me a favor and that I should remember that this was a special one time offer and I should be grateful that they did this to begin with.... HuH?..... WTF!!!!!! Being over run at the time with customers I told him all was taken care of as far as I was concerned and quickly hung up. Now that its calmed down at work , I began to think about what he said and his tone and I am quite frankly Pissed!!!!Just when they start regaining my trust they do this...They need to send everyone back to class on customer relations, and fast!!!!!
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9/16/06 at 4:02pm