Replacement of my GenX2... What to expect? - Page 2

dont worry be happy *gg* if the system you get dont work again maybe you get one more time a better one

kindest regards,

JP

Aquaticus, weather you like it or not. By very nature the technology you buy this year will be worth half what you gave for it next year. That's the cold hard truth. You don't have to like it, but all the wishful thinking and complaining in the world isn't going to change that. Yes, you gave $3400 for that Laptop two years ago. And the one they're sending you that was released a couple months ago is $1100 lower in price. Sorry pally, but as I said before, that's just the cold hard truth. Technology is NOT an investment, as an Investment implies something you buy in the hopes of getting more than what you paid for it. Real estate, commodities, bonds, and mutual funds are investments....NOT computers. The system you are getting is better than what you returned to them, you even admitted it yourself. I fail to see the problem here. Don't think of it as getting ripped off for $1100, think of it as $2300 you didn't have to spend catching up to current tech.

Mind you that there is no law that says a product replaced under warranty has to have the same monetary value as the original product. It just has to be as close to the original product as possible.

I do know where you're coming from, and 3k for a laptop damn near killed me when I hit process order lol, but I still stand behind dell. I've worked for Gateway and HP, both of those companies would have told you either option a:We'll give you a refurb just like yours with all refurb parts in it, at your shipping cost, both ways. Or option b: give us $XXX and we'll send you a slightly upgraded refurb.

Even with the countless hours on the phone, and time lost trying to get your system working, Dell IS coming through for you. They're sending you a better system than what you originally paid for, period. It would be nice if they gave you a bells and whistles 1710 for the hassels you've been through, but that's not standard policy. In fact, if they did do that, a lot more laptops would get "accidently" damaged every day.

If there is such a gripe about the "value" you paid for the system a year ago, think of it in terms of what was available a year ago...

What would most people have paid a year ago for the equivalent system you are about to receive. Since you paid $3400 for the GEN2 system you have, what would any enthusiest have paid for your system? 4000? 4500? The bottom line is they are replacing your system with something of equivalent or greater value (depending on what is available) and you're not getting screwed out of anything.

The only person to blame is yourself, for not being more aggressive with Dell when you began calling them and going through the "trouble ticket" process. The way I see it, is if there was a major problem with the system you originally purchased and it took you a year to get it resolved then it doesn't sound like a major problem as you have so stated. If you break your arm and wait 6-8 weeks to go to the doctor and then have the nerve to get MAD at the service he provided because it didn't heal right, who's fault is it?

Sounds like you are just blowing steam that Dell isn't spending "$3400" on the current system technology to replace your system. I have a XPS GEN1 system that I use daily. Back when I got my system, I had a keyboard issue right out of the gates, however the problem was intermittent (sometimes on a hard boot up, it wouldn't work correctly). I called Dell one night. Spoke to a tech, went through a few things (ran diag CD prior to calling). Got an error code, gave him the code (which didn't amount to anything keyboard related). I said that the Keyboard was the problem, if it could get replaced, that would make me happy. I got the keyboard fixed within 2 business days (sent out to Tennesse and returned). Keyboard was replaced, i was happy and the system worked like it should. End of my happy tech support story.

My point is that I had an issue with my system, stated what I would like done (within reason) and was very satisfied in the end with the Dell support staff. When you deal with people like a civil human being, they tend to treat you like another human being. Amazing huh If you call in right out of the chute saying how they should replace your entire system because "it doesn't work right" then you've got to give them reason to believe or know that it doesn't work right, then you play their game (and yes I know lemon's do exist and would need quick replacement). Never let it stretch out into a year long process as it damages your credibility within the Tech support staff if they see tickets a couple of months apart. You want those tickets to be close together and it helps build your credibility with the upper management at Dell. who make the decision to do a machine replacement.

Just my nickles worth in this ever lasting thread.