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Dell Support M1210 --- SUCKS!

post #1 of 11
9/19/06 at 12:29am
Thread Starter 

Hey guys, most of you know i got my m1210, well the screen on it is pretty much well, crap. I see lines going up and down, and the distortion has progreessed, from none -> noticable... Its really making me mad... so I called up delll......

Call 1
Waited a few minutes, got a rep, didnt speak enlgish.... found my service tag.... Told me to do random stuff, like regedit, dell diagnostics...... then as we were doing dell diagnostics, He hangs up... wtf???

Call 2
Called back, woman couldnt find the previous call, or anything, started fresh, she listened... talked for over an hour, didnt do anything on the computer.... finally i start to get mad, because she stops talking 1/2 in and i just wait ... for her to do... nothing.... So she tells me "im sorry that you are having issues with your brand new system, im going to speak to a higher rep and see what we can do, we will call you back within an hour...." Ok, that sounds good to me... I hang up get a case number... repeat the case number to her, its ok......

..... 2.5 hrs later... No Call, My laptop is still messed up.....

Call 3
I was distracted while calling them.... So i accdently said yes to some kinda corporation option, I was forwarded to this REALLY nice guy, whom understood my issue, he told me he couldnt help, be he was more than willing to assist me... I gave him my case number, and he said...... it was 1 number short!!! stupid woman gave me the wrong number.... after i repeated it to her... I gave him my service tag, he couldnt find it..... but yet again, i was happy i had a nice guy on the other end, so he didnt give up, then he asked me what system i had, i said xps, and his voice jumped, and he told me to give it to him again, badda boom, badda bang.... he had all my info!!! i was so happy.... so he told me he would transfer me to the correct person, and after he said that i said "Can the person speak english" and he laughed and said ill try my best.... So he transfers me.... Yea lets see, 50 minutes later, still on hold, then... what do i hear, the same kinda noise it makes as you've finished installing windows/call up microsoft activation, i hear it 3 times, then.... then.... then... i hear a busy singnal for 2 mins, and the line goes dead, i say to my self (well you know what it starts with an F ) Dell, and i hang up... I'm so P.O.ed im going to have my mother call (im 15) because she loves to complain, and see what free stuff they will offer me.......

geeze
Dell Small Biz is SO much nicer than home, i mean GEEZZZEEE after 5 hrs on the phone with dell, and they havent even said anything
btw, with the 2nd rep she was convinced it was software, and i finally said its the screen (in a mean voice) and i gave her 10 reasons why it was, and she didnt speak for a while... then she told me she understood and someone would call me *not*


any one have expirences this bad

EDIT:

Call 4
Called the XPS support this time... and they didnt give me a new laptop i figured i would get some kind of conselation... so i told him the rep cant come on weekdays, so he tells me, that they are hired to work on the weekends! , so he starts to write up the request... and.................. HE FREAKIN HANGS UP ON ME.... AGAIN!

Im fed up.
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post #2 of 11
9/19/06 at 2:01am
Boy, I hear you on this one. I had a customer who called in saying that his system was crap, never came configured the way he wanted, never received the disks, and was running slow after a few days of use.

Customer purchased from a reseller, but because he couldn't configure it when he bought it from the reseller, it was our fault. Also not receiving the disks when he bought it from the reseller he wasn't given the disks and so that is also our issue. Said customer also had no router and didn't like the antivirus software it came with so he removed it and after the system started to slow down. for 3 HOURS i sat there in a circular argument with the guy about how we did not sell him the computer. the reseller did. He refused to return it to the reseller because they would charge him shipping, so he called us because he felt it was our mistake that he bought it. He also would not exchange it because he had put some data on there that he could not lose, and would not accept that we would not help him back it up. I asked him many times what he wants us to do for him, and he wanted us to "FIX THE ISSUE."

That, in my experience is a horrible customer experience. I hope i never have to talk to a customer like that again.

That should count as an experience as bad as yours. Just from the other side of the fence.
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post #3 of 11
9/19/06 at 8:28am
Thread Starter 
Do you by any chance work for dell, maybe dell home?

Please work for them, maybe you can help me out! or maybe give me a good number to call....?

Thanks!
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post #4 of 11
9/19/06 at 11:25pm
Do you live / ordered / use the machine in Canada?
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post #5 of 11
9/19/06 at 11:36pm
XPS support is SWEET...dont know what ur talking about!
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post #6 of 11
9/20/06 at 6:01pm
Thread Starter 
Quote:
Originally Posted by thecommish16
XPS support is SWEET...dont know what ur talking about!
No to canada, but
yes the xps support is nicer, i finnaly got there number, no questions asked, they were going to send me the parts, tand they would even repair it on the weekend!, but I think my phone is broken because it hung up/they hung up, as they were ordering the part
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post #7 of 11
9/21/06 at 1:22am
My advice? Move to Canada for like, 2 weeks, then while you're there call Dell Canada support and let them fix your machine. so long as you dont have a depot warranty you should be fine.


Seriously.
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post #8 of 11
9/21/06 at 5:11am
I'm not being mean or anything, but have you checked to make sure that your phone has no problem? I doubt ALL of the Dell representatives that you have encountered would hung up on you like that. It's just unacceptable like that. I personally do not like their services either because I was fed up with their screwed up order. But o well... I don't know... I might be the next one spazzing like you. Who knows?

Good luck with you in your case! I hope you can get what you deserve at the end.

dL
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post #9 of 11
9/21/06 at 9:57am
Thread Starter 
Quote:
Originally Posted by dL.
I'm not being mean or anything, but have you checked to make sure that your phone has no problem? I doubt ALL of the Dell representatives that you have encountered would hung up on you like that. It's just unacceptable like that. I personally do not like their services either because I was fed up with their screwed up order. But o well... I don't know... I might be the next one spazzing like you. Who knows?

Good luck with you in your case! I hope you can get what you deserve at the end.

dL
Yes that could very well be it, i think i said that in my last post.....
But, I'm hoping that they will give me a system exchange, because... I've got school this week and next, and i get out at 5:00pm, and i go at 7am, and I use my laptop at school every day, so on the last convo they said they could repair it on the weekend, and I just realized, I'm jewish, its the new year this weekend, so They cant come out till the next weekend... Any Ideaes?
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post #10 of 11
10/9/06 at 7:01am
Quote:
Originally Posted by D620

Hey guys, most of you know i got my m1210, well the screen on it is pretty much well, crap. I see lines going up and down, and the distortion has progreessed, from none -> noticable... Its really making me mad... so I called up delll......

Call 1
Waited a few minutes, got a rep, didnt speak enlgish.... found my service tag.... Told me to do random stuff, like regedit, dell diagnostics...... then as we were doing dell diagnostics, He hangs up... wtf???

Call 2
Called back, woman couldnt find the previous call, or anything, started fresh, she listened... talked for over an hour, didnt do anything on the computer.... finally i start to get mad, because she stops talking 1/2 in and i just wait ... for her to do... nothing.... So she tells me "im sorry that you are having issues with your brand new system, im going to speak to a higher rep and see what we can do, we will call you back within an hour...." Ok, that sounds good to me... I hang up get a case number... repeat the case number to her, its ok......

..... 2.5 hrs later... No Call, My laptop is still messed up.....

Call 3
I was distracted while calling them.... So i accdently said yes to some kinda corporation option, I was forwarded to this REALLY nice guy, whom understood my issue, he told me he couldnt help, be he was more than willing to assist me... I gave him my case number, and he said...... it was 1 number short!!! stupid woman gave me the wrong number.... after i repeated it to her... I gave him my service tag, he couldnt find it..... but yet again, i was happy i had a nice guy on the other end, so he didnt give up, then he asked me what system i had, i said xps, and his voice jumped, and he told me to give it to him again, badda boom, badda bang.... he had all my info!!! i was so happy.... so he told me he would transfer me to the correct person, and after he said that i said "Can the person speak english" and he laughed and said ill try my best.... So he transfers me.... Yea lets see, 50 minutes later, still on hold, then... what do i hear, the same kinda noise it makes as you've finished installing windows/call up microsoft activation, i hear it 3 times, then.... then.... then... i hear a busy singnal for 2 mins, and the line goes dead, i say to my self (well you know what it starts with an F ) Dell, and i hang up... I'm so P.O.ed im going to have my mother call (im 15) because she loves to complain, and see what free stuff they will offer me.......

geeze
Dell Small Biz is SO much nicer than home, i mean GEEZZZEEE after 5 hrs on the phone with dell, and they havent even said anything
btw, with the 2nd rep she was convinced it was software, and i finally said its the screen (in a mean voice) and i gave her 10 reasons why it was, and she didnt speak for a while... then she told me she understood and someone would call me *not*


any one have expirences this bad

EDIT:

Call 4
Called the XPS support this time... and they didnt give me a new laptop i figured i would get some kind of conselation... so i told him the rep cant come on weekdays, so he tells me, that they are hired to work on the weekends! , so he starts to write up the request... and.................. HE FREAKIN HANGS UP ON ME.... AGAIN!

Im fed up.

The reps are always hanging up on people nowadays, then when you call back they "mysteriously" have no record of the previous call...Sprint, Microsoft, and Dell have hung up on me NUMEROUS times...I'm thinking of investing in some equipment to record all my calls because ever since they started using these dam call centers on the other side of the world we get nothing but crap and idiots.
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post #11 of 11
10/11/06 at 10:35pm
Thread Starter 
Quote:
Originally Posted by eminem3150
The reps are always hanging up on people nowadays, then when you call back they "mysteriously" have no record of the previous call...Sprint, Microsoft, and Dell have hung up on me NUMEROUS times...I'm thinking of investing in some equipment to record all my calls because ever since they started using these dam call centers on the other side of the world we get nothing but crap and idiots.
when i caklled the XPS support line, i got through in 2 seconds... and had my order made out in less than 10 mins minus the bitching. (i got a new system)
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