Hey guys, most of you know i got my m1210, well the screen on it is pretty much well, crap. I see lines going up and down, and the distortion has progreessed, from none -> noticable... Its really making me mad... so I called up delll......
Waited a few minutes, got a rep, didnt speak enlgish.... found my service tag.... Told me to do random stuff, like regedit, dell diagnostics...... then as we were doing dell diagnostics, He hangs up... wtf???
Called back, woman couldnt find the previous call, or anything, started fresh, she listened... talked for over an hour, didnt do anything on the computer.... finally i start to get mad, because she stops talking 1/2 in and i just wait ... for her to do... nothing.... So she tells me "im sorry that you are having issues with your brand new system, im going to speak to a higher rep and see what we can do, we will call you back within an hour...." Ok, that sounds good to me... I hang up get a case number... repeat the case number to her, its ok......
..... 2.5 hrs later... No Call, My laptop is still messed up.....
I was distracted while calling them.... So i accdently said yes to some kinda corporation option, I was forwarded to this REALLY nice guy, whom understood my issue, he told me he couldnt help, be he was more than willing to assist me... I gave him my case number, and he said...... it was 1 number short!!! stupid woman gave me the wrong number.... after i repeated it to her... I gave him my service tag, he couldnt find it..... but yet again, i was happy i had a nice guy on the other end, so he didnt give up, then he asked me what system i had, i said xps, and his voice jumped, and he told me to give it to him again, badda boom, badda bang.... he had all my info!!! i was so happy.... so he told me he would transfer me to the correct person, and after he said that i said "Can the person speak english" and he laughed and said ill try my best.... So he transfers me.... Yea lets see, 50 minutes later, still on hold, then... what do i hear, the same kinda noise it makes as you've finished installing windows/call up microsoft activation, i hear it 3 times, then.... then.... then... i hear a busy singnal for 2 mins, and the line goes dead, i say to my self (well you know what it starts with an F ) Dell, and i hang up... I'm so P.O.ed im going to have my mother call (im 15) because she loves to complain, and see what free stuff they will offer me.......
Dell Small Biz is SO much nicer than home, i mean GEEZZZEEE after 5 hrs on the phone with dell, and they havent even said anything
btw, with the 2nd rep she was convinced it was software, and i finally said its the screen (in a mean voice) and i gave her 10 reasons why it was, and she didnt speak for a while... then she told me she understood and someone would call me *not*
any one have expirences this bad
Called the XPS support this time... and they didnt give me a new laptop i figured i would get some kind of conselation... so i told him the rep cant come on weekdays, so he tells me, that they are hired to work on the weekends! , so he starts to write up the request... and.................. HE FREAKIN HANGS UP ON ME.... AGAIN!
Im fed up.