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Dell warranty question

post #1 of 4
9/21/06 at 1:36am
Thread Starter 
I have an i6000D with in home service warranty.BancTec came out and couldn't fix it.Dell dispatched DHL to pick up for depot repair. DHL lost my laptop. They are suppose to be working on a lost laptop claim for me. I guess they are doing a physical search for my laptop,but haven't found it yet.What are my options?Thanks,Slappy.
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post #2 of 4
9/21/06 at 1:47am
Your Best option would be to wait, call once a day, and expect them to give you a replacement laptop. it will happen eventually, just be patient.
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post #3 of 4
9/21/06 at 7:01am
Just so you know, it can take upto 1.5 weeks for a larger company like DHL to complete a physical search to their insurer's satisfaction. Even then, DHL isn't going to give you crap. The reason is that you didn't ship it (I assume). Dell scheduled the DHL guy to come over and pick up the laptop on *their* account. That means that DHL will deal directly with Dell.

In conclusion, you should be talking to Dell, since they took responsibility for shipping it back to the depot and the subsequent loss.

EDIT: The reason I am telling you this is that the "shipper" for any company (Fedex, DHL/AE, UPS) is the person who account number it is on. I have dealt with many customers who have had this problem, and all I can tell them is that only the official shipper is allowed to explore various options. Dell probably has a standing agreement with its shippers to cover exactly this kind of scenario. So, let Dell know what happened and move forward that way. If they can't find the laptop, they will send you a new one.

Regards,

zakaluka2.
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post #4 of 4
9/29/06 at 11:21pm
Yeah, you're not going to be able to deal with DHL in any way since their Liability lies with Dell. You need to call DELL and get THEM to get the ball moving. In this scenario DHL owes you nothing, they owe Dell, and Dell owes you.

To their credit though, I've found DHL to be extremely reliable and quite expeditious with their ground shipping. I can send parts for RMA to the West Coast and it gets there in 1 or 2 business days. Haven't had any complaints from folks that have purchased items from me on eBay either. I've had much worse experiences with UPS.
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