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Beware poor Sony support must reinstall XP every time

post #1 of 5
Thread Starter 
Just a warning, I have a new SONY system and it has been unstable. I keep getting an error that there is either an incompatable driver or XP needs to be repaired. All the drivers are SONY's and updated so that is not a problem. I cannot repair XP because SONY does not ship a windows XP disk, so their only solution is to completely reinstall my system XP using the reinstall feature on the hard drive! That would result in so much work for me to reset everything, and they act like it would just take a minute and thats it. If I just want to repair XP, they told me to go buy my own disk. That's after spending an hour transferring me among technichians who don't understand English very well and hanging up on me. Interesting approach. I read about this on other threads, but couldn't believe SONY could really be that bad. You've been warned. I'm not even sure yet that it's not a SONY driver problem as I have this new BLUE RAY drive that seems useless.
post #2 of 5
Sony is finally using the same outsourcing support company like many others

Guess they must find a way to cut cost after the massive recall on their batteries - hey, wait a minute, is this why they have to recall the batteries in the first place? by using outsourcing labour?

cheers ...
post #3 of 5
To be fair to Sony, most all the mfg's are now not shipping systems with the re-install discs.

I will tell you this, if you had purchased a HP, Dell, etc you just call them up and they will ship you the OS install disc for free.

Call back and tell them the "restore' feature didn't work (refused to run)..
post #4 of 5
Tech Support Showdown
When something goes wrong, who delivers the best service? Our undercover agent found out.

by Michael S. Lasky
From July 2006 issue of LAPTOP magazine

http://laptopmag.com/Features/Tech-Support-Showdown.htm
post #5 of 5
Quote:
Originally Posted by WeAreNotAlone
...I will tell you this, if you had purchased a HP, ... you just call them up and they will ship you the OS install disc for free..
very true in this (hp), i must concur since i own one

cheers ...
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