I came to these excellent notebook forums a few months ago while researching a laptop to get; I decided on the amazing m5750. It seemed like an awesome laptop, and I bet it is-- that is when it doesn't have a giant crack underneath the LCD.
I recieved my m5750 with a crack underneath the screen and have been going through alot of crap for the last month while trying to get it repaired.
I still tested it out to see how good it was, and it ran and was extremely awesome, but I had to send it back because of the huge defect. I hope the computer isn't too weak considering the alienware support people say that it must have been caused by fedex. It was packed decently enough so if it broke so easily in shipping it might be fragile... I hope not.
Anyhow I can't say much for Alienware customer service; some of the people were nice, but so far not many people have been of much help. I should be talking to a manager today, so I hope things work out. Right now the people are giving me the run around, and I am somewhat pissed that I have waited 2 months and haven't yet recieved a working laptop for the $2000 I spent.
Anyhow, good luck to anyone else who is having problems with their m5750.
Here is the picture of the defect that shipped with my Alienware laptop... Damnit, this sucks.