dv5250 nightmares...i hate hp

Costco Rocks

Just buy from a land Costco or http://www.costco.com/CTO/HPLanding....opnav=&browse=

Costco return policy is 6 month. No questions asked with receipt.

My experience there
HP5000z Kept it one month..order by mail...returned to land costco.
Sound chip clipped once a while but not bad.
Wanted instead dual core 5000t
HP5000t bought in land costco. For 1200$. I returned it after 1 month
because Costco had promo on 5000t for 999$. Duo Core


HP5000t $999 I am keeping this one.
$999 got me 2 gig memory, 120 HD, integrated video,
DVD RW....Duo core, 1.83gz

But the screen on this one was much, much superior
than my previous 5000t, KeyBoard was super as well,
and sound quite loud.

Although I ponder on duo core 2..... I don't like looks and feel of the HP 6000
or 9000.

But I can open 35 windows...run backup and surf effortlessly.
Thus I am quite happy...not a gamer....and $999 is cool enough.

But I still have 5 months to consider...or if it breaks down.

COSTCO ROCKS!

Don't abuse the Costco return policy... It's people that have abused their policy will cause them to place restrictions...


PS: When taking something back, always state a problem, otherwise they label the system as "resaleable" and only get about 30 cents on the dollar from salvage..:eek:


If you state there is a "problem" (a real one) they get a credit back from the mfg.

Gigantic profits does not mean that it's "ok" to abuse a return policy that is far in excess of what you get everywhere else.

I think I read, heard /was told Costco used NOT to have ANY time limit on computer returns. People would buy a computer for a term paper /project, use it, then return it.... Or buy a computer to use until the "next" system came out, return it to "upgrade" to a newer system.... Using for the duration for "free", getting ALL their money back...

Gigantic profits or not, returning a $1,000 item, and only getting 20 -30 cents on the dollar is not good. Costco does not make 70 -80% profit on each computer sale... so any return, returned in a "saleable" condition will at some point cause them to further restrict the return policies...

I'm just saying not to abuse the return policy. That the unit should have a "real" problem...

wearenotalone- point taken about the chronic abusers of Costco policy.

There are also many notebook buyers thats been Ripped by repeated
vendor/merchants problems in equipment they buy.

Costco, Target, JCP are the most profitable/successful of merchants
in the USA. The have return policys to make consumers happy. Consumers
come first. That why they ROCK.

Costco..have some returns..but the percentage is small compared to the buy traffic. Many people cant just lay out 1000-2000$ and be ripped.
You don't get ripped at Costco. True consumers will get what they want at costco....and everyone is happy.

I am Totally Happy with my HP DV5237cl. But if a card, drive, screen, keyboard dies in 6 month..... I wont be ripped off of my $1000.
Which means I will be PC-less...and that will hurt mighty.

Costco... I, all my family, been there for years.
Costco Never, Never, never complainted to or about me.
So life goes ON....

I buy...Costco sells.

Paleo,

I think you had posted the SAME info you posted above on another forum... You mentioning something about you needing this machine,/ using it in your "business".


If so you need to consider a BUSINESS class machine.... Consumer grade models in case you don't know are used as "test-beds" for new ideas, hardware.... allot of the time that hardware or new idea not working out so good. In addtion consumer models are discontinued more often, the product cycle being VERY short, compared to business models which stay in production longer, and are used for "business".... Which means more than likely "heads will roll" if something is amiss on a business model... and if something "is" wrong more effort is put into a "fix"....

BTW- that dv5000 I returned to Costco with the sound clipping once a minute
also had lots of scratches around the area surrounding the keyboard. There was also quite a bit of light leakage..which is why I said my new-current HP5000 has a far superior screen. That HP was brought as new... am I mad..no. But me and Costco are really tight.... with their
consummer policies of satisfaction. Im sure they have agreements with their Vendors for returns. And their Vedors make a mint supplying the huge Costco landscape.

These other stores...10 day return and the like...restocking fee.. shipping..time lost...or play the warranty game.... ain't SO friendly.

Long Live Costco!!!!

Costco in my area is cheaper than the other big box stores. Cheaper than HP direct Hp direct has a 21-day return policy. Ditto on Dell I think, and most mfg's.. On your comment about not caring less if they get 30 cents on the dollar.... If there is a "problem" and something is returned they have arrangements in place. If you USE something for 5 months and 29 days (179 days) and return it before the return window expires and NOTHING is wrong with it and it is "resaleable" that's not cool. It's not cool for them to lose $600 -$700 on a $1,000 sale when they only made a 10% if that markup. (about $100)

Paleo,

Some info for you:

http://computershopper.com/techmarke...anties?tag=txt

Tech Support Showdown
When something goes wrong, who delivers the best service? Our undercover agent found out.

by Michael S. Lasky
From July 2006 issue of LAPTOP magazine

http://laptopmag.com/Features/Tech-Support-Showdown.htm
Note some of the info may be "dated"...

Resaleable

Regarding YouareNOTalone-
"If you USE something for 5 months and 29 days (179 days) and return it before the return window expires and NOTHING is wrong with it and it is "resaleable" that's not cool. It's not cool for them to lose $600 -$700 on a $1,000 sale when they only made a 10% if that markup. (about $100)"

The Costco(s) I have been to puts "Open Box" items back on the self.
I myself brought 2 items that are "Open Box"

Princeton 22inch CRT monitor and 27 inch $900 LCD TV.

I saved a few bucks but not that much. To this day..they work fine.

Costco don't just throw those notebooks away. Wish I had chances to buy
those $1000 "resaleable" notebooks for $300. Never see them ever.
Costco no doubt knows how to not lose money on returned notebooks.

Costco is no doubt happy as clam..and there is no end in their expansion.
They pay big bucks to their employees too. ... just like IN-N-Out burgers do for their employees. The magic is in the IN-N-OUT customers. Both IN-N-Out Burgers and Costco have tons of IN-N-Out customers.
Customer Policies is what makes them rich.

Let me know if you run into those $300 resaleable notebooks. Especially if they are Core 2 DUO.

In my area they used to sell to a local vendor, him buying all the returns. Currently they sell to a national salvage company and NO "returned" items are sold in store.

Sams Club currently sells their returns ("resaleable"" condition item in the "code two" section (markdown section).... Items that are NOT "resaleable", being returned to the vendor / them getting a credit on it . and then it being put in the code two section sometimes.

Several years ago ALL the returns went to a company called "Buds" (I think that was the name) Buds getting all Wally Mart and Sam's returns.


On Costco and the $300 "resaleable" notebooks you missed the point, they (Costco) sells them off to a Salvage company, the Salvage company agreeing to take EVERYTHING, taking the GOOD and the BAD of everything that is maked "resaleable" and non-"resaleable". Some items Costco being credited back, and the vendor doesn't want the item back.

Salvage company agreeing to take everything @ like 30 cents on the dollar, then they sell the item so I doubt you'll ever sell,/be able to buy at the same price point.


Regardless to the above, it's not right to USE something for 5 months, 29 days and then return it as someone is going to take a loss if there is nothing wrong with it.

That loss being passed on to the consumer at some point in the form of increased prices.

If something's not working and you're having "real" problems, fine return it.... If the mfg is jerking you around on an issue, and you feel they are not going to address the issue in a timely manner, fine return it. (Keyboard problems on the dv8000 come to mind)...

Just don't buy something with the "intent" like some people do here of buying something, never having the intention of keeping the item using it for 6-months and then returning it.

There are some people here that will buy with the express purpose of being able to "use" it until the next model comes out, timming their "return" with the release of a new model or feature they have been waiting for and then when the "next" great thing or feature is released returning it again and again and again, Getting ALL their money back each time.

That kind of abuse drives up prices...