I just went through my first Toshiba RMA ever after owning many different Toshiba laptops over 6 years.
Just last Wednesday I began noticing dead pixels on my M105's LCD... Counted them all up and it totalled only about 5. Annoying since I couldn't help but to always notice them on my screen.
I've heard and read the articles which state that Toshiba is the absolute worst in support... So I began freaking out a bit.
Called up Toshiba Support and had someone on the line within 2 minutes. Expecting the worst, I told the Rep about my pixel problem and I really thought that it was going to turn out pointless since it wasn't very many to be considered defected.
To my surprise, he instructed me to bring my laptop to my nearest UPS Store (since there wasn't a service center close enough to me nearby) and they would handle it for me. They paid for 2 Day Air shipping, replaced my LCD screen, and shipped it back to me via 2 Day all within a week.
But the kicker is this, while tracking the status of my laptop online, the Tech had wrote that there was also dirt behind my LCD that looked like dead pixels, so that would have brought my actual dead pixel count to less than 4... maybe even 2-3.
Shockingly enough they just went ahead and replaced the entire LCD anyway.
Moral of the story? Not sure there is one, perhaps my point is that I'm greatful that Toshiba stepped up when they technicly didn't have to in my case. Also because the majority of posts you read on the internet are from people bashing companies when they have unfavorable experiences with them... Hardly anyone posts about the positive experiences.
I wouldn't be surprised if Toshiba is now actually starting to make customer satisfaction a priority.
Just last Wednesday I began noticing dead pixels on my M105's LCD... Counted them all up and it totalled only about 5. Annoying since I couldn't help but to always notice them on my screen.
I've heard and read the articles which state that Toshiba is the absolute worst in support... So I began freaking out a bit.
Called up Toshiba Support and had someone on the line within 2 minutes. Expecting the worst, I told the Rep about my pixel problem and I really thought that it was going to turn out pointless since it wasn't very many to be considered defected.
To my surprise, he instructed me to bring my laptop to my nearest UPS Store (since there wasn't a service center close enough to me nearby) and they would handle it for me. They paid for 2 Day Air shipping, replaced my LCD screen, and shipped it back to me via 2 Day all within a week.
But the kicker is this, while tracking the status of my laptop online, the Tech had wrote that there was also dirt behind my LCD that looked like dead pixels, so that would have brought my actual dead pixel count to less than 4... maybe even 2-3.
Shockingly enough they just went ahead and replaced the entire LCD anyway.
Moral of the story? Not sure there is one, perhaps my point is that I'm greatful that Toshiba stepped up when they technicly didn't have to in my case. Also because the majority of posts you read on the internet are from people bashing companies when they have unfavorable experiences with them... Hardly anyone posts about the positive experiences.
I wouldn't be surprised if Toshiba is now actually starting to make customer satisfaction a priority.
