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Please help me to convince Dell!!!!

post #1 of 29
10/6/06 at 8:30pm
Thread Starter 
Hey guys, My M170 is being replaced per complete care. It has the 7800 GTX, but the new system is coming with a 7900 go.

I've been on the phone with Dell for almost an hour trying to convince them that this card is not as good but they keep saying that it is.

What can I say to convince them that this is a downgraded card? Has anyone esle gone through this? Any help would be greatly appreciated!
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post #2 of 29
10/6/06 at 8:39pm
Which GO 7900 is it?

http://www.extremetech.com/article2/...1950390,00.asp
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post #3 of 29
10/6/06 at 8:41pm
Thread Starter 
Thank you for the quick reply! This is the specs:


1 XPS M1710, Intel Core 2 Duo Processor T7200 (2GHz/667MHz/ 4MB) $1,981.00
1 Airborne Documentation, System Exchanges,Factory Install $0.00
1 Intel Centrino Core Duo Processor $0.00
1 1GB Shared Dual Channel DDR2 SDRAM 677MHZ,2 DIMM, for XPS M1710 $0.00
1 80 WHr 9-cell Lithium Ion Primary Battery, for XPS M1710 $0.00
1 8X DVD+/-RW Drive, for XPS M1710 $30.00
1 Dell Resource CD with Application Backup,w/Tools for XPS M1710 $0.00
1 17 inch UltraSharp TrueLife Wide-screen WUXGA with Black LCD Cover, for XPS M1710 $0.00
1 256MB NVIDIA GeForce Go 7900, for XPS M1710 $0.00
1 120GB 5400RPM SATA Hard Drive for XPS M1710 $45.00
1 Soft Contracts - Qualxserve $0.00
1 NETZERO ISP $0.00
1 Image Restore $0.00
1 AOL for Broadband $0.00
1 Paint Shop Pro Premium $59.00
1 Dell Support $0.00
1 Microsoft Works 8.5 Plus Office Trial, for Inspiron $0.00
1 Adobe Acrobat Reader 7.0, for Inspiron $0.00
1 Broadband Icon for Inspiron $0.00
1 Windows Media Player 10 $0.00
1 Complimentary courses: Look for EU icon $0.00
1 Dell Direct Download $0.00
1 Microsoft Windows XP Media Center Edition 2005,English for Inspiron XPS $0.00
1 Trend Micro PC-cillin InternetSecurity, English, 15-Month Subscription $79.00
1 Internet Search and Portal $0.00
1 Sonic Cineplayer $0.00
1 Roxio Creator Basic/MyDVD Basic $0.00
1 Icon Consolidation Application $0.00
1 Integrated 10/100/1000 NetworkCard and Modem for Inspiron $0.00
1 Intel PRO/Wireless 3945 802.11a/g Mini Card (54Mbps) for XPS M1710 $0.00
1 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
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post #4 of 29
10/6/06 at 8:46pm
I wouldnt complain. Look at the processor you are getting.
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post #5 of 29
10/6/06 at 8:46pm
So they are giving you the 7900 GS. I'd tell them if you had the 7800 GTX in the original factory configuration, they should replace it with the 7900 GTX.
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post #6 of 29
10/6/06 at 8:49pm
Thread Starter 
I tried to tell them that, I also tried explaining that the Go isn't as good as my GTX, but they insist that it is. I can appriciate the upgrade with the procceso, but this laptop was bought strictly for gaming. I don't know what else to tell them....
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post #7 of 29
10/6/06 at 9:02pm
give them strait out info to info like, clock speeds of mem and core 7800GTX-7900GS and also pixel pipelines and shaders and etc just push all the specs on them
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post #8 of 29
10/6/06 at 9:08pm
Just FYI...
* GO are the Nvidia mobile chips.
* Both the 7900 GS (what you're getting) and the 7900 GTX are GO chips.
* Telling them you don't want a GO chip is telling them you don't want either one.
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post #9 of 29
10/6/06 at 9:11pm
Thread Starter 
Quote:
Originally Posted by pdonket
give them strait out info to info like, clock speeds of mem and core 7800GTX-7900GS and also pixel pipelines and shaders and etc just push all the specs on them

I've been looking all over for the specs, would you be able to tell me where to find them?

Quote:
Originally Posted by WackyT
Just FYI...
* GO are the Nvidia mobile chips.
* Both the 7900 GS (what you're getting) and the 7900 GTX are GO chips.
* Telling them you don't want a GO chip is telling them you don't want either one.

Thanks WackyT, this is the terminology that I have been using with Dell.
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post #10 of 29
10/6/06 at 9:23pm
Thread Starter 
Okay, I've found some specs, and the 7800gtx is definatlry better that the 7900gs. I'll try calling them once again to try to convince them.

If anyone esle know's of any other angles I can work, please let me know! Thanks!
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post #11 of 29
10/6/06 at 9:29pm
Just to be clear, the 7800 GTX was a part of your original build from Dell, and not an upgrade you installed, right?
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post #12 of 29
10/6/06 at 9:55pm
Thread Starter 
Yes, the 7800GTX came original on my M170. Thanks!
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post #13 of 29
10/6/06 at 9:58pm
OK. With all the people upgrading their laptop's video cards on here themselves, it's hard to tell.
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post #14 of 29
10/6/06 at 10:07pm
7900GS is pretty comparable in graphics performance to a 7800GTX, and one of the other posters is right - look at the CPU you are getting. Your overall system performance is far superior in the replacement system than it is in your original system.

Only thing I would try for is 2gigs of RAM considering the prices lately. And a 5400rpm is blah.
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post #15 of 29
10/6/06 at 10:52pm
Thread Starter 
Well I taalked to Dell, and after having me on hold for about 25 mins. I was told that the department that needed to deal with this issue was closed.

On a side note. I just noticed that they are building me a NEW laptop. Should I waite untill I get this, then try and have them send me a 7900GTX? I don't want them to cancel the order and I get something worse.

Thank you for all of your help guys!
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post #16 of 29
10/6/06 at 11:04pm
Do like I did, wait till you get the replacement, then complain. They offered me 450$ to keep the system. With the $$ you can buy a new 7900 GTX (after you sell the 7900 GS).
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post #17 of 29
10/6/06 at 11:05pm
If YOU feel that the system is not as good don't let them off the hook. I would look at it from both sides and see if I was getting the better deal. They should make sure of that as well, you are the customer after all. However I think we sometimes expect the OEM's to just bend over and take one for the team a little to often. In this case it looks like a pretty good deal for you (IMHO) with the exception of the 7900gs; most likely a dual pipe card cause it's in the 1710. Just my 2 cents worth and good luck to you.
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post #18 of 29
10/7/06 at 11:08am
I would push for the gtx only because that is what you have in your M170, that being said, if they didn't give me one I wouldn't kill myself. Just overclock the piss outta that GS like everyone else is.
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post #19 of 29
10/7/06 at 3:06pm
Yeah the 7900GS is still a better card than the 7800GTX in every way. They easily clock to high performance cards while still performing better heat/battery wise. I wouldnt go nuts over it because overall the system is better and with gaming that Core Duo CPU is going ot make a huge difference. Im gonna put up a Direct Review of a system that has a Core Duo 1.83Ghz and compare it to a Core 2 Duo 2.00 to show how monster of a CPU this really is.
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post #20 of 29
10/7/06 at 4:45pm
Thread Starter 
Thanks for all of your replys everyone! Yea I know I am getting a better prossesor, so i shouldn't take that for granted.

If you guys can honestly tell me that the 7900GS is as good as the 7800GTX then I guess I'll let this die, but I was thinking that I should have gotten the 7900GTX, and that card is waaaaay better than both of those.

Thanks again for your replys!
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