Uh..hah..sorry...i shouldnt be thinking this early.
post #21 of 30
10/18/06 at 11:46am
Originally Posted by Fgo
The damage is worse then that...have you carried your laptop up a set of stairs and u fall..then it falls...nails the stairs and tumbles down the middle of the stair well unto its unspecting doom that is the ground? Why do they even make stairwells with an open center?! I know..i know...but im just saying..
I love complete care..
Originally Posted by equinox654
Ok I just contacted dell chat to check the status of the machine.. You guys might get some laughs off it. Watch the time stamps... I cant believe it took that long to get the information I was looking for.
10/13/2006 06:08:29PM Session Started with Agent (Jamuna_G)
10/13/2006 06:08:35PM Agent (Jamuna_G): "Thank you for contacting Dell XPS Premium Warranty Support. My Name is Jamuna . My rep ID is 70595. May I have your telephone number along with the area code?"
10/13/2006 06:08:54PM Brandon Bourne: "********"
10/13/2006 06:09:25PM Agent (Jamuna_G): "Thanks for the information."
10/13/2006 06:09:34PM Agent (Jamuna_G): "[ In the meanwhile, let me inform you that you might get an invitation to participate in a survey at the end of this session. You would be asked to rate our interaction on a scale of 1 to 9 with 9 being the best. Your feedback would be greatly appreciated"
10/13/2006 06:12:03PM Agent (Jamuna_G): "Thank you for being online I see in the information that that you have IXPS M140 installed with WINXP HOME"
10/13/2006 06:12:09PM Agent (Jamuna_G): "How may I help you today?"
10/13/2006 06:12:23PM Brandon Bourne: "actually xps gen 2"
10/13/2006 06:12:29PM Brandon Bourne: "doesnt matter though"
10/13/2006 06:12:43PM Brandon Bourne: "i am receiving a replacement machine"
10/13/2006 06:12:55PM Brandon Bourne: "I was wondering if you had any infomation in your system about it yet"
10/13/2006 06:13:02PM Brandon Bourne: "079063*** is the dispatch number"
10/13/2006 06:13:56PM Agent (Jamuna_G): "Sure, let me check the dispatch status real quick."
10/13/2006 06:18:11PM Agent (Jamuna_G): "Thank you for being online"
10/13/2006 06:18:36PM Agent (Jamuna_G): "Brandon, I see in the information that system exchange was created on 10-10-06 ."
10/13/2006 06:18:37PM Brandon Bourne: "your welcome"
10/13/2006 06:19:09PM Agent (Jamuna_G): "All system exchange process will take about 7-10 business days."
10/13/2006 06:19:43PM Brandon Bourne: "I was just wondering the system specs"
10/13/2006 06:20:03PM Brandon Bourne: "like cpu, hard drive, video card etc"
10/13/2006 06:22:41PM Agent (Jamuna_G): "Brandon, the system specifications would be the same as present in original order"
10/13/2006 06:22:54PM Agent (Jamuna_G): "We cannot ship anything different than original order list"
10/13/2006 06:23:14PM Brandon Bourne: "well they dont make my machine anymore"
10/13/2006 06:23:21PM Brandon Bourne: "I was told I would be getting a newer one"
10/13/2006 06:24:54PM Brandon Bourne: "I was just wondering if it was an xps m170 or xps m1710"
10/13/2006 06:25:01PM Agent (Jamuna_G): "This happens in rare scenarios."
10/13/2006 06:25:39PM Agent (Jamuna_G): "Upgraded model will be shipped only with the original system model is not in stock for shipment"
10/13/2006 06:26:12PM Brandon Bourne: "well i was told that dell no longer had any gen 2 xps notebooks for replacement"
10/13/2006 06:28:41PM Agent (Jamuna_G): "But if we have any Gen2 systems in stock you will be shipped the same model."
10/13/2006 06:28:52PM Brandon Bourne: "yeah"
10/13/2006 06:29:15PM Brandon Bourne: "thats why I contacted you"
10/13/2006 06:29:34PM Brandon Bourne: "I just wanted to see if it showed in your system, what I was getting"
10/13/2006 06:29:46PM Agent (Jamuna_G): "Only if that particular model is not in stock, an upgraded model with same specification will be shipped to you."
10/13/2006 06:30:05PM Agent (Jamuna_G): "I am sorry, I cannot assure you about the exact model as its not mentioned in the dispatch details"
10/13/2006 06:30:27PM Brandon Bourne: "thats what i needed thanks"
10/13/2006 06:30:48PM Agent (Jamuna_G): "But don't worry about the specifications."
10/13/2006 06:30:59PM Agent (Jamuna_G): "Is there any other DELL hardware related issue that I may assist you with?"