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Pissed, should I be? Am I out of line? - Page 4

post #61 of 91
12/7/06 at 3:39am
Soundz like you are screwed tridge...literally...

At first I thought you were being funny or sarcastic on a coupla of your posts, but now I see finally that you are serious and apparently trying to make a point.

You gotta pick your battles...Leroy said that first...



Zoid
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post #62 of 91
12/7/06 at 6:00pm
Thread Starter 
I'm sick of alienware....I will never buy from them again. I love my computer, it is a powerhouse and I love showing it off and I will defend it to the end. The catch is that AW Support SuCKS!
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post #63 of 91
12/8/06 at 7:24pm
Thread Starter 
Bump

Reason: Awareness.
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post #64 of 91
12/15/06 at 7:00pm
Thread Starter 
UPDATE:

ALIENWARE STILL SUCKS AT SERVICE




I recieved a phone call from mark at alienware whatever and he wanted to know if i had gotten any of my parts yet...

HELL NO I HAVE NOT YOU SONS A BITCHES

I tell you what, sorry Mark that you had to hear me bitch my head off, but goddamnit... SEND ME MY F*CKING PARTS ALREADY!!!!


4X THERMAL PADS
1X THERMAL PASTE
4X SCREWS FOR THE BOTTOM OF A DT900CELVO NOTEBOOK
(GPU COVER, CPU COVER, MEMORY COVER, AND HARDDRIVE COVER)


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post #65 of 91
12/15/06 at 7:30pm
wow tridge, this has been such a pro-longed ordeal...sorry to hear =(
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post #66 of 91
12/15/06 at 7:34pm
Thread Starter 
phhhh...

I can't even sum these issues up in one post... I cannot remeber all the lies they told me.
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post #67 of 91
12/15/06 at 10:25pm
Alright, cool man we hear you...Alienware sux and you ain't got your screws yet.

Killin' Me.

Zoid
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post #68 of 91
12/16/06 at 5:21am
killin space with your infamous 2 words.

Sorry E... I've just cast some extra chi towards miami with the ambivalent intention for AW to send all stuff out on Monday.
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post #69 of 91
12/22/06 at 9:39pm
Can you buy all that stuff somewhere?
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post #70 of 91
12/28/06 at 5:28pm
Thread Starter 
Why would I want to buy the parts if they are covered under warranty?

My motherboard died and I had to send my machine in, they should be putting in the screws when they fix the mobo. Also, alienware does not have spare thermal pads, they only come on new cards... I was sent a refurbished card with no thermal pads so I will be RMA'ing the GPU when I get my machine back to get the new card and thermal pads.
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post #71 of 91
12/28/06 at 5:29pm
Thread Starter 
Quote:
Originally Posted by Boyd
Alright, cool man we hear you...Alienware sux and you ain't got your screws yet.

Killin' Me.

Zoid

I'm not asking for sympathy zoid.
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post #72 of 91
12/28/06 at 6:42pm
Quote:
Originally Posted by E-dirt
Why would I want to buy the parts if they are covered under warranty?

My motherboard died and I had to send my machine in, they should be putting in the screws when they fix the mobo. Also, alienware does not have spare thermal pads, they only come on new cards... I was sent a refurbished card with no thermal pads so I will be RMA'ing the GPU when I get my machine back to get the new card and thermal pads.

You are right, they should be sending you the stuff and for free....but if I had that much trouble getting it and it was upsetting me that bad, I'd just tighten up my budget and plunk down the 10$ to get the stuff and fix it myself. If you want to wait for AW to send you the stuff go ahead, I'm not that patient though.
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post #73 of 91
12/29/06 at 7:11pm
Thread Starter 
I paid for a warranty, I dont mind waiting as you can tell I have for a long time now. I am posting here on the forum because, as you can tell... I get responces from internet posts.

I have been contacted personally by Alex COO of Alienware on my phone. He adressed the situation himself and is getting it taken care of as we speak.

I honestly dont think I would have gotten the responce I did without posting my situation on alienwares main form of advertisment, the web.

Agree or disagree, it doesnt matter. I paid for a three year warranty, I am going to take advantage of it.
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post #74 of 91
12/29/06 at 7:36pm
Quote:
Originally Posted by E-dirt
I paid for a warranty, I dont mind waiting as you can tell I have for a long time now. I am posting here on the forum because, as you can tell... I get responces from internet posts.

I have been contacted personally by Alex COO of Alienware on my phone. He adressed the situation himself and is getting it taken care of as we speak.

I honestly dont think I would have gotten the responce I did without posting my situation on alienwares main form of advertisment, the web.

Agree or disagree, it doesnt matter. I paid for a three year warranty, I am going to take advantage of it.

take my word for it, your system is being taken #1
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post #75 of 91
12/29/06 at 7:39pm
I don't agree or disagree with your stance tridge...I just remember you stating more than once on NbFs threads that you got the grease and pads elsewhere, soo that would leave you waiting on the four screws...ever heard of a corner hardware store or in case the screws are not the 'normal' type that Loews carry, ever heard of a fastener distributer? Maybe 50 cents?

Now the machine is in for repairs...

I'm thru with ya' man, ass shown!

Zoid
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post #76 of 91
1/1/07 at 7:02pm
Thread Starter 
Heres some POSITIVE updates guys...

Mobo fried and took the CPU with it. While installing windows the techs reported clicking noises from cd rom, they replaced it. while running 3d mark the GPU shutdown and overheated, so they replaced that. They also replaced panels A, B, and C leaving only D unreplaced. Marco said that they replaced all my panels for "Customer Satisfaction". After installing windows and running tests the hard drives were clicking so they also replaced those.

So all in all, I got the new revision of mobo 6.1, new cpu, new cpu heatsink, new gpu, new panels, new hard drives. (sounds like the only thing left from my old machine is the wifi card, memory, keyboard, and lcd.)
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post #77 of 91
1/1/07 at 9:38pm
would that mean that your a happy customer onces more?
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post #78 of 91
1/2/07 at 12:55pm
Thread Starter 
If it was not for Marco in Critical Issues I would not be turning as much as I am.
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post #79 of 91
1/5/07 at 6:56am
Thread Starter 
Okay, quick update...

My machine had another hardware failure while idle on the desktop not but five hours after I turned it on for the first time back form the depot. I called Marco and he imidiatly made a return customer out of me. I'm taking it as a Birthday gift. (So many problems with my machine this was my only other option - full refund towards store credit)

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post #80 of 91
1/5/07 at 9:36am
Good Deal, Tridge.

I dunno...I thought your initial posts were a bit over the top, but maybe that is what it takes to get a company's attention. At least you finally got some action, and now you'll have a brand new computer ( and a darn nice one at that ).
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