ok so kmy laptop, 7660, had issues with random bsods. i call tech support over the summer and they say its the harddrive. they send me a new hdd and out of the box that one is bad too. they send me a new one, i install it and put windows on it all while on the phone with tech support and had no issues.
my bsods have come back. i also encountera problem on startup where my cpu will go to 100% due to shstat.exe and sometimes shstate.exe and svchost.exe going up to 50% cpu usage each. if i dont immediately bring up the task manager and end both processes the computer restarts. it will often restart with a bsod and continue to do so up to 25-30 times if i let it. over the summer tech support told me shstat.exe is a virus. this i know to be bullshit.
with my bsods there are many different errors. i will sometimes get a 0000007F. mostly the two bsods i get are 00000008E with ntfs.sys error and the other is 000000008E win32k.sys.
i also have encountered the problem in the last few days of not being able to get sound on my laptop.
idk whats going on. originally over the summer when presented with the bsod errors i assumed it was a memory issue. i tested both sticks and came up with nothing. the hdd is new, unless it went bad again idk what else could be causing it. is it possible that the copy of windows that was initally put on my laptop since the first day i got it was bad?
any suggestions or comments would be helpful.
btw, im a college student and have very little free time which is why im not on the phone with tech support bitching them out. im hoping that over winter break i can just send the damn thing in to depot.
my bsods have come back. i also encountera problem on startup where my cpu will go to 100% due to shstat.exe and sometimes shstate.exe and svchost.exe going up to 50% cpu usage each. if i dont immediately bring up the task manager and end both processes the computer restarts. it will often restart with a bsod and continue to do so up to 25-30 times if i let it. over the summer tech support told me shstat.exe is a virus. this i know to be bullshit.
with my bsods there are many different errors. i will sometimes get a 0000007F. mostly the two bsods i get are 00000008E with ntfs.sys error and the other is 000000008E win32k.sys.
i also have encountered the problem in the last few days of not being able to get sound on my laptop.
idk whats going on. originally over the summer when presented with the bsod errors i assumed it was a memory issue. i tested both sticks and came up with nothing. the hdd is new, unless it went bad again idk what else could be causing it. is it possible that the copy of windows that was initally put on my laptop since the first day i got it was bad?
any suggestions or comments would be helpful.
btw, im a college student and have very little free time which is why im not on the phone with tech support bitching them out. im hoping that over winter break i can just send the damn thing in to depot.
