Originally Posted by Atomicfog
It is reasonable. That is why I am so disgusted at Alienware's service. They just took my money and left me with a broken laptop. I ordered it way back in August for school, and I still haven't received a working product for my $2200, and I have spent at least 30 hours of my life on the phone with the extremely aggravating customer service, and have gotten nothing but anger and stress from it. Why does this have to happen!?!? I just wanted a working laptop from a good company that would last me through college, but I got the exact opposite.
Again, was there any other damage to the machine or to the packaging materials?
You say AW was approving your claim, but once they received the machine they determined it was misuse so I'm curious if there was any other damage like a broken hinge, or scuff marks, cracks or broken keyboard.
This reminds me of a guy from another forum that said one day he picked up his Alienware laptop, and it simply split in two. He was pissed at AW for not replacing his system with a new replacement, but it was obvious he'd dropped the system and it broke in half.
You can complain all you want that AW is ripping you off, but we don't know anything about you other than what you've said, and frankly to see the damage you showed in the pic without there being other damage on the machine doesn't make any sense.
I've seen several people trying to put one over on support to get systems they destroyed or dropped repaired for free. Alienware doesn't respond to this kind of stuff publicly, so you've got an open forum here to complain, but the story you're telling doesn't make sense.
If in fact you're telling the truth, it's very unusual for AW to refuse the claim. They must have evidence you're not telling the truth or they wouldn't take the stand they are.
Maybe you should get a Dell, they replace systems even if the customer is the cause of the damage if you buy the right coverage.