I have never been more frustrated with any other company in my life. I used to have so much respect for Alienware.. now i've decided I will never do business with them again.
I purchased a new sentia and after a few months, the screen began to flicker and it was randomly crashing, freezing, and rebooting itself. Even browsing became unbearable because i could barely scroll without the screen getting all choppy. No matter what i tried, (formatting, swapping the ram sticks, etc..) nothing helped. About a month later, the hard drive started crunching as if it was going to die as well. I called tech support and basically let them know my system was a total mess and let them know exactly what was happening. After they made me spend hours doing their silly tests, they told me i should send it back to be repaired which i did.
Now at this point I should expect my laptop to be returned with no problems right?? WRONG!
I got the laptop back (after a very long time) and all they did was replace the hard drive according to the sheet of paper they sent back with my laptop. The screen was still flickering, browsing was almost impossible, and it was still crashing and rebooting. In addition to all these problems, my laptop now had a CRACK in the right front corner and was covered in black fingerprints. I called back furious and told them that their lousy tech didn't fix a damn thing and not only did they physically damage my laptop, but the problems still remained. Once again i was asked to perform all their silly tests before i could send the laptop back at my expense. I reluctantly sent it back after placing a note under the laptop lid that said "do not just replace the hard drive this time.. laptop has many other problems including screen flickering and crashing"
About a month later i got my sentia back and to my disbelief, i saw that all the did was replace the hard drive once again even after i put a note under the lid before i shut it that told them not to do that!
Alienware's customer service is absolutely terrible and I would never recommend that anyone do business with alienware again. They have wasted months of my time and my laptop is now a $3000 brick. Im not even going to bother sending it back a 3rd time just so they can replace the hard drive again even though that has nothing to do with the problem. Now all i want to do is take it upstairs and throw it off my balcony. Now instead of being impressed whenever alienware releases a new ALX or sentia, etc.. i only feel sick because i know people are still doing business with alienware and will one day have to experience their tech support from hell.
I purchased a new sentia and after a few months, the screen began to flicker and it was randomly crashing, freezing, and rebooting itself. Even browsing became unbearable because i could barely scroll without the screen getting all choppy. No matter what i tried, (formatting, swapping the ram sticks, etc..) nothing helped. About a month later, the hard drive started crunching as if it was going to die as well. I called tech support and basically let them know my system was a total mess and let them know exactly what was happening. After they made me spend hours doing their silly tests, they told me i should send it back to be repaired which i did.
Now at this point I should expect my laptop to be returned with no problems right?? WRONG!
I got the laptop back (after a very long time) and all they did was replace the hard drive according to the sheet of paper they sent back with my laptop. The screen was still flickering, browsing was almost impossible, and it was still crashing and rebooting. In addition to all these problems, my laptop now had a CRACK in the right front corner and was covered in black fingerprints. I called back furious and told them that their lousy tech didn't fix a damn thing and not only did they physically damage my laptop, but the problems still remained. Once again i was asked to perform all their silly tests before i could send the laptop back at my expense. I reluctantly sent it back after placing a note under the laptop lid that said "do not just replace the hard drive this time.. laptop has many other problems including screen flickering and crashing"
About a month later i got my sentia back and to my disbelief, i saw that all the did was replace the hard drive once again even after i put a note under the lid before i shut it that told them not to do that!
Alienware's customer service is absolutely terrible and I would never recommend that anyone do business with alienware again. They have wasted months of my time and my laptop is now a $3000 brick. Im not even going to bother sending it back a 3rd time just so they can replace the hard drive again even though that has nothing to do with the problem. Now all i want to do is take it upstairs and throw it off my balcony. Now instead of being impressed whenever alienware releases a new ALX or sentia, etc.. i only feel sick because i know people are still doing business with alienware and will one day have to experience their tech support from hell.
As for the two other issues I am still in touch to my dedicated person in CIT (critical issues team) and waiting for what he suggests to do with them...
