Otay. Thanx for the update.
Originally Posted by ASFx
I thought I should update this topic again to let everyone know what happened. After a couple years of struggling with alienware and returning my laptop many times, they have finally decided to have me send back the refurbished laptop they sent me a while ago (which was also defective) and they gave me a full $3100 in credit to use towards another system. I have configured a new aurora m9700 with dual geforce 7900s in sli mode, etc. and ended up spending more than my $3100 credit, but I wanted to make sure it fully loaded I have just received it today. Everything is brand new. I am glad all this is finally over.
Since I am still standing by my decision to never use another alienware computer again, however, the laptop is now listed on ebay and I am letting Mrs. ASFx use my dell xps gen 2 which is rock solid
Originally Posted by ArmadonRK
Since the LCD screen was accidentally broken it's not covered under warranty. There are some companies that offer Accidental Damage coverage, but that's more money to pay on top of the standard warranty. Companies do not typically cover accidental damage under warranty, so just be aware you won't have this problem with just Alienware, but practically every computer company out there. The LCD you will have to pay for a replacement if you want. As for the port, it looks like you can get that fixed under warranty. As for your Alt-Tab problem, that sounds like a software issue, not necessarily driver related. Games sometimes have issues involving crashing especially when Alt-Tabbing in and out of full-screen. This is pretty much unavoidable, especially with more programs and processes running in the background on a single-core processor.
Originally Posted by ObsidianPhoenix
How would I get in contact with AW Steve?
Out of 10 calls to AW support, I have had 1 that was successful.
Started as my NW port broke so a cable does not click in like it should. First I called them and they said it would be replaced under warranty. Told them I could not send it in right away. Called back and said I was ready, then they tell me that it will not be covered under warranty, due to misuse. I wrote back and vented saying it had been like that from practicall day one. Then they say ok we will cover it under warranty. That is a good response.
Now comes new years weekend and I have a bit of an accident. My DSL modem falls from my desk and cracked the LCD. Ok I think, I paid for the max warranty. I call them straight away and explain what happened. Not covered they said. I told them that for the warranty I bought it should be, but they said I must have done it on purpose. Now why the heck would I purposely destroy my LCD panel and all that? But still, I have fought with the CS on the phone, to no success.
And from Day one, my video drivers have had sporadic problems to where I cannot alt+tab out of a game back to the desktop without having to restart the game or the graphics are screwy. No updates available for the video drivers yet.
I am never going to buy from them again if this is the way they treat their customers. When I paid for the full warranty for 3 years, and I get shafted at every turn, I do not like that one bit. I know I probably will not get any help, but I am just sick of the runaround I get everytime I call AW support.