NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › XPS: Trouble in "paradise"....
New Posts  All Forums:Forum Nav:

XPS: Trouble in "paradise".... - Page 8

post #141 of 279
3/10/04 at 8:23pm
Shouldn't there be a different number for xps customers.
Reply
Reply
post #142 of 279
3/10/04 at 8:30pm
Okay, I just got off the phone with Patrick Dubois (think I'm spelling it right)...he is apparently the development engineer in charge of design for the XPS, and he stated that this problem seems to be occurring on about 2% of units...I described my problem, and they are going to try and replicate it in the labs and will get back to me in the next couple of days to suggest a fix or send a replacement. Pretty good service, I must say, despite the fact I'd rather be able to use my laptop!

Anyhow, gotta go make dinner for the wife...how'd you make out, Karl?
Reply
Reply
post #143 of 279
3/10/04 at 8:52pm
Thread Starter 
Quote:
Originally Posted by hammermd
Okay, I just got off the phone with Patrick Dubois (think I'm spelling it right)...he is apparently the development engineer in charge of design for the XPS, and he stated that this problem seems to be occurring on about 2% of units...I described my problem, and they are going to try and replicate it in the labs and will get back to me in the next couple of days to suggest a fix or send a replacement. Pretty good service, I must say, despite the fact I'd rather be able to use my laptop!

Anyhow, gotta go make dinner for the wife...how'd you make out, Karl?
Just got home from work, going to try the fangui app. 5:30PM call was a no-show (Hey Dell, Strike one!)

Someone mentioned the division was in a meeting... Gee... wonder what they're discussing

I'll chuck an email to Marc in Idaho and inform him of the no-show. I know he's off as of 5PM EST, so I probably won't hear anything until tomorrow.
Reply
Reply
post #144 of 279
3/10/04 at 9:00pm
Quote:
Originally Posted by hammermd
...he is apparently the development engineer in charge of design for the XPS, and he stated that this problem seems to be occurring on about 2% of units...
I think if you guys had a strawpoll of who has the lockup issue the 2% figure seems a just a little optimistic. I would say it's more like 60%.

It's not like you guys came here after the problem occurred. You have all been posting since before you even ordered.
Reply
Reply
post #145 of 279
3/10/04 at 9:15pm
Thread Starter 
Tried the I8kFangui, cranked the fans to high (man, they DO get loud)....

Problem still exists.
Reply
Reply
post #146 of 279
3/10/04 at 9:16pm

Wow

I'm on the phone with Dell now, he said that "Gerald" is working on it, and he will get back to us, by posting on this board and emailing us, about this issue either tonight or tomorrow. HOWS THAT FOR CUSTOMER SERVICE
Reply
Reply
post #147 of 279
3/10/04 at 9:24pm
Thread Starter 
Gerald tried calling me at my office, I obviously wasn't there. I took a guess at his email address and sent him my additional contact information.

And yeah, it seems like whenever there's a MASS failure in a new product out there, the statistic is ALWAYS a "2%" failure rate

Not this time
Reply
Reply
post #148 of 279
3/10/04 at 9:34pm
I am downloading 3dmark 03 currently and will run some tests on mine. My fingers are crossed, but I bet dell will resolve the issue. New technology is great, but there are often bugs that must be worked out.
Reply
Reply
post #149 of 279
3/10/04 at 9:34pm
Karl,

Quick question - how did the temps on Fangui look when you reproduced the problem? Just curious...

Kevin
Reply
Reply
post #150 of 279
3/10/04 at 9:43pm
Well guys, all afternoon I have been putting my XPS thru the wringer. 3DMark2003 for 5 continuous loops, Aquamark for 5 more, Ran Quake 3 timedemo 5 or 6 times, UT2003 flyby demo a few times, played Medal Of Honor Allied Assault for about 1/2 hour, and now I am running SiSoft Sandra burn-in wizard for 10 loops..... no crashes, lockups, or corruption.

What is killing me though is that it is still locking up when playing Soldier Of Fortune 2. I earlier reported that the lockup was only occuring in multiplayer but I have since discovered that it will also lockup in singleplayer mode too. The game will play fine for 3 or 4 minutes and then the screen just freezes and the laptop is locked up tighter than a super-glued virgin! And would you believe it, SoF2 is currently my favorite multiplayer FPS. I usually play 2 to 3 hours almost every day .

Here's an idea if anyone wants to try.... what if you loaded Powerstrip and tried changing the VPU and memory settings???

I am going to try Call Of Duty and BF1942 tomorrow and see how that goes. I don't think I've run this many benchmarks and tests on a single computer ever!

-Geed
Reply
Reply
post #151 of 279
3/10/04 at 9:43pm
Thread Starter 
Quote:
Karl,

Quick question - how did the temps on Fangui look when you reproduced the problem? Just curious...

Kevin
Like this:
Reply
Reply
post #152 of 279
3/10/04 at 9:48pm
Thanks, Karl,

CPU temp doesn't look that hot to me - what's everyone else think?

Too bad Fangui doesn't recognize the GPU. Oh well, what can ya do...
Reply
Reply
post #153 of 279
3/10/04 at 9:53pm
Thread Starter 
Let's sanity check our core and memory settings with PowerStrip. For those of you with WORKING systems, please post yours if you would!

Here's mine:

Reply
Reply
post #154 of 279
3/10/04 at 9:58pm
In case any is interested, here's what Intel has to say about temperatures:

http://support.intel.com/support/pro.../CS-007999.htm

For a P4 3.4 GHz they give a max of 70 degrees Centigrade. 120 Farenheit is roughly 50 Centigrade, so it's within the maximum at any rate....

Not sure if that means anything, but the info can't hurt.
Reply
Reply
post #155 of 279
3/10/04 at 10:17pm
My core and memory clocks are the same as Karl's...my CPU was around 45C or so when the sh!t hit the fan...
Reply
Reply
post #156 of 279
3/10/04 at 10:23pm
Thread Starter 
I've been running Prime95 for the past hour or so with no problems, so I'm very confident that this isn't a CPU related issue at least. It looks like it's definitely isolated to the video subsystem.

As the past hour has gone by, the fan has been speeding up in little increments while running Prime 95.

I'm really wondering if there's a difference in vcore and memory speeds in the "working" machines.
Reply
Reply
post #157 of 279
3/10/04 at 10:34pm
Quote:
Originally Posted by Karl
...For those of you with WORKING systems, please post yours if you would!
Here's mine (same as yours):



-Geed
Reply
Reply
post #158 of 279
3/10/04 at 10:35pm
Thread Starter 
Quote:
Originally Posted by Geed
Here's mine (same as yours):

-Geed
Well, that rules out a vcore/mem timing difference.
Reply
Reply
post #159 of 279
3/10/04 at 10:45pm
Why is Karl's being identified as a 9600 and Geed's as a 9700?
Reply
Reply
post #160 of 279
3/10/04 at 10:46pm
Blood everywhere. That's the problem with the bleeding edge.
I hope you guys get this sorted out. Nothing worse than having a system you cannot rely on. I feel your pain.

Also good to see Dell's tech's are on the job.
Maybe they can join in our merry band of posters .
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › XPS: Trouble in "paradise"....