Originally Posted by hammermd
Sweet mother of god! That's horrible! I thought yours was 'working'? Did you get tired of the fans running full bore all the time or what? Sorry to hear how things worked out for you...I'll be holding out for a fix for a week or so I guess, before shipping it back...the screen is a thing of beauty, though, and I know it's worthless if you can't play any games on it, but still, it cannot be found (UXGA) w/9700 anywhere else right now...hopefully they'll sort this out soon...the messages are building up on the thread Karl started at the Dell forum, with new folks posting about the same crap all the time...
It still works, I just figured I would try to get a response on the fans. Unfortunately, they expected me to replace them. It wouldn't have been so bad had the had legitimate specs on the machine. I spent 30 minutes trying to explain to him that there were no screws next to the vent on the top. I told him I could see screws under the vent but I didn't want to break the vents if he couldn't tell me how to remove them. He insisted they were there and I just didn't see them. Eventually I just pulled the vents off and said they were underneath. His response was, "well, my sheet doesn't show that"
After getting the keyboard off there were screws holding the Wrist plate to the the chasis with a flimsy piece of aluminum. He kept insisted I could just pull this off. I finally got frustrated and just undid the screws and took it off. The response was "well, I guess they need to update this sheet".
In the end, the deciding factor was I lost one of the miniscule screws and could not find it on the floor. He indicated that I needed to look harder, otherwise I would need to wait 2 weeks to get a new screw before they could fix it. I told him simply to put his supervisor on the phone, since I had 30 days to return this, that would be what I would choose. I then had to explain why I wanted to talk to a supervisor if I was the one to lose the screw. Well, at that point I decided there was a missing screw somewhere and it wasn't in my laptop. Long story short, if they want you to disassemble your laptop, don't do it.
I've backed dell for a long time, and they have a great product. The problem is, I refer people to Dell (family included) because of there customer support. That changed tonight. I will be talking to a customer service person tomorrow to see what they can offer. It will have to be pretty *(&*^ convincing. It PO's me when I put my reputation on the line and then see $#!+ like this. Granted, a tech person is not PR savey, we'll see what happens tomorrow. Rest assured, I will not use this laptop after what it has been through.