Originally Posted by HeLLSpiRE
yea since the video cards are upgradable, maybe dell can just send technicians all over to replace the bad vid cards
That's what i'm hoping for. I basically sent an email to Marc & Gerald at dell stating my intentions.
Before any of you intolerant types post a message questioning my reasoning, I see it quite simply: Get the video card replaced and working 100%, then move on. This is the reason I opted for the at-home service in the first place
For those of you who ordered at-home service, I suggest this as your path to a fix (assuming it's possible on a machine this new). For those of you who DID NOT opt for at-home service, you may be stuck sending your unit back. For those of you still on the fence or haven't received your order yet, cancel it if you haven't opted for the at-home service
If this problem is somewhat widespread, you may be stuck sending your unit back otherwise - and that's extra work you shouldn't have to do.
Here's the email I sent:
I think i'm pretty much done troubleshooting. At this point I'm going to request that Marc either arranges a new unit or has my GPU card replaced via the at-home field service I opted for at purchase. I prefer the latter, as waiting for a new unit will likely take more time.
My findings are as follows:
Evidence suggests that this problem is related to a bad run of 9700 boards. This evidence includes:
-The GPU is designed to run at 446mhz core frequency, and memory clock of 263mhz (x2, DDR) as is apparently mandated by Dell. On a non-rebuilt machine, a quick install of Powerstrip confirms this, and these number correspond to all the "first look" eval units that hit the web some time ago. See below for URLs:http://www.hardocp.com/article.html?art=NTg0http://www.extremetech.com/print_art...=118193,00.asp
-Some people have no problem at the stock frequencies. Others like myself and the people on notebookforums.com have lockup problems unless you downclock your card by 10mhz core/memory (some have downclocked as far as powerstrip will go and STILL experience lockups). While to some this may be "no big deal", I really want 100% of my money since the cost of this notebook is so high.
-Downclocking the GPU is the only way to alleviate this issue for me and many others.
-The fact that you have not been able to reproduce it on your 10 in-house systems tells me that you have 10 working GPU's there
I'm not sure how many calls you have received on this issue, but the fact that you don't have an exorbitant amount of people screaming on your own delltalk forums tells me this is probably a somewhat isolated problem. Time will tell, of course.
I wish you luck on this issue. I think it's as simple as a bad run of cards that's hopefully localized to the first set of notebooks that went out.