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RAID 0 Controller to back up HD's before sending back

post #1 of 7
10/30/06 at 2:41am
Thread Starter 
Ok, my motherboard has gone out on my 9860 and I am trying to get the HD's backed up before sending it off. I took my computer to best buy about a month ago to see if they could back up the hd. I fully explained that the computer was not working and the hd's were of raid 0 setup. They said it would not be a problem. Unfortunately, a month later, I found out that they could not back up the drives b/c they didnt know what raid controller to use. Supposedly, they spent countless hours and ordered a few different controllers for it, at which none of the attempts were successful. However, they did refund me back for the backup minus a $29 fee for their hardwork. I argued with the mgr who could care less that I paid for a service that I didnt receive, yet that is another story at which I do not want to get in to.

So, what controllers does Sager use? So, I can take the laptop to another company like CompUSA and have them back up the hd's.

Is there anything else I can do?

thanks for the input in advance.
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post #2 of 7
10/30/06 at 12:30pm
I think that it is a Promise Controller. You may be real hard pressed to get it backed up - that's the bad thing about RAID-0.
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post #3 of 7
10/30/06 at 5:10pm
Thread Starter 
I was afraid of that. Good to know that the promise controller is the specific controller (excuse my ignorance on the issue). Luckily, majority of the hd is backed up. So, I guess I will just send it off and hope they dont wipe the drive.

Thanks again
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post #4 of 7
10/30/06 at 5:35pm
Place several notes on the machine and the "paperwork" requresting that they take extreme care not to wipe the HDDs. That way they know not to touch it - if at all possible.
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post #5 of 7
10/30/06 at 8:15pm
What a crock! Your laptop uses the Promise SATA378 IDE controller, which is something they could have found out by calling Sager themselves, or by doing a simple google search, or by asking you to look it up in your owners manual, or by... you get the picture. They should have been able to find out within a day or two wether or not they would be able to get the necessary hardware to fix it. It probably stood on thier shelf for a month until you called in asking about it, not that it matters though. If you paid by credit card, call the card company, tell them what happened and ask them to cancel the charge. Credit card companies love to go after fraudulent businesses and there is a good chance they will drop the charge.

When the motherboard on my 9860 broke, I had to send it in to Sager to get it replaced and they didn't touch my HD even though I didn't include any instructions not to. They probably have some kind of external test set that they can run through the standard ports on the 9860 to use for diagnostics and burnin. Nevertheless, I'd do what G-O said if that data is really important to you. In addition, I'd send in your power supply and ask them to check it out as well, just in case.
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post #6 of 7
11/3/06 at 11:03am
Wrong thread, my bad.
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post #7 of 7
11/4/06 at 1:29am
Unless they are replacing the motherboard with one that is almost identical they may have to reinstall Windows... This can be done without wiping the HDD but they most likely going to have to "touch them" in order to get you lappy working properly again...
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