DAY 2: Inspiron XPS Lockup Issue - Page 7

Karl, tonight when I get home I'll install the CoD demo and give it a run. I'll let you know if it locks up for me too.

congrats

Glad to hear the dell has solved the problem, well for most of you at least, that means our systems should be kicking off the production lines in no time. I'm wondering, if we get a bad card and we don't have Onsite warranty thing, will they still send a tech to your house within the first 30 days to install a new vid card ?? Thanks guys.

I'm new here but Ive been following everyone's progress diligently. I ordered an XPS notebook last week. I'm was really hoping Karl's, Statix's and others problems would be resolved with the swap! I hope it continues to work and I hope they are pushing them out without any faults now.

So congratz guys! I believe it's time for the banana to dance!

I just tried the Call of Duty Dawnsville demo, and it locks up for me after 5 minutes or so, consistent with Karl's system. The full game, however, runs just great and I just got done playing on a server for about an hour. I'll keep testing over the next couple of days and update with my results. Thanks again for everyone's help & assistance...it looks like the XPS is going to be a fantastic gaming system after all!

Congrats!

That's cool, Karl...I'm still waiting for Gerald or somebody to call me back with a fix...hopefully, there will be some general announcement made soon, regardless of whether the official solution is indeed a hardware swap...

I disabled HT and retested Midnight Club II - it still froze. It looks like some kind of bug between the game and the Mobility 9700 drivers (much like the Call of Duty demo I'm willing to bet).

I spent most of the night playing Halo and CoD [full game] which were 2 games that locked up on me in the past. So far, smooth as silk.

I have a few questions for you guys if you don't mind.

Is Battlefield working right now as well? Any signs of corruptions in any games?

And lastly, can you play with games at AA or AF without much slowdown?

Thanks!

I have been playing bf42 w/ AA on 2x and AF on 8x w/ any problems.

Dell 9100

Here is the latest on my Dell Inspiron 9100
3.2HT 512DDR 865PE 80GB Radeon 9700 mobility 128MB

Thank you for writing back.

We appreciate this opportunity to assist you.

I have gone through your mail and understand your concern regarding the system.

However much I would like to help you, due to policy constraints I would not be able to replace the video card for the issue that you are not able to play games. You will have to contact the game vendor to know the system requirement to play the game.

I have seen that you have forwarded the complaint to technical support department. I suggest you to contact Customer Care department regarding this issue.

Agreed. It's nice to talk to someone, who seems about my age (30), and who actually lives in the same country as me. However, the only problem seems to be actually reaching the specialized XPS support. However, every time i do reach them, the guy on the other end of the phone is VERY helpful, and he knows exactly what is going on. Trevor, the guy i talked to in the XPS support dept., did not bother me with any bull about restarting the machine, flashing the bios, or any of that jargon, he just ordered me a new system. Hopefully the new sys will be here tomorrow or the next day. However, i did get 1.5 hours of BF1942 in last night before the graphics went on the fritz.

lgriffin - are you getting just a new video card, or a whole new XPS system?

Are they insinuating the 9100 may not match the requirements of the mentioned game, that is how I read it.

I would stick with the XPS technical support as Karl and Igriffin mention. I tend to believe, once someone goes forward to dells customer care, they will no longer want their system. Although my experience with the technical support was bad. He was knowledgable and nice, and my problem could have been avoided by just refusing to take the system apart. Once I spoke with customer care, I lost all previous interest in dell products, I'm afraid anyone who goes the route of customer care, will have no respect for dell when all is said and done.

Just be Evil. Call them on the phone, tell them your display is all fuzzy. you load into XP and after like 5-10 mins the screen goes fuzzy. As they tell you to try to do stuff, pretend you're trying to do what they say, but keep saying the screen is fuzzy the whole time...

Just wondering if anyone's using "Gold Support" i have this here at work with all the systems i buy, and i just go online and chat to a dell guy to set up for replacment parts/problems. They are usally very helpfull and I've set up serivce calls and replacment parts through there, I try NEVER to call them

My Situation: In Defence of Dell

I think my situation might be a bit different. First of all, i've recieved top notch service from Dell. Here goes:

1.)The videocard was bad, yes, but also i had some "smudges" on the LCD, as well as a bit of light coming from the bottom of the LCD. This was my first new Dell, so i expected perfection. For the amount i had spent on this system, i wanted to see another LCD before i determined that mine was a tad flawed.

2.)I called Dell's XPS division (after a few tries through outsourced idiots in third world countries (no offense to you third worlders), i eventually reached an American in the actual XPS support dept. At this point, Trevor in tech support suggested I mail the unit back for replacement parts ( I don't have the at-home support, i opted for mail-in). I told him i didn't want any down-time without a machine, which is what i would have if I mailed it in. Even though i don't have the at-home support though, he still offered to send someone out to the house to replace that stuff. I'm at work all day, and my wife is at home nursing our month old daughter, which is ike a 24 hour job. I really didn't want some stranger coming in the house and tinkering around, so I told Trevor this situation, and asked if he could just replace the whole thing. He said sure, and now, it's in "Production" and should be here this week.

So, that is my defence of Dell. I think they are doing a GREAT job of making this cutomer happy. My name is lgriffin, and i'm a reverse switcher, lol.

Lgriffin - I'm glad to hear you've recieved such great support... but it really SUCKS that XPS tech dept can override all the other orders out there waiting to be fulfilled and tell you that you'll get your new system this week... as I mentioned before, I ordered Feb 14th and have yet to get my system and I'm still being told that I have to wait another "week or so" for the battery problem to be resolved... I hope you do get your system this week... I'm just getting frustrated that this stuff happens....

For me they suggested a video card swap. They said they are trying to collect all the errant cards to figure out what is going on. They are supposed to show up today and replace my card.

What’s the word out there on new cards? Is the problem solved; or is it still there?

I’ll let you know in my case after the swap.