Another day in the lifeJust another day in the life of deal with, "insert you favorite description here"
Well, every time I feel that dell has stooped to the lowest form of customer support, they amaze me once again.
I once again called customer care this morning, since they didn't return my call Friday. I spoke some supervisor. That was a first. He reviewed my information and explained how sorry he was on behalf of dell. I asked if there was still a scheduled pick up for today. The answer to no real surprise was no, that since a manager never made the effort to call me back on Friday, the scheduling of the 1-4 pickup up was never finalized. Surprise, Surprise. I then indicated that at this point could he schedule, a time, any time would do, I just wanted to rid myself of this system and my experience with dell forever. I was told that I could take off between 12-5 tommorrow, just in case they decide to make the effort to come out and pick this garbage up.
I then asked if he could give me the number to someone in their corporate level to file a complaint with, regarding the treatment and competency of the Customer Care department. He indicated, Unfortunately there is no one I could speak with in their corporate office or in administration. The only people who could speak with these people are dell employees and if I called I would only be permitted to speak with receptionist who would have no idea how to route the call. I asked if he could speak with someone from there corporate office and explain the situation, since he is a dell employee, and have them call me. He indicated, No, that he could not do this but I could write to 1 Dell Way, Round Rock, TX 78682. Why do I get the impression there is a trash can at that address, just waiting for my letter. I indicate that I would be putting a "refusal of payment" on my credit card and filing a complaint with the BBB. I indicated I would politely forward that address onto an attorney. I mentioned that I would be happy to update this forum, as well as create a chain letter to everyone in my address book explaining the treatment they can expect if they buy from dell, I would politely ask all the recipients of my e-mail to copy their address books, if they so desire. There are a few fairly large fortune 50 companys that will be copied on this information, and named them. I politely said thank you for nothing and terminated the call.
After thinking for a few minutes. I decided that I would call back and ask if I could drop this garbage off at UPS instead of waiting. I was told, "but of course". I asked if all I need was the return authorization # dell provided. That's it, he repeated the number. I asked if I could go to any UPS or if they needed to call first. Nope, just run it down. Great I did that, end of problems in site. Wrong again, UPS needs an actual sticker from dell that they could have faxed had I requested them to do so. Came back home called dell explained the situation at UPS, he commented that all I need is the # I have. I asked for the manager I spoke with or someone competent enough to handle this situation. On hold 12 minutes. He came back and said, "but you already scheduled a pick up for tomorrow", I asked him if he just wished to ignore what I had just indicated, or did he just not listen too me. Demanded he have a supervisor call me back.
Well, its been an hour and they don't seem interested to talk to a beligerent ex-laptop owner that is stuck with their lousy product and support.