Updating the continue Saga of "dELL in Hell".
Another day and my XPS is still in a box sitting in my living room, they obviously don't want it back under any circumstances.
I set here again between 12-5, no pick up. Surprise, Surprise.
I did watch the Philadelphia ABC news Consumer watch section today. I've got it recorded but really don't have a way to copy it off. They pretty much bashed the living $#!+ out of dell and their customer support. Opening with if you get a computer in the store you can take it back, but the major computer Corporation, Dell, that is not always the case. Mentionable item, DELL INDIA and the communication gap with customers. Their support appears to do more harm than good. Lastly, they indicated the only way to apparently get results is to threaten legal action. Dells response, we'll try to help the customers they mentioned, we're adding resources, blah blah blah.
The link is at the bottom of the page
On the note of my illustrious dell. I waited to see the broadcast before calling. The initial customer care support person to no surprise said "It wasn't our fault". After brow beating her into reading my previous comments, and have her explain why, she came to the conclusion that she didn't know why.
I then spoke to a manager, explained the ongoing saga for the umteenth time. I asked if he could credit my card, not until receipt, what other options? Well we can schedule a time between 12-5. When hell freezes over. I proceeded to tell him his options were as follows. He had until tomorrow to provide an exact time they would be there, e-mail me the information by tomorrow afternoon, and have the "dell in hell" out of my hands by Thursday afternoon, or credit my card by then. The other option was, they would be sued.
Well he indicated they didn't want to be sued. I explained that although they didn't want to be sued, according to the "Philadelphia ABC News Consumer Watch", that I just finished watching on TV, this appeared to be the only way to resolve issues with dell, so they should be used too it by now. He asked if I live in Pennsylvania, I said I do. You would think my address would have given it away. I told him I would recommend he e-mail a resolution by tomorrow afternoon as well as an explainatory phone call, or to expect the worst. I then preceeded to explain that at the very least, they wouldn't piss off their customer quite so much if they had just called the prior three time to find out if they picked the thing up, but since that was above their grasp and integrity, then lawsuits are inevitable.
Simply put, nothing new too report here. That will be the last time I call though, so there is one positive, I will no longer speak with their retched customer care.http://abclocal.go.com/wpvi/features...ort_index.html