just spoken to dell customer supportHello,
I've been affected by the pointstick button problem (takes too much pressure to activate them).
I've called dell customer support explaining the problem and their workaround is to send somebody to replace the whole keyboard/touchpad/buttons at once. Of course they have to open the laptop and they don't assure it will cure the problem....
Also interesting he tried pressing those 2 buttons on his i8600 right there and he said they're very firm, even firmier than the touchpad buttons ( )
also told this guy about adding some king of material under the button to fill the gap (see tutorial on this thread) and he adviced me not to do it as I would void my warranty.
I've put the problem on hold (the engineer is not coming) as I don't really want the whole system opened up for 2 stupid buttons.
Has anybody been luckier with the customer support?