Originally Posted by KevDA
Being lied to, or given excuses, or not told what the real status of your order is, is just bad business, pure and simple. A bad vendor is not worth doing business with no matter what they are selling. Transactions are always about more than just the physical article, they are also about trust. Anyone still feel they can trust Dell to deliver what they contracted for? I'm starting to have my doubts.
Well, I'm not that hardnosed.
The way I see it, when people call customer support, they want answers. The schleps at Level 1 can't possibly know every detail about where any particular system is. I personally just don't expect them to anymore. Call me a dell sympathizer or what not, but after years of dealing with these kinds of companies, I know to keep low expectations from huge companies like Dell when it comes to end-user relations.
It's your money, spend it how you like... but I love this XPS machine - and i'm willing to deal with cruddy end-user relations to have it. In the end, if something goes wrong, I am persistent enough to make sure it gets fixed. That's not worth everyone's time, but it is worth mine.
I personally haven't had the problems you have had regarding order status. But after the sale, I've had no problems with Dell. They were fast to have my defective GPU replaced, and even ponied up a whole replacement notebook so I got that "new" feeling again. They did the latter without me even asking.