Did dell forget to pick up the old computer?  

Hey, don't blow it up. I wouldn't mind a broken laptop :P.

One day they'll do inventory check and if they dont see a notebook in the condition they expect it to then you might get a bill your way for th eprice of your new system. Its your responsibility to call them to let them know they havnt sent you an empty box or sent someone to fetch for it so they cant come back to you later with a bill. Try not to do any extra damage to it as this will also effect your warranty and how you got your current system they can charge you freely for any extra part that you did damamge to but didnt mention during troubleshooting.

Actually NO it is not. It is not the responsibility of the consumer as a consumer cannot reasonably foresee that he or she ought to contact a manufacturer to let them know they need to pick a product. Dell are responsible for deliverying the Laptop and picking it up. The fact that they pay for this service is one reason.

As for Dell sending him a Bill, the laptop is a replacement not a new item. When Dell send a replacement they make you sign a contract that states that the replacement becomes "yours" when the replacement is A - Shipped to you and B - Dell orders for the old item to be sent back and you will comply with Dell's wishes. Dell cannot enforce a contract that is ambigious as it is Dell's responsibility to pick up the Laptop. Furthermore this contract can be interpreted as contra proferentem in this case as well.

Lastly I got a replacement and I believe that someone stole the old Laptop between the Courier and my doorstep. The Laptop just disappeared and neither the Courier nor Dell could locate it. Dell did not charge me as it was their responsibility to ensure there was adequete measures in place to ensure that the Laptop was picked up and sent to Dell. The confusion that I went through was unacceptable and therefore Dell decided apologized and deleted any record of the old Laptop from their records.

What you could do is repair it and sell it as you please. If and when Dell asks where the Laptop is tell them that you gave it to persons who delivered the Laptop and that you thought it would be sent to Dell. Also quote that the gesture of the replacement was "made in the interest of complete customer satisfaction" as per the contract that was signed. Tell them that you have no idea where the Laptop is and that the sufficient information given on the pickup of the Laptop was not clear and you did not know how to proceed. If any other questions are asked just tell them it happend 2 months ago and you really cannot remember the specifics. I guarantee that Dell will just write off the Laptop.

You are also an XPS customer and they will NEVER ask you to pay. I was a regular customer and they told me that I would not have to pay the loss of the Laptop and that in the interest of customer satisfaction Dell would bare the costs.

I do not think getting the service tag off the Laptop will make much of a difference as it is also located in the motherboard BIOS if you have noticed. If you specifically tell the buyer there is no warranty then the buyer will not call Dell. Even if they do and give them the service tag Dell will just tell the person there is no warranty on that Laptop as it gets automatically tansferred to your replacement.

Hate to break it to you mosh, but what you are suggesting to the OP is that he breaks the law. This is illegal, and constitutes fraud. My suggestion to the OP is to do the right thing and contact Dell about this now. I don't care what anyone says, the chances of this coming back and biting you in the ass later far outweigh the likelihood that Dell has 'forgotten' about it... In the end, it's your choice, just know that the choice you make now could burn you later... Good luck

You make a good point that it could be seen as Fraud. But at the end of the day Dell does not care about this replacement system. They did not even call to collect it or ring up the person and organise it to be sent to Dell. So rather than him destroying it as he suggested in his post, I suppose an alternative would be to sell it for a fraction of the price. Dell in fact would have done the same thing via refurbishment.

Well we cant FORCE you to send the machine back however if this did come back to you you can gladly send the bill mosh's way he doesnt seem to be bothered by it . It is more than likely this may not be a problem for you but like I said when they do an inventory check and try to figure out what happen to [Enter your notebook here] they'll go back to the courier who noted that the user did not recieve his replacement notebook at the time and auditers are usually good at tracking down stuff like this. Again if you dont feel bothered by the remote chance that this could come back to haunt you then its fien the worst they can do is send you a bill for your replacement (you can look up what it costs in the support page of your resident dell site) And unlike Mosh who feels its ok to keep something because no one held his hand through the process of exchange this in the long run will effect future exchanges for other users including yourself. Again you dont have to listen to us but you did post wanting to know.

How do you know Dell doesn't care about the replacement? Are you dell? Are you on the board of directors? You're just throwing out assumptions.

Your right, this isn't fraud, it's plain out stealing.

Look, keep the laptop (dont break it cuz thats a waste). Its not up to you to do anything. Ever hear of 'bank error in your favor'? Their mistakes is their loss. They might say 'you have to give it back' but when it comes down to it - no.

Say you sent it back and then you got your new one. You figure they must have recieved your old one since they sent you the new one.

It probably cost them more to ship the damn thing then it does to make it.

Oh, and no, its not stealing. Its not fraud. They willingly gave/sent you both laptops, you didn't run up and take them.

And some people think god wont let them into heaven if they do or think anything is wrong... fact is 1) god doesnt exist and 2) you could be the worst person in the world and ask for forgivness on your death bed and be granted into heaven... religion is stuipd, laptops are cool.

Uh............. I seriously doubt that dell is going to lose sleep on this.

heck if i were in ur shoes I'd keep it

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If it was 1840 and all records were keep on paper, it would be unlikely a mfg would ask for property which is theirs back in such a screw up.

With computers, computerized tracking systems and the fact the serial number /service tag is embedded in the bios of the machine.... You'd be a fool not to send it back.

I sort of hope the OP sends it into a repair shop.... He "pays" for the repair, and then Dell comes back saying they want the unit back.

Unit gets repaired, OP pays for repair @ retail... Dell gets a fully functioning unit back.


To the Op, what happens when you sell the unit, and it needs repair later, and the serial number /service tag has been hot-listed?

Do the right thing, at least call them one more time. Otherwise you may find yourself in legal trouble, and I can tell you they have better lawyers than you. (deep pockets)


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Here's an ideal medium. If you are concerned about them coming back for thelaptop just bung it away somewhere and forget about it. You never know when you may need spare parts. Maybe you could use the ram to pump up your system, use the spare battery or use the hard disk for extra storage.

Whatever you do, don't let them know, its their responsibilty to collect it, not yours to inform them.

1 year/18 months down the line you could sell it if you wish, they will hyave long forgotten about it then

I dont see the point of argument in this thread!

Inventories dont run once in 6 months! they run all the time, in real time. The service tag of the system will get pulled up when someone calls Dell using this service tag. Else it will get hot-listed among the thousands of other tags.

What u could do is spend a couple of hundred bucks, get it working, and keep it, and use it enough for the money's worth that u spent on it. If and when you call Dell for any reason regarding the replacement system's service tag, the technical support/customer support agent can link up the replacement system's service tag to the old service tag and it will pop up on his screen that the old system has not been returned and the warranty on the new system can/will be suspended until the old system is back in Dell. It is upto the descretion of the procurement managers and the tech support agent has no control on that. For all you know, this might already be the case with your replacement system.

So even though u r not obliged to return the system back to Dell, warranty on the new system may be restricted until the old system is returned to Dell. so u see, Dell expects u to just call them and let them know that u still have the old system, and give them a time frame within which the old system HAS to be picked up, else u r not liable on it anymore. Better to retain the warranty on the replacement system rather than retain a non-working system!

Hope this clears the air a lil' bit.

Soul

The agreement was Dell would send you a replacement and you would return the broken computer.

Dell kep their end of the bargin. They sent you a replacement. Through some sort of glitch perhaps, Dell over looked the fact the old system has not yet been returned to them.

So now you see this as an "opportunity" to keep property you know you have no right to keep, and justify this in your mind as it was Dells fault...

OK, justify how ever you want. You know it's wrong and that makes you a thief. And like thieves the world over I'm sure you will sleep well at night.

Geez Mosh....
First you tell this person to keep what they have no right to keep, then you tell them to lie about it? Do you have kids by chance? I pity what you'er doing to them. So you not only recommed they become a thief, but they further erode their moral character by becoming a lying thief.... What a piece of work.

Interesting...... So would you agree than that if YOU made the mistake, it's alright for the bank to go ahead and keep YOUR money? After all, would not YOUR mistake be YOUR loss?