Its great to hear more Sager success stories. Although its hard to believe from these forums (most people only visit or post when they have problems) for the most part customers are generally Satisfied with Sagers RMA and replacement process, and they are usually very good at holding true to customer promises and service. For those of you that have had to deal with the big names support(Dell, AW, etc) you know it can be a disaster, if you can get anyone on the phone or email at all. Yet you hardly hear their sob stories and people still accept this fact and keep going back to them. If it wasn't for the big companies multi-million dollar ad campaigns revenues, and media blitz's they would have a tough time getting people to come back.
The fact is that the majority of people who post here(there are always exceptions to every rule) are doing so because they are having issues or problems. This can give a false impression about Sager and other vendors brands. Just keep in mind for every 1 person that post a problem in these forums, theres probably about 10 more who are completely satisfied,and will probably never even look at these forums.
Just wanted to put in my 2cents worth