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A positive Sager support story....

post #1 of 5
11/19/06 at 3:48pm
Thread Starter 
I own the Sager 5950 SLI laptop, worked great for nearly one year but it finally stopped booting up for some weird reason. So I called Sager up, they told me to send it to them and gave me an RMA#. I put it into the original box, sent it Fed-ex 3 day last friday. They got it on Wed. tested it, swapped motherboards on Thursday, shipped it Friday and I got it Saturday! Only cost me the delivery price for shipping next day Saturday. Not too shabby!
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post #2 of 5
11/21/06 at 2:13pm

4750 story

Ya, good to hear. I purchased a 4750 like two years ago (still running strong) but when i first got it, it would not play DVD movies without severe chopping. It would also always revert to PIO mode. Sager had me reinstall OS twice, they sent me two drives to test, etc, after three days they just shipped me an entire new 4750 which has worked flawlessly (knock on wood)

Will be looking to buy a new machine come febuary. Will probably go with 5760 although, I kjust know a new DX10 vid card will be on its way for laptops.
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post #3 of 5
11/22/06 at 3:19pm
Its great to hear more Sager success stories. Although its hard to believe from these forums (most people only visit or post when they have problems) for the most part customers are generally Satisfied with Sagers RMA and replacement process, and they are usually very good at holding true to customer promises and service. For those of you that have had to deal with the big names support(Dell, AW, etc) you know it can be a disaster, if you can get anyone on the phone or email at all. Yet you hardly hear their sob stories and people still accept this fact and keep going back to them. If it wasn't for the big companies multi-million dollar ad campaigns revenues, and media blitz's they would have a tough time getting people to come back.
The fact is that the majority of people who post here(there are always exceptions to every rule) are doing so because they are having issues or problems. This can give a false impression about Sager and other vendors brands. Just keep in mind for every 1 person that post a problem in these forums, theres probably about 10 more who are completely satisfied,and will probably never even look at these forums.

Just wanted to put in my 2cents worth
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post #4 of 5
11/25/06 at 8:57pm
I'd have to say that I've not had too many issues w/ contacting the Sager techs- David Liu & Allen Zhang are pretty good about returning emails.

However, I'd have to a huge F rating to Sager's Sales staff. In my dealings with them, it's almost impossible to get anything out of them (details in the last 2 or so pages of my 8790 review). It's actually been bad enough that I've been thinking of getting a Dell (never dealt with their support, so don't know if it's good/bad/terrible). One thing that Dell does do is Int'l support. After having so much trouble w/ my 8790, it's hard to justify going w/ another Sager. Especially when Sales is being such a PITA
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post #5 of 5
11/27/06 at 2:33pm

dell support

I deal with dell support all the time at work. I would say they are typical. They basically have their checklist of things they have you go through. Once you have dealt with them enough, you just know to have all the diag tests done before you call. You basically have to get them to understand they are not talking to the average user and pray they talk english.
I do like their XPS laptop - i would consider it if it had a full keyboard and cost a little less. Sager I am now looking at is like $700 cheaper!
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