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XPS Laptops all 7200 Speed, Website Incorrect

post #1 of 30
3/13/04 at 12:27pm
Thread Starter 
DELL XPS Laptop harddrives are all 7200 Speed... Website is not accurate, spoke with sales manager to confirm.... 60, 80, 100 are all 7200... Website is inaccurate...
Interesting
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post #2 of 30
3/13/04 at 12:44pm
Quote:
Originally Posted by jresurf
DELL XPS Laptop harddrives are all 7200 Speed... Website is not accurate, spoke with sales manager to confirm.... 60, 80, 100 are all 7200... Website is inaccurate...
Interesting
I think the manager may be smoking something that has clouded his judgement. I wasn't aware that anything except the Hitachi 60g came in the 7200 RPM speed. You might want to ask what the model number of those drivers are so you can verify before you take his word for it.

I just received an email from Dell stating that I don't have two orders with them presently, but I can go to order status and see both of them. Not only did the email sound foreign, but I think the response was too. Maybe he was checking DellIndia.
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post #3 of 30
3/13/04 at 12:51pm
Quote:
Originally Posted by jresurf
DELL XPS Laptop harddrives are all 7200 Speed... Website is not accurate, spoke with sales manager to confirm.... 60, 80, 100 are all 7200... Website is inaccurate...
Interesting
Only one 7200rpm Notebook drive exists...
The Hitachi 60GB Travelstar 7K60.

There are no other 7200 rpm 2.5" hard drives currently on the market.
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post #4 of 30
3/13/04 at 12:57pm
Thread Starter 
Well, I spoke to a sales lady and she asked her manager who was "apparently" a computer science guru, according to her, and I told him that the TECH SPECS listed the drives as 4200 across the board and 1 7200 Speed 60gig drive. He acknowledged those and stated that those were for a previous model, and that ALL XPS drives were 7200 60-80-100. Very stange I might call back and see if I get a different result from a different sales center. The price between the 60 vs 100 was exceptional, so I slightly bought into it. I will check again and see what they say....
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post #5 of 30
3/13/04 at 1:13pm
Thread Starter 
On the phone with DELL as I type and the guy I am speaking to now swears up and down that the drives 60-80-100 are all 7200 Speed. I went to the hitachi website and they ONLY list a 60 gig 7200 Speed drive so I am very baffled.... Not sure if the sales people at dell are being informed correctly?????
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post #6 of 30
3/13/04 at 1:15pm
Well, no need to be baffled. The 60GB is the only 7200rpm option.

Tell 'em you want the actual model numbers of the HD's in question. That'll help
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post #7 of 30
3/13/04 at 1:48pm
Quote:
Originally Posted by Karl
Well, no need to be baffled. The 60GB is the only 7200rpm option.

Tell 'em you want the actual model numbers of the HD's in question. That'll help
Also ask if he is in the USA or a foreign country. With the outsourcing of support to other countries, I'm inclined to disbelieve anything I hear from anyone other than an American citizen.
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post #8 of 30
3/13/04 at 2:00pm
Thread Starter 
OK, 3rd sales rep & 1 tech support guy all swear that all their drives are 7200 for the XPS. The last sales guy came back and said the 100 gig was a MAXTOR hard drive at 7200 speed. I am going to try and find a link to this and post, if dell is correct....
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post #9 of 30
3/13/04 at 2:03pm
That information is incorrect. The only hard drive that runs at 7200 rpm is the Hitachi 60GB period. Dell is lying to you.
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post #10 of 30
3/13/04 at 2:15pm
Maybe they are mistakenly quoting the specs of the Dimension XPS desktop?
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post #11 of 30
3/13/04 at 3:29pm
Yah, make sure you're getting quotes on the INSPIRON XPS
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post #12 of 30
3/13/04 at 4:25pm
Yeah, the xps is a DESKTOP while the inspiron xps is a notebook.
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post #13 of 30
3/13/04 at 4:35pm
hahah yea technically if dell is refering to the desktop, they aren't lying :P
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post #14 of 30
3/13/04 at 5:36pm
Thread Starter 
Yeah I give up... Called a 4th dell sales person and they "claim" that since the 60 Gig 7200 speed was removed from the selection of hard drives for XPS and that all they list is 60-80-100 that they are all new and all 7200 speed. I will trust this forum, until I find tangable proof Maxtor, Hitachi, Seagate are producing hard drives higher than 60 running at 7200 speed. Thanks for the feed back here, hope dell does not lead anyone down that fake path....
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post #15 of 30
3/13/04 at 5:38pm
Thread Starter 
and oh yeah I re-verified with EACH sales person that it was the NOTEBOOK i was refering to.... Even had them configure it on the site for a price check...
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post #16 of 30
3/13/04 at 7:10pm
Thread Starter 
Checked the Inspiron XPS laptop against the SMALL BUSINESS and MED/LARGE BUSINESS configurations and there you see the 4 hard drives 60/60-7200/80/100. With the same increases in price on the HOME config only displaying 60/80/100 with no reference to the 60-7200 speed hard drive, I have been convinced, regardless of the 6 people I spoke with today at dell, the 80 and 100 gig 7200 speed hard drives probably do not exist, and if for some miraculous creation by dell to secretly develop HDs greater than 60 gig with 7200 speed then I will buy one and swap out the 60 gig 7200 speed hard drive I just ordered.... Or re-ordered I should say... My ship date was 03/19, but I canceled 2 days ago because of all the lock up issues and reviews I was reading, now after reordering i have to wait until 04/05 for a ship date...
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post #17 of 30
3/13/04 at 8:10pm
The thing that strikes me is that unless something has recently changed, i was not aware that Maxtor even made 2.5" drives. I thought thier forte was 3.5" ATA/SATA and SCSI drives.

So i am suspicious if the claim it was a new MAxtor 2.5" drive.
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post #18 of 30
3/13/04 at 8:13pm
Quote:
Originally Posted by jresurf
and oh yeah I re-verified with EACH sales person that it was the NOTEBOOK i was refering to.... Even had them configure it on the site for a price check...
Dell's representatives are smoking crack. THERE IS NO 7200RPM NOTEBOOK 80 or 100GB Hard drive..ONLY the 60GB.
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post #19 of 30
3/13/04 at 8:20pm
Thread Starter 
Yeah, I have lost all confidence in dell's sales team, I am just hoping the XPS system iteself is as good as it appears to be. I have been convinced the 80-100 7200rpm notebook hard drive is something that just sounded nice from the dell sales team.... I am not kidding these people/sales manager and all are CONVINCED they exist and are available on the XPS Inspiron Laptop... I think its funny now.... But yeah, I checked Maxtor and could not find a 2.5 hard drive at all....

If you doubt me, entertain yourself and call any DELL sales rep and ask what RPM speed the 100 gig HD is for the XPS Inspiron, its funny!!! 5 now have told me 7200.... Its great, or sounds nice anyway.
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post #20 of 30
3/13/04 at 8:27pm
Thread Starter 
Ok, I know this is a dead issue, but if anyone reading this happens to order an XPS Notebook in the near future or speaks to a sales rep.... Throw this question at them and see what they say. If they tell you the HD 80g or 100g is 7200 RPM please post it here I would love to have someone else realize dell is actually advertising this when asked and I am not blowing smoke here...
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