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7900GS in E1705 doesn't fit?

post #1 of 24
12/2/06 at 4:52pm
Thread Starter 
I've sold a GeForce Go 7900GS (which I pulled from my brand new XPS M1710) to some guy with a suspicious-looking-name on eBay, but was from the US. A couple days later, he e-mailed me saying the card doesn't fit the E1705 and that there was a piece soldered to the motherboard which gets in the way of it's fit. He said he tried to put it in himself and took it to a repair/tech specialist and found the same problem. Now, he's force sending it back to me for a refund, but I've never listed a "return policy" on my auction. So, the auction was final. What should I do?

I'm not sure if I can believe his "story" because many people here got there 7900GS to fit in their E1705 no problem, but with a little modification by breaking off the tabs at the upper left of the laptop. Could he just be lying to me, destroyed the card, and is sending it back claiming it doesn't fit in the E1705?
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post #2 of 24
12/2/06 at 5:42pm
Thread Starter 
He filed a dispute on PayPal saying the item he received did not match the description (the 7900GS fitting in the E1705). Does anyone have a link with pictures where it shows you have a 7900GS dual-pipe in their E1705? Why wouldn't the 7900GS dual-pipe not fit in the E1705, is this guy just bullshitting me?
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post #3 of 24
12/2/06 at 5:51pm
May I ask, did the man have a dedicated graphics card in the machine in the first place? If he had integrated graphics before purchase, it will not fit, because the motherboard is different from the ones with dedicated graphics. Sorry to hear the predicament
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post #4 of 24
12/2/06 at 6:34pm
Thread Starter 
Hmm, I'm asking him if he had dedicated or integrated graphics, but no response yet. Did the E1705 ever had integrated graphics?
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post #5 of 24
12/2/06 at 6:52pm
Yep, it still has an option to be bought with only integrated graphics, my guess is that he had integrated to begin with, as that could be the only reason for this obstruction of insertion of the 7900GS. Update us with news along the way
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post #6 of 24
12/2/06 at 6:57pm
As much as I hate refunding people on ebay, make sure he sends the card back first!!
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post #7 of 24
12/2/06 at 7:05pm
His E1705 - originally meant for Single-Pipe 7900gs
Your M1710 - originally meant for Double-Pipe 7900gs

Could it be that he did not break off the tabs to slot in the double-pipe 7900???
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post #8 of 24
12/2/06 at 7:23pm
Thread Starter 
I provided a link to on how to install the 7900GS into a E1705 at http://www.notebookforums.com/thread151471.html. Both the 7900GS & the 7900GTX are the same sizes. He didn't mention anything about breaking off the tabs to slot in the dual-pipe 7900GS. He just said that there was a "piece soldered onto the motherboard" which was in the way O.o (Is he talking about the actual motherboard or maybe the tabs at the upper-left corner?). My brother has a E1705 and he was able to fit the 7900 GS in by breaking off the tabs at the upper left corner of the laptop.

[EDIT]He replied to me in e-mail saying that he isn't sure if he has integrated or dedicated graphics.[/EDIT]
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post #9 of 24
12/2/06 at 7:38pm
He has integrated graphics and is unable to upgrade video cards without a new motherboard.
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post #10 of 24
12/2/06 at 7:56pm
Thread Starter 
I see.

He wants to send it back to me for a refund, but the auction sale was final and no returns are accepted. Would it still be my fault if I don't accept his return (since there was no "Return Policy" on my auction) or is it his fault for not asking me questions before buying? He told me that he is sending it back to me though -.-.
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post #11 of 24
12/2/06 at 8:01pm
Could it be the dude is sooooo stupid that he thinks he has a 1705 but really has a 9300?

Ask him for his service tag and check the Original system build to see what model he has.
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post #12 of 24
12/2/06 at 8:06pm
I could go either way but I would say take the card and give him his money back. 1 of 2 scenarios are at play here:

1. He has integrated graphics and its his fault for buying something that will not work in his system.
2. He thought he was buying a 7900GS made for the E1705 and is unwilling to modify his chassis to fit your card that was designed for the M1710.

It sounds like you may have listed the card as "being made or designed for the E1705" and this is not entirely true being that Dell makes 2 different 7900GS cards. If this is this case you will not likely win a dispute with ebay/paypal, they generaly side with the buyer not the seller.
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post #13 of 24
12/2/06 at 9:34pm
Thread Starter 
Okay, he told me he looked up the receipt for his laptop and it says that he has Intel Integrated Graphics Media Accelerator 950 GM for Inspiron 9400/E1705. He's also wondering if the E1705 with the fans in the unit is the laptop with the "dedicated" graphics (so that he could have his laptop returned, get one without a card, & put the 7900 GS in it).

In my auction description, I said "This card will only fit in the Inspiron 9400/E1705 & M1710 laptops." Does that still sound like it being made/designed for the E1705?
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post #14 of 24
12/2/06 at 10:32pm
Well, basically, it boils down to this--the buyer has a notebook that does NOT take a dedicated graphics card. He made the mistake of buying it. He should count his lucky stars if you choose to take it back.

Whether it is a single or dual pipe, at this point, is irrelavent. His laptop is not compatible with what he bought, and he should have either been knowledgable enough to know the difference, or done some research (here or elsewhere) to determine if the card would work in his laptop.

I'd say you can probably resell it again easily. After you receive it, look over it carefully. Since he has the integrated graphics motherboard, I doubt he was able to do too much damage to it (ie., it doesn't seat down correctly). If you can, test it to make sure it works before you refund him any money. You can rescind the sale on ebay and get a credit for your fees back. You'll hopefully still get positive feedback for being such a gracious seller, and you can then go on to resell it again, this time state explicitly that the upgrade does not work in notebooks with integrated graphics (for those dummies who don't know any better).

Good luck!
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post #15 of 24
12/2/06 at 11:22pm
It is very much his fault, for not asking or taking the time to learn about his computer. I mean, come on, he didn't even know what GPU he had??

That being said, it comes down to how stubborn you are. His fault or not, this could result in neg feedback and a serious hassle for you.

If you take it back, as others have stated, get the card first. And I would make sure he knows, shipping is on him
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post #16 of 24
12/3/06 at 1:23am
Thread Starter 
I'll let you know how it goes (if anything happens) or might not, but thanks for everyone's comments on this.
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post #17 of 24
12/3/06 at 1:37am
Youre both at fault. He could have known better, but you also stated it would work in an e1705 with out specifying that it wouldnt fit in an e1705 with onboard GPU which didnt help. I would say this is more of a 'buyer beware' situation in that he should have known, but when i sold my cards i made sure they understood the cards would not fit into laptops with onboard graphics, as did Bal' when i bought the GTX from him.

Im generally a nice person so i would take the card back, but i wouldnt refund him all his money, i would offer most back but keep some to make up for insertion fees and paypal fees and hassle so long as he agreed to it,, which i see no reason for him not to. im sure the card will sell again, hell for the right price i might even buy it from you.
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post #18 of 24
12/3/06 at 11:36pm
I wouldn't count it as the seller's fault. the card does work with the e1705, but i prefer to research before buying replacements and and voiding waranty.
anyway I was going throgh the I945 chpset pdf from intel and if i read it correctly it sais that the the integrated graphics uses the pci-e paths to communicat video signals to a SDVO board (which is what i think he's trying to replace with your 7900gs) but which can be disabled to enable the pci-e functionalty (p411). If he wants he can try to figure out what pins/lines to close and fit the gx card and he'll be happy.
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post #19 of 24
12/3/06 at 11:58pm
From my understanding, it may not be compatible with the mobo (see HomerJ's pics) and even if it was he'd have to cut tabs out just to make it physically fit...thats just a little too much info to leave out...
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post #20 of 24
12/4/06 at 12:06am
If he didnt know that he had an onboard gpu and that he couldnt install dedicated i think theres roughly a 0% chance he could figure out how to open and close the lines on the motherboard, and that would be assuming its even possible.
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